Sample on Contemporary Hospitality


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The hospitality industry is the highest-growing industry at present with an average growth rate of 4% every year. It further involves various organisations working in the travel and tourism industry, accommodation sector, theme park, event planning and other fields within the travel industry. The industry is known as a major economic booster which provides around 10% share of UK GDP. In addition to this, 1 out of 11 jobs is generated through this sector. However, there are many issues at present that affect the progress of the hospitality industry. In this report, a clear understanding of the staffing needs of various hospitality industries will be provided. Discussion about the roles responsibilities and qualifications of hospitality staff will be provided.

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Assessing the various staffing needs of various hospitality industry

There is a direct link between customers and employees within hospitality company. It is important for the company to manage the employees properly and check that vacant job posts are occupied by the most effective, knowledgeable and talented candidates. The competent human inventory will ensure high-quality services are provided to guests which will further enhance the reputation of the firm. In order to perform a wide range of functions staff will be required for various divisions which are explained as follows

Finance department

The role of the finance department within the hospitality industry is to control various economic resources in an effective manner. They are required to check investment is done in profit-generating sources, salary is paid on time to employees suppliers get payment on the due date etc. The staff in this division is required to prepare financial statements, income and expenditure reports etc. The full-time employees can be appointed for this department. For instance, a financial analyst must have a degree such as MBA in finance. It must have sound knowledge of accounting principles, provisions of taxation etc.

Front office department

They play an important role in the company as they represent the image of the entity in front of its guests. They resolve the complaints of guests, provide them direct services like allotment of room etc. For this department, both part-time and full-time employees can be hired. For example, the receptionist must be at least 1

Food and beverage departments

The duty of the F&B department is to check the proper quality of food and drinks provided to guests. In the time of peak season, the company can appoint additional part-time employees while in the lean season, the services of present or full-time employees will be appropriate. For example, a Wine waiter is required to have experience in point-of-sales terminals. They can be graduates or must have at least a diploma degree in any field.

Marketing department

The role of the marketing division is to promote the goods and services offered by the hospitality entity. It plays an important role in ensuring maximum sales of business. The hospitality organization is required to appoint full-time employees who help the entity in carrying out its merchandising activities. For example, a marketing manager must have an MBA degree in the marketing field. It must have proper knowledge about marketing trends, use of direct and indirect marketing channels etc. The marketing manager must be trained in developing marketing campaigns.

Discussing the roles, responsibilities and qualifications of hospitality staff.

There are various roles, educational needs and responsibilities of employees working in the hospitality industry. Description of which is as follows:

Finance department

The responsibility of this division is to manage varied aspects reference to finance. Their role is to do fiscal planning, prepare financial statements, develop budgets etc. The qualified finance manager must be of Chartered accountant or have MBA in finance and at least 1 year of experience.

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Front office department

The role of front office division employees is to provide services to guests and maintain their satisfaction level. The front office division is responsible for providing proper information to guest, resolving their complaints, booking their room or services etc. They must be qualified with a graduate or diploma degree in hotel management. For example, a front office manager must have a high school diploma or associate degree. The associate degree will enable employees to perform functions like document processing, accounting, communication with staff etc. They must have experience of 0-1 years.

Food and beverage departments

The responsibility of employees of this department is to prepare good quality food and drinks for guests. Their role is to ensure needs of customers are satisfied in the best way. The qualification of a food and beverage manager in this department is of at least a diploma in hospitality. They must be certified as Safe food handlers, smart service providers etc. They must have experience of at least 1 year.

Marketing department

The role of employees in the marketing department is to help the company in promoting its wide range of services. They are responsible for preparing marketing strategies, campaigns and plans. They must have a management degree in the marketing field with work experience of 2 years. For instance, sales personnel must have a diploma degree.


In a nutshell, it can be concluded that the hospitality industry has viable growth opportunities. The individual looking for a better future can choose the hospitality industry as a career option. However, they must have proper knowledge of their roles and responsibilities along with proper qualifications.

  • Alves, J., 2006. A crosscultural perspective of selfleadership. Journal of Managerial Psychology.
  • Baum, T. 2009. Competencies for hotel management: Industry expectations of education. International Journal of Contemporary Hospitality Management.
  • Grant, A. M., 2010. It takes time: A stage of change perspective on the adoption of workplace coaching skills. Journal of Change Management.
  • Sigala, M. and Christou, E., 2006. Global trends and challenges in services. Managing Service Quality: An International Journal.
  • Walker, J. R. and Miller, J. E., 2009. Supervision in the hospitality industry: Leading human resources. John Wiley and Sons.
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