This assessment will cover the following questions:
- National trust is a conservative charity in the United Kingdom. Identify the role of team and group work to deals with dynamic workplace.
- What are the strategies used to identify possible outcome and problem-solving method in the National Trust organisation?
- How interpersonal and transferable skill brings change in the workplace of the National trust organisation.
Employability skills denote to the behaviours and skill’s set possesses by the individual in order to perform every job. It is also called as foundational skills, soft skills, job- readiness or work- readiness skills. This helps the person in communicating with its sub ordinates at job place. National trust works for the preservation of the cultural heritage in a particular region, founded in 1895 in England, UK. It is a charitable organisation working for the saving the natural beauty and heritage place. This report discusses about the employability skills in terms to achieve the common objective for the organisation.
It has reflection on the first section of the report which describes the roles and responsibilities with the objective for developing effectiveness in working of individual. Also, it shares the views about the effective team building and time management strategies which improves the team’s working efficiency along with the management report which consists of different solutions for solving the issues aired at workplace. Further, report contains explanation about the individual role play in the teams and approaches for self management in order to improve the motivation towards work. It helps in improving the performance and efficiency of the employees. At last, it has some strategies for solving the bullying problems and conflicts at workplace. Also, discusses the appropriate strategy for the company and its potential impact on it, in terms of financial and non- financial impacts.
1.1 Set of Own Responsibilities And Performance Objectives.
My roles, responsibilities, skills and performance objectives as a visitor welcome manager at National trust are as follows-
Coordinate groups- I have to coordinate the groups who came to visit heritage and natural sites.
Educating visitors- I will play a role of educator for the visitors, I have provide right information related to the site and solve their queries.
Managing tours- I need to look out overall arrangements for the tour on these sites. Manage resources and required things for the groups who came to visit.
Welcome Guests- I have to attend the guests and give a warm welcome which impacts positively their hearts and mind.
Operations- I need to take care f the operation related to the management . Budget and managing staff. So no conflicts would be raised at workplace.
Presentations- I have to prepare power point presentations for the upper level authorities and for clients to make them understand about our projects and work.
Managing information- I have to pay responsibility on the f\low of information at the workplace, so that no misunderstanding would be exist.
Making customer service strategy- I have to make such strategies leads to customers satisfaction.
Communication: I can interact with other and convey the message. It gives the right information to others and it help to precede the task in right manner.
Team Work: Team work is more appropriate in order to perform any task. So, I believe that working in a team is better than working as individual.
Leadership: I have better leadership skills like I can motivate others to do the work in effective ways. I try to understand the feelings of others. Also, I need to develop my leadership skills to perform better in future and build the employees trust on me.
Creativity: creative mindset is important to perform the task innovatively. It tells about your efficiency, eligibility and knowledge. This helps in giving new ideas for doing the tasks in new ways.
Awareness about the market and other skills: team leader should have the knowledge of the outside world. So manage the marketing, commercial awareness is very necessary. Also, other skills like technical skills, presentation skills are needed to perform the task.
1.2 Evaluation of Effectiveness For Defined Objectives.
As I have appointed as the Visitor Welcome Manager in National trust, I shared my responsibilities and performance objectives. It effectiveness are as follows
Communication: My role as a Visitor Welcome manager is to convey any message in the internal or external environment of the org