Organizational behaviour is used to study the mechanism through which people interact with each other. Behaviours of employees may change from one to another on the basis of structure, policies and procedure that are adapted by firm. By using all these thing organisation can inspire employees to work harder in order to achieve high productivity and competitive. Motivation is the major factor which determines the profit of any business. For any business to run successfully, all the workers working in the business and for the business should be first motivated to carry on their respective duties and responsibilities according to the demand and nature of their job (Ainsworth, 2014). Therefore, By understanding the motivational factors of the workers, the working efficiency of our workers have increased, their interest to work has shown significant increment and their commitment towards the job have been high. Moreover the factors like work time flexibility, high hourly wages, good commission structure, rewards and bonuses for good customer feedback, no boss , no fixed time frame and no fixed job location has made the workers very interested in the job and which ultimately has proven to take the business to the new level of success. The present report is based on the involvement of organizational behaviours into Fast Delivery, which is a doorstep food provider. They are having effective workforce who can manage delivery of services at different part of city at right time. The organization is trying to provide motivation to their employees in order to maintain quality of service in order to bring their organization at high level. Along with this they are trying to create positive impact on customers who are using their services and who are still not aware about this service. This report contain about roles and challenges that are related to organizational behaviour and how they can create impact on organization.
The related concept for our mythical business is Motivation. Our mythical business is "Fast Delivery" in which we are delivering food all across the city at any time and anywhere with our effective workforce ready to serve you at your door step at any time. it is very important for any business firm to understand what actually motivates their workers and work towards generating those motivational factors in the business (Awadh, and Alyahya, 2013). It is that drive force which makes all the workers working for an organization to work efficiently every single day. Direction, persistence and intensity are the factors which plays an important role which helps an organization to attain its long term goals and mission. But for this understanding the employee motivation and reducing the projection error is very necessary.In our business as well, by understanding what motivates our workers to generate the desired outcome in the business we are able to successfully maintain our business profit and also customer satisfaction. Customer satisfaction is considered as a major factor which influence business because if customer is not satisfied by services that are provided to them. In that case they will not prefer their services in future which may cause negative impact on business. As they are providing services at doorsteps in that case people prefer their services because they do not need to go anywhere which help firm in order to attract more number of customers (Benn, Dunphy, and Griffiths, 2014). The size these organization starts with small idea but latter converted into successful business group. They grow their business on the basis of services offered to customer along with how punctually they are providing their services. In order to grow business organization should be focused on the services that they are providing to their customers. Because services quality plays a important role in order to create and maintain reputation into market. Along with this location of the services provider or organization matters a lot in these services. Usually, they are situated at the centre of city so that they can cover all the area at equal time. And they should be easily reachable so that customers can easily approach them to place order. If they are reachable for customer belonging to any part of city in that case business of that organization grow more fast and can attract more number of customer. Along with this they should always perform work in planned order so that they can bit their competitors. These doorstep service providers are usually face competition from hotels and restaurant. Because they are considered as a symbol of food services provider. As it is the era of digitalization due to which people become dependent of digital such as they can search for anything on internet and as a result they are provided with lots of options along with different features (Chun, and et. al., 2013). Due to this individuals can compare different services on the basis of that they can hoose services. Due to this most of service providers are launching their app through which people can place their respective order. As any organization is a composition of different elements such as organisational head, employees working and much more they all are working together in order to achieve success. On the basis of organizational behaviour with respect to “Fast Delivery” services provider, motivation and communication can be considered because they play an important role in order to convey message and objective to audience. They should have strong network through which they can communicate with customers. Trust building is another important factor on which growth of organizations depend upon. Because if they are able to win customers trust in that case they can have a positive image in to society. Due to which they will become most preferred service provider of any city (Crane, and Matten, 2016). By using the concept of organizational behaviour into any business, organisation can achieve new heights of business because through this they are able to understand various approaches by implementing them into their work they can more effectively present their view in front of customers. And will be able to handle competition pressure that is increasing everyday. All successful business organization implement this system in order to understand behaviour of customer effectively and also help to make changes on the basis of different factors.
Analysis and Application of Organizational Behaviour
Organisational behaviour is use to study the behaviours through which people interact with each other. Through this any organisation is able to understand needs of customers and able to implement them effectively into business. The objective behind using this approach is to improve management of workers in firm. This theories are usually preferred to maximize output from group of member working for the organisation. The organisational behaviour module is consist of different modules such as:
Under this model power and managing orientation of authority in an organization. This provides security and safety benefits to employees. This model is dependent on discipline and obedience of employees. Through this model employees are able to meet subsistence. Usually, this model is implemented by firms having high resources. This model is dependent on boss of firm. There are lots of drawbacks are considered with this model one of them is employees are frustrated, insecurity, dependency on the basis ,of performance because of low wages (De Vasconcelos, Gouveia, and Kimble, 2016).
Under this model power and managing orientation of money in an organization. This provides security and safety benefits to employees. This model is dependent on organization. Through this model employees are able to meet security requirement from organisation. Usually, this model is implemented by firms having high resources. This model is dependent on economical conditions of any firm. They provide passive support satisfaction not strong encouragement (Ferraro, and Briody, 2017).
Under this model leadership and managing orientation of support is considered in an organization. Through this model employees are doing work in order to improve performance and increase participation into work. Through this employees met to achieve status of firms. This is dependent on leadership. Under this performance is considered and sense of participation is provided to employees.
Under this model partnership and managing orientation of teamwork is considered in an organization. Through this model employees are oriented towards responsibilities and duties towards organisation. Through this model performance of employees are considered for growth of firm. Through this employees needs met to self-actualization. Through this approach moderate result is always considered. Under this model team work of employees are always are considered. This also help to maintain self-discipline into the organisation (Ganter, and Hecker, 2014).
Through this firm is provided with four functions such as planning, organising, leading and controlling. By using all the four function any firm is able to improve behaviour among client and organisation. By using planning, firm can define goals, develop strategies in order to achieve overall set of plan for an organisation. By using the organising function, they are able to create designs and structures through which they can implement solutions of questions that are present in the form of who, what, how and whom, etc. by using leading organisation is able top motivate employees as well as customers, directing to get solution ad also helping to solve conflict among the workers. By using controlling they monitor, compare their goals and if they get any deviation in order to achieve goal in that case necessary corrections should be considered. In my business, motivation has been playing a vital role. There are two theories of motivation mainly content theory and process theory. With content theory in was able to actually realize what the specific needs which motivated the employees were and what interests them towards work. And because of this content theory of motivation we tried to satisfy our workers needs which as a result proved to be a factor which brought about a good positive change in the business. The other theory which we are applying to our business is the process theory. By using process theory and setting up certain benefits of bonuses and extra income we were able to see the difference in the behaviour of different employees and the fact they would get the reward for their work actually help them enhance their performance as the rewards was directly proportional to their cognitive processes. In this way the motivational theory has been very helpful to increase the business and the efficiency of the workers have also increased tremendously (Ganter, and Hecker, 2014).
Impact of Organisational Behaviour in Business
There are various ways through which organizational behaviours can create huge impact on firm such as culture, motivation, decision making and change management. The description is mentioned below:
When new employees join organisation, organizational culture plays an important role in order to influence their behaviour. If the organization behaviour encourages employees to perform good work in that case they would be able to implement new ideas in order to achieve new growth into business. In case if they are facing any kind of problem during work, they can easily discuss with their seniors.
This is another important segment that create huge impact on organization. Through which employees are inspired to improve their perform. This can be done by providing awards on the basis of their performance. All the rewards that are provided to employees are should be fair and equally distributed among employees who have performed well. This helps to motivate other employees in order to perform well. Due to this employees as well as organisation both will grow.
This is considered as very important step at organisational or individual level. Decision making can be influenced by behaviours of firm. In order to make informed decision on the basis of cost, communication and managing. The risk management skill of an organisation can be handled by managers and employees of firm. Under this factor innovation and creativity of employees are emphasised most because due to which development of organization depends.
All organisation are considering change management in their organization in the form of technologies, customers demands in order to meet requirement. Due to this employees take difficult changes. Due to this organizational behaviours are considered more important for this part. Along with this it is also considered as risk factor for org