Effective Communication and its Importance

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Question :

Questions- This assessment will cover the following questions:

  • What are the factors that are considered by the Adel to decide whether or not to use process of negotiation.
  • How the rules of effective listening and speaking were non-complied by the Jack and suggest the steps that are required for the same arising situation and why.
  • Differentiate between the organisation's representatives and apartment complex representatives.
Answer :


Effective communication is the process of communication where two or more individuals interact with each other wherein the required message is delivered successfully, received as well as understood. The main purpose of this case is to understand the significance of effective communication and how to manage the conflict as result of ineffective interaction.


Project 1

Case 1 Team negotiation

Question 1

In order to make the negotiation effective, there are some factors which Adel needs to consider which will help Adel to decide whether to include team or not for negotiation.

Team members

The number of team members forms the biggest factor which will help Adel to decide. Both excessive team members as well and less team member will be somewhat harmful for Adel in the negotiation process. If there are fewer members than negotiation would not be effective and on the other hand, if members are high in number then each one will not get the chance to say and this would hinder the entire process. Thus, both can be detrimental for Adel during negotiation and there need to be optimal number of members for making it efficient.

Team skills

This is the another factor which Adel should consider while deciding that whether to include team in negotiation or not. If the team is homogeneous and all the members have similar kind of knowledge and skills then this might not make negotiation effective as they will have somewhat same perspective and knowledge towards showing the air-plane effective. While on the other hand when the team will have members which are from different background and have different knowledge then each one of them will apply their own concept and this will make negotiation effective (Schaefer, 2018).

Question 2

Besides the various factors, there is also some additional information which the Adel need to seek for making the final decision on whether to take the team to Washington or not.


The performance of the team is the another most important factor which needs to be considered for taking the final decision. How the employees are performing at workplace and their attitude towards work is important while making them a part of negotiation process (Khan and Baldini, 2019). The company would need to see the performance chart of each and every employee and if their performance towards work and different aspects is satisfactory then they can be taken to negotiation. This is because high performance employees will contribute their best in negotiating with the clients and will deliver high outcome.

Past negotiation

Before deciding whether to take the team to Washington for negotiation or not, the company would need to gather all the information about the employees that like their past experience with negotiation, whether they have negotiated with any international client or not. This will help the company to decide whether they can be taken to Washington or not (Sunindijo, 2015). For example- if the employees have previously negotiated on any aspect like price, service, quality with the international clients then those employees will be aware of all the cues of negotiation and thus company can make a team of these to take them to Washington. On the other hand, if the team members does not have the previous experience of negotiation then they will not be aware of the different rules of negotiation taking this team to Washington will not benefit Adel and hence negotiation will not be effective.

Question 3

After deciding to take employees for the process of negotiation, the next problem which Adel would face is to decide which employees to take for this negotiation. In order take effective decision, the most important factor which Adel should consider is the team work of employees. Adel should take those team members with them who have the ability to work in coordination with one another and who have the well-through ability to constructively persuade customers. If the team members will coordinate with each other than can easily convince the client for negotiation and thus can solve the issue of cost overruns (Wesner and Smith, 2019). Another factor which Adel should consider while taking the decision on whom to select for negotiation is the familiarity of employees with foreign culture. As each and every country have different modes of communication and perceive the words differently thus Adel should take those employees who have well-through knowledge of different culture and communication styles. This will have a great impact on the clients of U.S. Military and will feel valued. This at the end will make negotiation more effective and successful. People in U.S. Are highly strict towards the use of proper language while communicating. If the employees will communicate with the clients in their way then they will understand their issue more deeply and hence will leave a great impression on their mind. Thus, for making the process of negotiation effective and successful, Adel need to consider these employees who have the great sense of working in team and who have knowledge of different culture. This will make the negotiation process successful and eventually will help them to make a good relation with U.S. Military.

Case 2 Negotiation skills

Question 1

There are various factors which need to be consider to and which will help the organization to decide whether to negotiate or not.

Critical issue

When the issue is critical or when there is emergency then it becomes highly essential to negotiate. If there is the problem which is highly critical and can lead to the undesirable outcome if not given importance then negotiation is the only way through which this problem can be resolved and the profits of organization can be saved (Jalilvand, 2015). In this case, the organization does not have storage capacity and have exhausted all the avenues for disposing this excess product thus in order to save themselves from the lack of capacity and sell the unsold units to make profit, organization needs to negotiate.

Time pressure

This is the factor which I need to consider to make the decision for negotiation. When the decision has to be made in the exhausted situation and quickly then negotiation will be the best option as it generally takes time. In case, when the decisions can be pulled further and thus cannot be delayed then in that situation taking the deep breath and setting the agendas for negotiation will be helpful (Hughes and Byrd, 2015). Here, as there is large amount of unsold product and it would not be sold then it can cause huge loss to the company as most of the products are seasonal and during off season the sale declines to a great extent. Thus, this time pressure to sell the unsold products in specific time period will go in to the decisions to negotiate.

Question 2


This is the factor which will eventually affect the outcomes as well as negotiation options. The price of the product is the biggest consideration which helps the negotiators and will show that whether the outcome of negotiation will be positive or negative. In this case, the price which has been set to sell the product is $5 which is mainly for around 100000 units and the price which the retail organization have agreed to pay is at $3 per unit (Cao and,2018). Thus, in order to make profit as well as to convince the clients for $5 and price is the main factor which will eventually affect the outcome of ne

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