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Different Roles and Characteristics of Leaders & Managers of Booker Groups

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Management And Operations of Booker Group

493 Downloads 17 Pages 4193 Words

Introduction

Management operations is a appropriate way which helps in attaining the predetermined goals and objectives. Operations along with the management both are the business activities which includes planning as well as monitoring of all the functions which are performed in the business entity. Management operations is a process which helps in planning, organising, staffing, controlling and coordinating etc. Along with this it assist in increasing the productivity and proficiency (Ale and et. al., 2010). This process starts from ordering the raw material to the supplier and then they have to convert it into the finished products. And finally this finished goods is purchased by the end users and on the basis of that company reap the maximum revenue which succour in attaining the leading position in the competitive market. The manager of the business organisation should have to provide the best product according to the capability of enterprise. The present report is based on operational company which is Booker Group. Company is a largest food operator which offer the branded and private level goods to the consumers. In the below mentioned report discussion upon the importance of the leaders and managers (Importance Of Operations Management, 2017). Along with this the theories which can be used by the leaders so that they can do the proper leadership.

TASK 1

A. Different Roles and Characteristics of Leaders and Managers

Booker Group is a largest wholesale food operator in UK which provide the different and branded products to the consumers so that they can attain the success as well as maximum profits. Managers and leaders are the person who are responsible for doing the appropriate activities which helps in obtaining the targets. In the business entity, managers are the person who tell and give the instructions that what they have to do. Along with this leaders are those person who take the responsibility to do the work and provide the motivation as well as encouragement to do the work in a well manner (Anghileri and et. al., 2012). There are different roles of leaders and managers in Booker Group.

Leaders facilitate all the decisions which are taken by the higher authorities so that they can improve the performance. On the other side, managers are the person who take the correct decision for the betterment of the Booker group.

Leaders have to take more risk so that they can attain the success as well as enhance the growth. Where as managers are the person who do not take the risk when they are setting the targets for the leaders and also for the Booker Group.

Leaders have to follow and make the appropriate team and set the targets for their team members. And these targets have to achieve in a decided time for that leader have to provide the motivation to them so that they can improve their performance. On the other hand, for resolving the issues or the problems, managers of Booker Group have to evaluate the plans (Baboli and et. al., 2014).

Leaders have to follow people oriented strategy for implementing the plans. Along with this leaders having the responsibility to resolve the issue which arise between the staff members. Where as managers concentrate on the structure of organisation so that they can accomplish the targets on time. Managers does not having the responsibility to solve the issues which arise between the staff members of Booker Group.

B. How the Role of Leader and Function of Manager is Applied in Different Situations

In the business entity, roles of leaders as well as managers applied in the different situations so that they can reap the targets of the company which are pre decided by the higher authorities of Booker Group. It helps in improving the productivity in the efficient manner. Some situations are:

Problem Solving– When in Booker group conflict arises among the employees while doing work then it is the responsibility of the leader that they have to resolve the problem in a proper time (Bahn, 2013). If the problems easily resolved then company can attain the goals and objectives. Along with this it helps ion increasing the knowledge of the workers to do the best work.

Conflict Resolution– In every company, conflict occur in doing the work and also in providing the best services to the consumers. It is the responsibility of the manager as well as leader so that they can resolve the issues in the efficient manner. The manager of Booker Group have to provide the appropriate solutions to the disputing parties.

Team Building– The manager of the business entity allot the task to the employees of the company. The manager have to manage all the activities. Leaders are the person who allot the work to their team members and provide the motivation to them so that they can attain the goals and objectives (Chen and et. al., 2011).

Decision Making– Leaders and managers are those person both are involved ion making the correct decision in resolving the problems as well as for the betterment of the business entity. They helps in attaining the goals and objectives (Cloudt and Willems, 2011).

C. Theories and Models of Leadership Approach

There are different theories as well as models which can be used by the leaders to do the appropriate leadership which helps in attaining the goals and objectives. Along with this it helps in improving the efficiency as well as improvement in the performance.

Situational Leadership Theory– This theory help the leader in doing the leadership. It refers to that there is no single way which assist the leaders to lead in the competitive market. The leaders of Booker group have to find the various as well as different ways which helps in meeting the needs of the consumers in the different situations (Cruz and Marques, 2011) . Leaders have to use the different approaches which succour in identifying the different styles so that they can do the appropriate leadership. It helps in improving the knowledge, skills so that they can do best work and by that they can improve the performance as well as productivity in the competitive market. 

Contingency Leadership Theory– In this theory, consequences can not be predicted but its results are possible to occur. If the leaders of Booker Group works effectively and efficiently then definitely results or outcomes occur and they are unpredictable. It helps in maintaining the coordination as well as healthy relations between leaders and followers which helps in providing the best services to the consumers. 

System Leadership Theory– This theory is related with the management as well as organisational development which helps in obtaining the success in the competitive market. Leaders of Booker group helps in making the correct decisions according to the capability (DeAnna and et. al., 2010). When the leaders of the business entity take any action then they have to think about the overall structure of the firm when they are doing the implementation of the decision.

D. Difference Between Role of Leader and Function of Manager by Applying Theories and Concepts

In the business entity, leaders have to apply the different approaches which helps in improving the performance as well as helps in attaining the goals and objectives. Leaders as well as managers of Booker Group play a essential along with the critical role to analyse the performance of the employees and firm. Some theories and models which are used by the manager along with the leader of Booker group (DeAnna and et. al., 2010).

role of leader and functions of manager

E. Strengths and Weaknesses of Different Approaches to Situations

There are different approaches which are used by the leaders of Booker Group in the distinct situations. These approaches having strength and weaknesses:

Situational Leadership Theory

Strength:

  • This theory is used by the trained leaders who are working in the different situation.
  • This theory is practical in nature which helps in understanding. Along with this it can be applied in the different context of the situations (Hao, 2010).

Weaknesses:

  • This leadership theory fails in understanding that how the leaders can deal with the different situations as well as demographic characteristics as it influence the objectives of Booker group.
  • This theory is related with the studies which are doing by the proper research which assist in justifying the assumptions as well as propositions of the theoretical basis.
  • Contingency leadership theory

Strength:

  • This theory helps the leaders in understanding the scope of leadership and also it can be considered as the impact of the situations on the leaders (Heizer and Barry, 2013).
  • By using this theory, leaders collect the data which helps in doing the developments as well as growth of Booker group. Along with this it helps in developing the leadership profiles.

Weaknesses:

  • This theory does not valid in all type of organisation.
  • It does not explain clearly that what have to do between the different leaders at business entity.

System Leadership Theory

Strength:

  • This theory assist in dealing with the complexity so that they can provide the best product as well as services to the consumers.
  • Leaders have to allocate the proper task as well as resources so that every individual person can understand their roles (Kumar, R. and Chandrakar, 2012).

Weaknesses:

  • In this theory, any specification is not given that which type of tools and techniques are used by the leaders along with the managers.
  • In some situation, it is very difficult to apply this theory.

F. Critical Analysis of Different Theories and Approaches to Leadership

In the business organisation, the leaders of food industry are using the different approaches as well as theories which helps in doing the leadership. In every situation which are occurred in the business entity the leaders of Booker group have to perform their duties in a appropriate and proper manner which helps in achieving their goals and objectives. There are some theories which can be applied by the leaders are situation, contingency as well as system theories (Lisi, 2010).

System theory is related with the overall structure of the business entity in which leaders have to fulfil their responsibilities. Along with this they have to do proper functions so that they can provide the best products to their consumers.

Situation theory helps in improving the knowledge, capabilities as well as belief and attitude of leaders according to the situation which helps in improving the performance of the Booker group which succour in providing the services to consumers.

Contingency theory having different approaches and they are reliable but they are using by the leaders in different ways so that they can lead the business objectives.

It can be critically analyse that all the approaches used by the leaders they are beneficial for the business entity. In system theory leaders are ready to do the best work in any type of situation so that they can provide the best services to the consumers (Luna and Bott, 2012). If the leaders perform, their role in a proper manner it affect the business objectives which are set for a specified time. Along with this it helps in increasing the performance of the employees as well as Booker group.

TASK 2

A. Key Approaches to Operation Management and Role that Leaders and Managers Play

Operation management have to involve the responsibilities of the leaders as well as managers so that they can perform well in the business entity. They have to proper operations and also in the efficient manner which helps in meeting the requirements of the consumers at a high standards. There are different key approaches which helps in doing the operation management and also assist in improving the efficiency of the quality (Mohammadi and et. al., 2013). They are:

Dynamic Approach: This approach helps in managers and leaders in analysing the operation management of Booker group. It includes the different elements like knowledge, problem solving, learning as well as contingencies. The employees have to use upgraded and innovative technology which helps in providing the best services to consumers. The role of leaders and manager is essential and they are required at every level. Manager manage all the activities in Booker group where as leaders have to coordinate with the managers so that they can perform their task in a appropriate manner and attain the success (Mohammadi, Soleymani and Mozafari, 2014).

System Approach: This approach is used by the leaders and managers which helps in collecting the interrelated part which helps in achieving the goals and objectives. They have to provide the training and development so that they can improve their knowledge and skills and do the work in a systematic way. They have to provide better environment to the employees which succour in providing the best and qualitative services to the consumers and achieve the targets (Nakayama and Bucks, 2012). The leaders of Booker group have to put more efforts. Along with this they have to provide the motivation so that they can do best work. On the other side, managers have to analyse the cost so that they can improve the efficiency and earn maximum profit in the competitive market.

B. Importance and Value of Operation Management in Achieving Business Objectives

Importance of operation management in achieving business objectives– Operation management helps in doing the proper designing as well as controlling in the process of the production and redesigning of the business operations which helps in attaining the goals and objectives. They have to provide the better quality products and services so that they improve their profitability. The managers and leaders of Booker group have to use appropriate resources which helps in creating the innovative products and by that they can attain the success (Neck and Manz, 2010). The leaders and managers have to develop and maintain speed, cost and quality which succour in satisfying the demands of the consumer which helps in attaining the goals and objectives. It helps in maximising the products and services.

Value of operation management in achieving business objectives– The staff members of Booker group have to do the proper operation management which helps in attaining the goals and objectives. They have to attain the value of the function which is operational which includes the task of obtaining the input which is required so that they can reduce the cost of the product. They have to add the value of the cost leadership so that they can attain the success. It helps in attaining the effectiveness which helps in obtaining the differentiation as against from the other rivalry in the industry and by that they can increase the sales and attain the maximum profits (Pinkerton, 2011).

C. Factors within Business Environment which Impacts Operational Management and Decision-Making by Leaders and Managers

For sustaining in the market there are different factors which affect the objectives of the organisation. The manager of Booker group have to provide a formal structure in the organisation which does not affect the decision making process of the leaders and managers. Different factor are:

Market Research– The manager and leader of Booker group have to do proper market research which helps in identifying the needs and wants of the consumers. It helps in attaining the maximum information so that they can develop or improve the products. If they are not conducting the market research then they can affect the decision making process of the leaders and managers (Salmon and et. al., 2011).

Competitions– This is also a another factor which affect the decision making process of the manager and leaders. The staff members have to pay attention on the business rivalries as the market are highly competitive. There are many competitors of the company and for attain the success they have to make correct decision.

Social Responsibility– It is the responsibility of the business entity that they have to fulfil the needs and wants of the consumers. They have to provide the best and qualitative products which helps in attaining the goals. The manager of Booker group have to do market research time to time so that they can identify the needs and fulfil the desires.

Economic Environment– This factor is related to the buying capacity of the consumers that at which price they can purchase the product. The manager of the company have to set the price according the income level of the consumers and which does not impact the decision making process (Management & Operations, 2017).

D. How Leaders and Managers can Improve Efficiencies of Operational Management

Operation management is the field of multi-disciplinary which provide the focus on the different aspects of Booker group. Leaders and managers having their own roles and responsibilities which they have to fulfil in an efficient manner so that they can achieved the goals and objectives. The company have to provide the good and safe environment to the employees which helps them in providing the best services. Some of the roles of the manager and leader of Booker group are that they are providing the motivation to the employees, they have to attain the feedback so that they can find out where improvements is necessary (Slack, 2015). Along with this they have to make correct decision and have to maintain the relationship with the consumers. It is the responsibility of the leaders that they have to fulfil the requirements of the consumer and have to resolve the conflicts which helps in attaining the goals and objectives. They have to provide the motivation as well as positive environment so that they feel comfortable which helps in attaining the success. Along with this they have to do the task in a proper and efficient manner. The manager of Booker group have to provide the proper training and development along with the guidance so that they can enhance their core competencies which includes knowledge as well as experience. They have to offer and deliver the best and qualitative products and services which helps in providing the best satisfaction to the consumers which helps in improving the productivity as well as proficiency. They have to attain the objectives in a proper manner. The manager of Booker group can include the workers of the company in a process of decision making so that they can create a innovative ideas and by that they can enhance the growth (Stoppato, 2012).

E. How Leaders and Managers can Improve Efficiencies of Operational Management

There are some factors which affect the business operation of Booker group. It is a way which helps in performing the business activities so that they can attain the targets.

Political Factor– The policies which are follow in Booker group made by the government for the betterment which affect the performance of the business entity in the market. By providing the best services company can maintain the stability and on the basis of that they improve the performance and can maximise the profits and proficiency (Talk, 2016).

Economic Factor– This factor is related to the interest rate as well as disposable income of people. This factor affect the economic condition of the country which affect Booker group. The price of the products and services which are produced by the employees of Booker group affected by the income level of the consumer according to the taste along with the preferences time to time. They have to follow appropriate pricing strategy which helps in maximising the profits and by that they can retain the consumers for a longer period of time.

Social Factor– This factor is based on the social needs of the people. The manager of Booker group have to conduct the survey which helps in finding out the needs and wants of the consumers (Wagner and Nvidia Corporation, 2010). They have to provide the best products which helps in providing the satisfaction to the consumers.

Technological Factor– The manager as well as leaders of Booker group have to use upgraded and innovative technology in making the healthy products for their consumers which helps in providing the maximum satisfaction to the consumers. They have to use new and innovative ideas so that they can improve their productivity along with the proficiency (Wang, 2010).

F. Critical evaluation of operational management and factors impacting wider business environment

Operation management is the area in which staff members of Booker group can do the appropriate designing and the controlling in the process of doing the maximum production as well as redesigning of the operations along with the business activities in doing the production and manufacturing of goods and services. The employees have to provide qualitative work which helps in attaining the goals and objectives (White, 2016). The employees have to use appropriate methods as well as resources which are available in the company and they are used for improving the quality of the products and services. It helps in meet out the expenses and maximise the profits. According to different market conditions the manager of Booker group have to set the objectives or targets in a appropriate manner which can be achieved in a dynamic environment. The staff members of cited company have to identify the needs and desires of the consumers and on the basis of that they have to provide the merchandise which helps in attracting the large number of consumers and by that they can attain maximum profits (Wiering and et. al., 2010). The employees have to use the appropriate resources which does not harm the people along with the environment. The staff members of Booker group have to perform best in the market by using then appropriate laws and regulations which are made by the government which helps in managing the work and by that they can attain the success in the market at the time of high competition. The leaders along with the managers of Booker group have to provide the motivation time to time so that they can not face any problem or issue which helps in attaining the targets. It will improve the proficiency, productivity of the company. The leaders provide the motivation which improve the knowledge as well as skills of the employees which helps in accomplishing the objectives (What is Operations Management?, 2017).

Conclusion

After summing the report it has been inferred that the manager of Booker Group have to perform well and have to manage the operations as well as activities in the proper manner. Leader is the person who helps in providing the motivation to their team members which helps in attaining the goals and objectives. Along with this leader is the person who take the responsibility for doing the work as well as perform the roles in a appropriate manner. It helps the manager in making the correct decision which is beneficial for Booker Group. The staff members have to provide the best products and services which helps in providing and improving the satisfaction level of the consumers. This succour in improving the position in the market at the time of high competition. They have to make and use the appropriate strategies for the betterment of the business entity which assist in obtaining the targets. Leaders can use the different theories like situational as well as contingency theory for doing the leadership so that employees get motivated and provide the best merchandise as well as services to the consumers which succour the higher authorities of Booker Group in improving the productivity as well as proficiency

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