Unit 3 Mobile Payment Technology in UK Pearson BTEC Level 5 HND Diploma Business Regent College Higher Education


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Research is defined as the systematic investigation conduct on the specific topic in order to set facts and reach new conclusions. The objectives of the research is to discover and interpret facts, application of theories or facts with the intention to reach appropriate solutions.

In present scenario, emergence of digital and other  technology as well as mobiles application or software has bought the big change in business practices. It has also improved the ways' payment were big made by the Customer to shopkeepers. Evolution of internet or online banking has provided an organization to provide additional facilities of making digital payment transfer to customers. Besides the several advantages there are some disadvantages  of doing the transactions  through mobile phones is that hackers can easily hack the account of users and can easily conduct crime. In continuous and dynamic small business organisation such as Talon Outdoor are often perplexed in the middle of identifying the way  to keep adopt the system of receiving and making payment. As it is very difficult as well as critical task to  make decision related to the using mobile application  as the method of making or receiving the payment. As there is high risk involved in facilitating business transaction using mobiles phones.

Background of the study

It has been identified from the investigation that Zimbabwe was the country in which the  mobile was first used for transferring money. There were the three companies such as Net one, Tele cell and Eco net Wireless who were providing mobile network services. The objectives of mobile money transfer services is to assist small business enterprises in minimising the cost of making payment over a long distance. There are several types of risk involved with the accepting or receiving payments through mobile applications. Some threats are Compliance is one of the biggest issues especially for the small medium enterprise like Talon Outdoor. High chances of frauds related to the accepting payment through mobile applications. It has provided criminal an opportunity to conduct crime. There are high chances of this type of rise in situation when an individual or customers use public Wi-Fi , weak passwords and when mobile phone is lost.

There is great requirement of development in the companies who makes mobile application. Business owner of the small medium enterprise is required to consider several risk factor before planning to implement specific technology for receiving and making payments this strategy will aid firm in eliminating short or long term financial loss. By dark side of utilising the mobile payment an individual mean the disadvantage of using the mobile application as well as software for making payment. A scholar want to provide detail about the risk associated with usage of mobile applications for making commercial transaction.

Research aims and Objectives

Aim -  TO develop the understanding about implications of mobile payment technology for UK Small business,A focus on the dark side

Objectives :

  • To understand the concept of mobile payment in context of small medium enterprise.
  • To analyse the risk associated with use of  mobile for receiving and making payment.
  • To measure the level of utilization of mobile money transfer services by small medium enterprise in their financial transactions
  • To suggest strategies which can be adopted the small medium enterprises for improving the payment services.

Research questions

  • What do you understand the concept of mobile payment and its use by small medium enterprise?
  • What are the risk associated with doing the transaction using mobile application or software?
  • What are the counter impact of mobile money transfers in context of small medium enterprises?
  • What are the other techniques or methods for improving the financial transaction by small medium enterprises?
  • What are the dark side of using the mobile devices for making commercial transactions.

Rational of selecting the specific topic for conducting the research

There are several factors which has encouraged scholar to facilitate the research on the particular subject matters. One of the important variable is less use of mobile devises for making the business transaction. The another important  reason in increase in fraud  related to financial transaction and growth of the mobile banking application. Investigator interest in exploring or identifying the factors which influence mobile money transfer usage by the small and medium business enterprises. Researcher is also eager for analysing the dark side of the implication of  mobile payment technology for UK Small business. The major rationale behind the conducting the investigation on specific topic is to  develop the understanding about the dark sites of using the mobile application for commercial transaction.

2. Literature review

            Business practices in UK have undergone  drastic changes, one of the leading change was emergence of the information communication technology. Mobile phones have brought technology that has made  great as well as  significant effect on several business enterprises. There are some evidence in several fields of  an organisation which include advertisement,  launch of new product , marketing and the payment of bill. As  to the authorAchtenhagen, Melin and Naldi, (2013). use of mobile technology has direct as well as significant impsact on the financial performance of small medium enterprises. According to the opinion of Giesen, Riddleberger and Bell, (2010)the telecommunications' industry worldwide has scrambled to availability to networked computers to mobile devices. As per the view Brown, (2013)of there is extremely high utilisation of  electronic or mobile making services. According to the thinking of Giesen, E., Riddleberger, E. and Bell, R., (2010) mobile money transfer services also come with their own counter effects which make small medium enterprises  to be in a position not to be willing to make utilization of these services. Few of the unfavourable consequences come in the form of charges which are charged by network providers to those who will be conducting   financial transaction using mobile devices. The another issue related to the use of mobile application for making payment is that there might be delay in payment which may lead to the conflicts between the two parties which also have adverse negative impact on the reputation of company. Delay in payments mights  have adverse influence on the professional relationship between two parties. As per the view of Crawford,  and Nahmias, (2010) the major risk associated with implication of mobile phones for  making business transaction include security, effort required, and immediate effects on mood emerged as crucial influences.

             According to the thinking of  Taylor, S.J., Bogdan, R. and DeVault, M.,  (2015).The major advantages of utilising mobile payment app is that it provides ease in facilitating  transaction. By utilising mobile application firm can allow the on line payment facilities to clients. Mobile payment is a secure way to pay.

             According to the perception of Achtenhagen, L., Melin, L. and Naldi, L., (2013)the major cons of using the mobile payment application is  that most of the old and low-end smartphones have some compatibility issues. In addition to this For accepting payments through mobile devices require some POS hardware which are costly.

Qualitative and quantitative research

Quantitative research methods assists investigator in resolving problems using statistical data or numbers. In this method of data collection scholar have focus on gathering numerical figures. Qualitative research methods supports investigator in making suitable decision. In this research method researcher emphasizes on accumulating qualitative facts. As the present is on topic implication of  mobile payment technology for UK Small business, scholar will use  combination of both method for data collection.

Research  methodologies

The current investigation is related to the implications of mobile payment technology for UK Small business,A focus on the dark side. Investigator in order to collect data or information has used several methods of the research methodologies in order to produce desired results or accomplish objectives (Taylor Bogdan and DeVault,2015)

There are following  research methodologies will be used by the investigator these are:

Investigation approach:

Research approaches:The research approaches supports scholar in reaching to the conclusion. By applying the several concepts , theories and models, investigator can easily make appropriate judgement. Inductive as well as deductive are the two types of research approaches which can be used by researcher for conducting research and reaching to the appropriate solution. In present investigation , scholar will use inductive method with qualitative approach which will assists researcher in preparing questionnaire. This approach has been selected as information in the investigation is based on the  information collected through using questionnaire (Robson and McCartan,2016)

Research philosophy-It assists scholar in developing the understanding about the topic of the investigation. Two main Research philosophies are interpretive  as well as positivism. I n present research, researcher will use  positivism research philosophies for achieving the desired  objectives.

Design of research: Explanatory, exploratory , descriptive are some design which can be utilise by scholar for executing research. In present investigation exploratory research design will be used by the investigator (Panneerselvam, 2014)

Research type:There are several techniques or methods which can be used for collecting data these are qualitative and quantitative. Selection  of technique or methods of collecting data depends on sources of information and also nature of subject matter of investigation. In present  investigation , scholar will use qualitative research method for conducting the investigation. Özerdem and Bowd,  2016. )

sampling: There are various types of sampling technique such as random , purposive, systematic etc. In the present investigation , researcher will adopt the random sampling method. By utilising this technique 20 participants has been chosen from within an enterprise. These participants are working in  Talon Outdoor organisation which is small medium enterprise.

Analysis of data or information: Majorly there are two types of data analysis that is qualitative and quantitative. In present investigation , investigator will use  qualitative data analysis under which transforms data into findings and there is no fixed formula for the transformation (Taylor,  Bogdan and DeVault, 2015)

Justification regarding the selection of mixed approach

The reason for choosing the  mixed research   is that it  provides scholar an ease in collecting, analysing, storing  and interpretation information. The another reason for selecting mixwd research approach is  that scholar by utilising this technique can access fascinating data by observing routine settings or by discovering casual features in extraordinary settings. In addition to this the other justification for the same is that mixed  research is always influenced by the individual or investigator personal disposition.s

Tim line for research activities

Task Name





 Research  project





   Preparation for investigation procedure

19 days




      Choice of topic for investigation.

8 days




       Identifying and analysing the problem

6 days




      Establishing time schedule  for all  procedures.





   Carrying out of  Investigation process.

50 days




      Analysing the  point of view of different  scholar or authors and writing  literature review

10 days




      Selecting methodologies for Research.

15 days




     Determination or evaluation of the  expenses or costs.

5 days




      Analysis and interpretation  of   data.

17 days




      Evaluation  of Results

9 days




   Closing of research project

14 days




      Providing conclusion and recommendations

7 days




      Proper documentation of results

5 days




      Submission of report

1 day




Data Collection Techniques

There are several techniques or method which can be used for collecting data. These are interview,questionnaire, observation, target group, documents and group. In present investigation on the topic the implications of mobile payment technology for UK Small business,A focus on the dark side, researcher have used two techniques these are questionnaire and personal interview method. Questionnaire is prepared by the scholar  himself. But due to the limited timespan, scholar can not conduct personal interview therefore, scholar has appointed a highly talented and skilled person for interviewing the participants. The questionnaire form has been circulated via mail ans well as personally distributed by the scholar. This method of circulating the questionnaire has been selected as in order to that it has reached to the participants. Other reason for using this specific technique is to  get quick response from the participants (Zumitzavan and Michie, 2015)

Ways to store and Retrieve data

After collection of the data , it is very much important to store  information in appropriate manner so same can be used in the future as well. Data base management  or management information system can be used for storing the information and information store can be used in the future as well. Storing the data is important activity in context of the research , as it is very much essential for scholar to kept the information confidential and prevent the same from misuse in order to avoid legal obligations. The data or information should be stored carefully and in such a way that it can be retrieved easily when required in the future (Zoroja and Pejic Bach, 2016)

Sources of Information

Data collection is considered to be an essential part of the research project . Primary data collection and secondary data collection are two  techniques of gathering information. The present  project is based on the study of the implications of mobile payment technology for UK Small business,A focus on the dark side In the primary data collection, scholar can accumulate information with the assistance of structured questionnaire. It includes both close and open ended question relevant to the topic of investigation. In present research , researcher will use both methods of  data collection. In addition to this, interview method will also be used by the investigator for collecting primary information. Books , journal , articles will be used as the secondary source of data collection (Stankovska,  Josimovski and Edwards, 2016)

Ethical consideration and Implication

When conducting the research or investigation, special consideration and extra efforts has been put by the scholar in order to obtain complete as well as reliable information from the participants. All the participants were informed about the purpose of the investigation. Some data or information has been taken from the secondary sources such as journal, article , but data has not been copied. Scholar has collected much quantity of  data or information from the primary sources using the appropriate techniques such as questionnaire and personal interview. Investigator has not created any kind of pressure or force when interviewing the participants.


  • Taylor, S.J., Bogdan, R. and DeVault, M., 2015. Introduction to qualitative research methods: A guidebook and resource. John Wiley & Sons.
  • Panneerselvam, R., 2014. Research methodology. PHI Learning Pvt. Ltd..
  • Özerdem, A. and Bowd, R., 2016. Participatory research methodologies: Development and post-disaster/conflict reconstruction. Routledge.
  • Robson, C. and McCartan, K., 2016. Real world research. John Wiley & Sons.
  • Taylor, S.J., Bogdan, R. and DeVault, M., 2015. Introduction to qualitative research methods: A guidebook and resource. John Wiley & Sons.
  • Achtenhagen, L., Melin, L. and Naldi, L., 2013. Dynamics of business models-strategizing,    critical capabilities and activities for sustained value creation. Long range planning. 46(6).  pp.427-442.
  • Crawford, L. and Nahmias, A. H., 2010. Competencies for managing change. International   journal of project management. 28(4).  pp.405-412.
  •             den Hertog, P., van der Aa, W. and de Jong, M. W., 2010. Capabilities for managing        service innovation: towards a conceptual framework. Journal of Service Management. 21(4).  pp.490-514.
  • Brown, A., 2013. Managing challenges in sustaining business excellence. International Journal            of Quality & Reliability Management. 30(
  • Giesen, E., Riddleberger, E. and Bell, R., 2010. When and how to innovate your business model.          Strategy & Leadership. 38(4).  pp.17-26.
  • Stankovska, I., Josimovski, S. and Edwards, C., 2016. Digital channels diminish SME barriers: the case of the UK. Economic Research-Ekonomska Istraživanja, 29(1), pp.217-232.
  • Zoroja, J. and Pejic Bach, M., 2016. Impact of information and communication technology to the competitiveness of European countries-cluster analysis approach. Journal of theoretical and applied electronic commerce research, 11(1), pp.i-x.


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