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Customer Service In Hospitality Management Sample


Hospitality is the relationship between a host and the guest. In other words it can be define as an art or practice to reception and entertain visitors, guests or strangers. The word hospitality is derived from Latin word hospes which means to have power. But nowadays hospitality is associated with entertainment and etiquettes. Hospitality involves showing respect and etiquettes to the visitors and guests and providing them friendly and homely ambiance so that they don't feel uncomfortable. Moreover, hospitality requires fulfilling the needs of guests and visitors and to treat them as equal.
In recent years hospitality industry is growing with a swift pace. Hospitality industry is classified under service industry and it includes hotels, restaurants, theme parks, event management, cruise line, airlines, and tourism industry. The growth in the hospitality industry has given rise to the concept of hospitality management.

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