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A. Front Office Essay

The Front Office Managers of the Hotel act as the face of the hotel, they are the one who welcome and greet the guests of the hotel, it also provides guidance and assistance to the guests during their visit and stay(Ammachathram, 2018). In hotel and hospitality industry front office plays very vital role as they are the one who interact directly with the customers and visitors of the hotel. They are the working unit of the organization, and their duties and responsibilities are very important and major for the successful working of the industry(Deeptha, 2018). Some of the major and most important tasks featured by the front office managers are financial accounting, monitoring front desk, analysing various aspect of organization, developing and reviewing the facilities for the customers and the staff members(Genc, 2018). The front office managers are the working unit of the organisation because they assess, manage, control and monitor various aspect of the hotel and hospitality industry. There are various  number of responsibilities that are encounter by these managers from check-in to check- out of the visitors(Giesbrecht,  2016).

They provide information about he occupancy and availability of the rooms and also helps in  managing and forecasting the average room rate, their prices and all the other facilities that are provided by them to their customers(Wirtz, 2018). The main purpose and responsibility of front office managers is to provide various type of assistance to the guests and visitors of the hotel so that they can stay their comfortably and in order to provide them full satisfaction and to reach beyond their comfort level(Melián-González,  2017). Their main purpose is to provide assistance regarding the luggage, transportation, various types of information regarding the city and the visitors attraction of that place. The role and responsibilities of such managers are very crucial and essential for the effective working of the hotel, because they are one who can create very good impression upon the visitors in order to make them motivated towards the facilities of their hotel and this will in turn helps in increasing the profitability of the organisation(Miller,2018). Loyal customers and visitors are most precious asset of any organisation. While on the other hand it is very important for the organisational heads of the hotel to keep there front desk managers satisfied because if they are not motivated and satisfied from their jobs then they will not give their full potential and it can adversely effect the working of the hotel(Modic, 2018). All the general staff members are being assess by the front desk managers and they manage and monitor their working their major responsibility is to fulfil all the desk related jobs and duties in order to enhance the working of the organisation(Vasadze, 2018). The  importance of front desk managers is very crucial for the success and the development of the firm because they are the one directly manage and control all the working and functions of the industry(Sousa,2018).

B. Accommodation

In general term accommodation is the occupancy and availability of rooms at the hotel where guests and visitors can stay comfortably. There are various number of laws and regulations are available in order to assess the working of the organization(Bauer, 2017). These laws provides certain guidelines and  regulations for the effective working of the firm. It is very essential and crucial for organizations to follow and conduct their working as per these guidelines so that firm can ensure proper growth and development. There are various number of laws that are used to assess the working of the organization(Bianchini,2017).

The Management of Health and Safety at Work Regulation 1999:

this act was comes under effect in 1993, as per the act the main duty and responsibility of the employees are as per follows: Identifying the occurrence of risk to health and safety at workplace in order to  reduce them(Coenen, 2017). Appointing additional staff members to recognize and handle the health and safety of the workplace. Providing appropriate information and training to the workers for handling the safety and security of the workplace. Operating within the handwritten health and safety policy(Delp,2015).

The Workplace Regulation 1992

The main provision of this act is to provide employers: adequate lighting, heating and ventilation facilities and to make sure that their condition is clean(Ling, 2015). Providing various types of facilities and benefits to the staff members for example proper facilities of drinking water and sanitation facilities, safe passageways in order to reduce the chances of slipping and tripping hazards(Masa’deh, 2017).

The Health and Safety Regulation 1992  

This act provides information regarding the various types health and safety regulation that one has to keep in mind while working at the workplace. Safety and security of the staff members along with the customers and visitors of the hotel is very important and essential so that they can take appropriate measure and outcomes in case of any kind of uncertainty(Nichol, 2017).

The Personal Protective Equipment at Work Regulation 1992

The Working Time Regulation 1998

The working hours of the staff members and the employees should be properly defines and in some special cases if employees have to perform some extra work and extend their working hours that for that situation reasonable rewards and bonuses should be assigned to the employees(Pomeranz, 2017). There should be a proper contract and agreement regarding all the duties and responsibilities of the employees. Such terms and conditions avoid the situation of future conflicts and disputes and helps the employees in work in a very reasonable manner. Motivated and satisfied staff members give their full potential and make optimum utilization of the resources, this in turn helps in increasing the profitability of the company(Mullen,  2017).

References

Ammachathram, A.,  2018. Addressing the Challenges Facing Hospitality Academic Programs in the USA: Portfolios and Action Learning. In Innovation in Hospitality Education. (pp. 143-159). Springer, Cham.

Bauer, T., 2017. Human rights obligations of international hotel chains. In Sustainability in Hospitality. (pp. 14-30). Routledge.

Bianchini, A.,  2017. An innovative methodology for measuring the effective implementation of an Occupational Health and Safety Management System in the European Union. Safety science. 92. pp.26-33.

Coenen, P.,  2017. A qualitative review of existing national and international occupational safety and health policies relating to occupational sedentary behaviour. Applied ergonomics. 60. pp.320-333.

Deeptha, R.,  2018. The Preliminary Investigation of SSO Protocol for the Suitability of Mission Critical Applications. Indian Journal of Science and Technology. 10(42).

Delp, L.,  2015. Worker engagement in the health and safety regulatory arena under changing models of worker representation. Labor studies journal. 40(1). pp.54-83.

Genc, V., 2018. Can hotel managers with social intelligence affect the emotions of employees?. Cogent Business & Management. 5(1). p.1432157.

Giesbrecht, T.,  2016. Smart advisors in the front office: Designing employee-empowering and citizen-centric services. Government Information Quarterly. 33(4). pp.669-684.

Ling, M. L., 2015. APSIC Guidelines for environmental cleaning and decontamination. Antimicrobial resistance and infection control. 4(1). p.58.

Masa’deh, R. E., 2017. The impact of employee’s perception of implementing green supply chain management on hotel’s economic and operational performance. Journal of Hospitality and Tourism Technology. 8(3). pp.395-416.

McNamara, J.,  2017. Health and safety adoption from use of a risk assessment document on Irish farms. Journal of agromedicine. 22(4). pp.384-394.

Melián-González, S., 2017. Information technology and front office employees’ performance. International Journal of Contemporary Hospitality Management. 29(8). pp.2159-2177.

Miller, S., 2018. Back to the Future: Building resilience in Colorado Front Range forests using research findings and a new guide for restoration of ponderosa and dry-mixed conifer landscapes. Science You Can Use Bulletin, Issue 28. Fort Collins, CO: Rocky Mountain Research Station. 15. pp. 28.

Modic, D.,  2018. From Tangibles to Intangibles and from Back-Office to Front-Office. In Towards Intellectual Property Rights Management. (pp. 17-31). Palgrave Macmillan, Cham.

Mullen, J., 2017. Employer safety obligations, transformational leadership and their interactive effects on employee safety performance. Safety science. 91. pp.405-412.

Nichol, K.,  2017. The development and testing of a tool to assess joint health and safety committee functioning and effectiveness. American journal of industrial medicine. 60(4). pp.368-376.

Pomeranz, J. L.,  2017. State preemption: a significant and quiet threat to public health in the United States. American journal of public health. 107(6). pp.900-902.

Sousa, R., 2018. Architectures for multichannel front-office service delivery models. International Journal of Operations & Production Management. 38(3). pp.828-851.

Vasadze, M.,  2018. Hotel Guest Service Technology. Economics. 6(3). pp.185-190.

Wirtz, J., 2018. Cost-effective service excellence. Journal of the Academy of Marketing Science. 46(1). pp.59-80.


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