Questions- This assessment will cover the following questions:
- Hotel Hyatt is a global hospitality company which provide luxuries rooms and outstanding services to the clients. How effective communication skill can improve the daily operation of the Hyatt hotel.
- What are the various ways of effective communication and how it balances the work culture within the Hotel Hyatt.
- Identify the issues includes resources meeting, marketing, management styles, culture, health and safety are relatable to the specific departmental areas of the Hotel Hyatt.
The communication is the most essential and the important aspect of the business. This is majorly because of the reason that without communication no work can be done and for the business to be successful it is very necessary for them to have clear and understandable communication (Yudha and Seken, 2018). The present report is based on the hotel Hyatt. This is a multinational company dealing in hospitality industry and has a wide variety of resorts, luxury hotels and other related properties. The report will outline the communication taking place between front office department with the other departments. In the end the discussion will outline the effectiveness of communication for hotel operations.
Communication between front office and another department in the hotel
The communication is defined as the exchange of information, facts and figures from one person that is the sender to the other person that is the receiver. For the successful running of the business it is very necessary for the company to have strong communication among all the department of the company. For the hotel it is more important to have proper and effective communication. This is majorly because of the fact that if the communication will not be good among all the department then the services will be delayed and this will dissatisfy the consumers of the hotel.
Within the hotel the most important department is the front office department. The major reason underlying this fact is that the front office is the only department which interacts with the consumers and guest coming to hotel Hyatt. Thus, all the details of the consumers that what are the needs and requirements of the consumers and how many guests have arrived, how many rooms are still vacant, maintaining the check- in and check- out of the guests and many other related tasks is performed by the front office department. Thus, almost all the information relating to the consumers is with the front office department of Hyatt hotel only. Hence, it is very necessary for the front office department to have proper and clear communication with the company.
The communication of the front office department is necessarily to be good with the housekeeping department. This is majorly because of the reason that front office knows that how many guests have been allocated what number of rooms and this information needs to be communicated with the house keeping department (Abbas, Mansour and Elshawarbi, 2018). This is majorly because of the reason that with this the housekeeping department will know that how many basic kits, first aid or medical kits, and accessories need to be kept in the room for the use of the guest. Now if the communication of this information is not clear with the housekeeping department then they will not know the exact position of the guest (Chikasha, 2019).
Also, the housekeeping department needs to properly communicate with the front office department. This is majorly because of the reason that if the housekeeping department has not cleaned the rooms and has not communicated this information to the front office department and the front office department allots the room to the guest. Now in this situation the goodwill of the hotel will degrade as the rooms are not clean and have been allotted to the guest. This will impact the goodwill of the company and this is majorly because of the lack of communication.
Also, the front office department needs to communicate with the food and beverages department. This is majorly because of the reason that the food and beverage department want to know about the number of guests in the hotel. This is mainly because of the reason that the food and beverage department need to make food in accordance to that requirement only. Otherwise, the food will be wasted. Thus, the communication between front office and the food and beverage is very essential. This is majorly because of the reason that the front office knows that how much guest have come in the hotel and this numbers helps the food and beverage department in knowing the requirement of the food. Thus, here the communication needs to be very effective among the front office and the food and beverages department.
Also, the communication among the front office and the marketing of the hotel needs to be very much effective. This is majorly because of the reason that the marketing plan of Hyatt is mainly dependent on the front office department. This is mainly because of the reason that the marketing department relies on the data of the front office to know that which type of consumers come frequently to the hotels. This is majorly because of the fact that the marketing department will then focus majorly on that segment of the consumers. This is majorly because of the fact that the front office department has all the record of the consumers and this record if communicated to the marketing department will help the marketing department to focus on a particular group of consumers (Wulandari, 2016).
Effectiveness of communication
For the business to be successful it is very necessary for the hotel to have the effective communication within all the departments of the communication. This is majorly because of the reason that if what is communicated to the one department they are not able to understand the fact then the communication is useless. For the communication to be effective it is necessary for the receives of the message to understand the message in the same way as intended by the sender of the message. This is because of the reason that if the message will not be understood in the same way then many different things can happen (Austin and Pinkleton, 2015).
Thus, it is very necessary for Hyatt hotel to have effective communication. This is majorly because of the fact that effective communication leads to the fulfilment of the work with efficiency and effectiveness. Also, if the communication is on time and is clear then there will be clarity of the work that is which work is performed by whom is clear then the work will be accomplished on time. Also, the effective communication can help the hotel in increasing the goodwill of their company. This is majorly because of the reason that if the communication will be good then the services of the hotel will be on time. This on time delivery of the services of the company will attract more of the consumers and this will increase the goodwill of the company.
This effective communication will help the company in making the operations of the hotel effective. This is majorly because of the reason that if the communication will be proper then the coordination among all the departments will be good. This will ensure effective operations within the hotel. Also, for satisfying the consumers it is very necessary for the hotel to have proper communication. This is majorly because of the reason that with help of the effective communication the hotel employees will come to know about the needs and demand of the consumers and this will further help the hotel to make the strategies which will help in catering and fulfilling the needs of the consumers and the guest. The effective communication helps the employees build strong relations with the other employees and stakeholder of the hotel. This is because of the fact that if the employees have good communicating skills then every other employee will like to work with that employee and this will build a strong relation among them.
Also, if the verbal and non- verbal communication is effective among the employees of Hyatt hotel then it will be very helpful for the company to have good reputation among the consumers. This is majorly because of the reason that if the employees of the hotel know that when they have to use the verbal communication and when the non- verbal communication then it will be very helpful for the hotel to manage the work of the employees. One more reason which outlines the effectiveness of communication in managing the operations of the hotel is that the people coming to the hotel are of different attitude, temperament, perception and different in nature (Oetzel, 2017). Thus, at time of dealing with the guest of different nature then the communication skill will help the employees of the hotel to manage the communication with the different types of people belonging to different cultures and background.
With the help of the report it was concluded that the communication plays an effective role in the success of the company. This is majorly because of the reason that if the communication is not good then the work of the company will not be done on time and this may result in the decrease in the effectiveness of the company. The present report outlined the communication of front office department with the different departments of the hotel such as housekeeping, marketing, and many other. Also, in the end the report highlighted the effectiveness of communicating in the proper way.
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