Introduction of Work Placement
Work placement is that period of supervision when an individual hereby gets a prior chance of operating with an enterprise under the direction of one or more superiors. It is thereby referred to be a vital opportunity for both the individual's to fully utilize such a prompt chance of exhibiting their proficiency in terms of benefiting the establishment. It is however important for the placed individual to clearly acknowledge the ongoing services of the organisation to further meet out the anticipated requisitions of their respective clients and users. The present report is based upon the accessible services of Excelcare holdings home care in Milton Keynes by conducting a critical scrutinization of its amenities to the customers. This has been done with the help of varied business models as a way of proposing some effective measures of improvement into certain identified areas.
Services provides by Excelcare holdings home care in Milton Keynes
Excelcare is presently possessing near about 32 residential care homes along with some nursing homes. Wherein, each of these care homes within are constantly working in groups to give its best possible to the users as a way of meeting out their expected demands. As a result to which, they are continually striving hard to render superior the services aligned with personalised care standards to the inhabitants. It is along with a pivotal intent of creating a secured and cordial place to live into where the care homes of Excelcare is also evident to provide a wide range of services to the users that involve the facilities of beauty salon along with hairdressing, cinema rooms, internet installation's and libraries, etc. The current report is with a fundamental depiction of their Milton Keynes region where it is recently composed of total five care homes situated in the areas of Castlemead Court, Dovecote Manor, Neath House, Water Hall Care Centre and Wilows Care Centre.
Excelcare holding care home in Milton Keynes is referred to be a next home for the old age people who are dealing with a vulnerable state of existence due to their old age condition with a special consent of people residing in Milton Keynes with such needs of disability. In context to which, they are hereby referred to provision a variety of offers in their well established residential nursing homes and care homes. It is mainly with reference to their reputable care providers who goes to a great extent for provisioning superior services with advanced quality that are erogenous to the identified needs of the care users. Excelcare holding care home is basically a private care service centre that is operated by the family members of its owner.
They are pride to use a people-centric approach to treat the approaching care users where this tact is integrally tied into their family values. It is after acquiring a rich experience of 20 years in provisioning quality care services to the users they are currently known to be amongst the leading home care providers in the areas of London and the South East. It is thus with consent to their affluent knowledge and experience in this field of services where they are offering top-graded personal care services along with the amenities of housekeeping, fellowship and preparation of meal, etc.
Analysis of the service provided by Excelcare holdings home care in Milton Keynes using PEST, SWOT, Mckinsey 7S and Gap Analysis
Health care sector being amongst the most growing industries is continually impacting upon the economic status of nations where they are together required to hold proficient workers and service providers in order to succeed towards a progressive future. In context to which, there exists enormous number of players in this industrial sector where it is together affected from a wide range of environmental factors as discussed below...
Service Analysis using PEST
This section has referred to analyse the prevalent services of Excelcare holdings home care in Milton Keynes using a business model named PEST that consists of 4 leading components as stated below...
Health care sectors are mostly evident to ruled by the changing norms of the government to inculcate some rigorous principles in the sector of medical sector. Wherein, it is referred to be one of the most sensitive area of work that needs proficient number of workers to operate in a professional manner and treating the patients accordingly. For this, they are hereby required to follow the strict procedurals to serve the clients under the imposed policies of drugs and other affiliations. However, on relating to the recent political regime of Excelcare holdings home care in Milton Keynes where they are together dependent on the aided funds of their governmental bodies. Into which, they are hereby dealing with a stressful state of insufficiency due to a deduced assistance of funds from them. This in turn has resulted into less number of staffs with no regular sessions of training and development for them. Apart from which, the existing staff members are also dealing with the situation of low level payments and are largely participating in strikes to protest against it. This in turn has created an unstable environment in the health care centres like Excelcare holdings home care by terribly affecting their day to day operations as well.
General economic conditions along with the inflation and interest rates that is currently predominating the nation. It is therefore in context to the economic prevalence of Excelcare holdings home care where they are currently dealing with an increased rate of interests along with a raised inflation rate. This has clearly affected their investments to a greater extent with less availability of expensive medications to the service users for quick recovery.
This is basically to analyse the affiliated bodies of Excelcare holdings home care in Milton Keynes with reference to their leading number of service users. Wherein, it has been found that they are mainly concerned to serve the elderly people who are suffering from a vulnerable state of old age. For whom, they are firstly required to make a primary understanding of their factual requirements that often tends to differs from one person to another.
Technical dimensions are referred to be one of the most important outlook in today's contending environ of business where constant emergence of technology greatly aids this sector to provide better services to the users. Wherein, Excelcare holdings home care in Milton Keynes comprises with some affluent internet based services to their users.
Service Analysis using SWOT Analysis
It is yet another pivotal part in this report that has referred to analyse the existent services of Excelcare holdings home care in Milton Keynes on the basis of one more business model entitled as SWOT with its four major constituents, as referred below-
This is in context to enlighten the leading traits of Excelcare holdings home care in Milton Keynes where a wide range of services offered by them depicts to be one of their major potency. Another potential attribute of this organisation is there widespread locations that largely aid the users to avail their services from varied locations.
A contending price structure as compared to their existing rivals is a major disadvantage of this establishment where many customers are often not able to afford such expensive costs proposed by them.
Continual progression of technology is referred to be a vital opportunity for this enterprise where they can keep up the good work of developing their services to meet out the changing demands of their customers. A well trained staff to serve the users via their adopted technical measures is referred to be yet possibility where they can hereby refer to appoint expertise trainers for this purpose. Additionally, adaption of new technological systems to serve the users is yet another chance of progression for Excelcare holdings home care in Milton Keynes.
Intensifying competition in the market is referred to be a major threat to Excelcare holdings home care in Milton Keynes where they must adopt a continual approach of addressing the undertaken tact of their be rivals. It is with a fundamental sense of creating accordant strategies to serve the users in a more contending mode.
Service Analysis using Mckinsey 7S and GAP Analysis
Mckinsey 7S is referred to be an analytical model that is usually implicated to bring onto a variety of improvements in the services that are being provided by Excelcare holdings home care in Milton Keynes. It is however dependent upon a variety of situations that involves to ascertain their carried set of performance by subsequently intercepting any possible changes to support the users in a more defined manner. It can be done by either referring to the context of merger and acquisition by together establishing a well defined strategy for future. It is therefore in the present context of this report where it is based upon the analysis of Excelcare holdings home care services in Milton Keynes. This model will hereby refer to aid some effectual work strategies to Excelcare holdings home care services in Milton Keynes by critically analysing their recent services. Beside this, Mckinsey 7S is composed of 7 elements that are further distinguished as hard and soft elements discussed below...
It is in accordance to the clinical records of the cited entity where they have hired top graded medical practitioners to meet out the changing preferences of their service users. Wherein, they are always aimed to provide quality services to the users and for which, the care providers are entitled to get regular sessions of training and development (T&D). It is with a fundamental sense of enhancing their knowledge about the newer propositions of serving the users. This in turn rises the confident level of the care providers where they can considerably serve the users with some pertinent ways learned by them in the accompanied sessions of T&D. It is thus important for Excelcare holdings home care services in Milton Keynes to appoint some brainy trainers to develop the existent skills of their staff members.
Excelcare holdings home care is presently operating with a tall organisational structure where they are convergent to serve the users with a client centric approach. It is however with a top most priority of concealing any of their personal information from any unauthorised users where all care homes of the quoted entity are operating together with correspondent loyalty to the terms of discretion in distinct locations. This in turn raises the trustworthy outlook of the users towards the care homes by building a reputable position of their services.
It is on discoursing upon the implicated systems of Excelcare holdings home care in Milton Keynes where they are working with an active system of customer complaints. Along with which, they together record the total number of users who are regularly acquiring the services by together recording the employees who are handling them on daily basis. This in turn leads to change the target of the care providers by together transcribing their carried set of performance as a way of taking newer business decisions to undertake new activities.
The shared values of the workers operating in Excelcare holdings home care is to meet the increased demands of the users by delivering best possible services to them. Apart from which, they have together represented an active complaint handling approach by minimizing the complaints with certain tactical changes.
It is basically in accordance to enlighten the style in which the appointed staff members of the elected organisation are being tackled by their respective leaders and managers. It is mainly in context to operate into an amiable work environment to provide friendly services to the users, the care providers are together being dealt into a democratic style of leadership. This in turn encourages them to participate in the decision-making procedures by presenting their own set of views while implicating any new work proposition.
Excelcare holdings home care in Milton Keynes is together possessing well qualified and well respondent staff members to work onto the stressful situations. Furthermore, they are together having a different staff to handle their bank related operations where they are together liable to look into the matter of investments, etc.
This scale tends to measure the factual ability of their appointed workers where they are continually guided by the supervisors with clear standards of work. It is where the care providers in Excelcare holdings home care are obligated to respectfully treat the service users by precisely regarding to their concerns.
The above report has discoursed upon three pivotal sections of a health care section entitled as Excel care holdings home care situated in Melton Keynes. It has basically depicted a need base consideration of determining their existent services rendered to the users by together evaluating them with the help of some impelling business models.
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