CompanyThis assessment will cover the following questions:
- Explain the PMS and other communication tools with the help of examples.
- Generate the understanding that how communication between front office and the other departments take place in an organisation successfully.
Introduction
Front office department of hotel is responsible to manage guest and if any problems arises in hotel to guest its their duty to solve those problems of customers. Front office department help to manage all other department in an organization and works for overall development of business at an extreme level. Front office department help to establish business. Develop coordination between employees and all department of hotel. In this report we will develop prepare coordination between front office department and all other department in hotel. Importance of PMS system in development of business and other communication tools. Need to prepare budget and forecasting of hotel.
Part 2 (A)
1. PMS And Other Communication Tool.
It is considered as administration system in hotel that is being used by most of the firms to manage room occupancy rate, reservation system etc. Property management system help hotel to manage front office department of business, like manage billing and rooms, reservations, guest allotment, check in and check out(Shahrabani, Goziker and Teitler-Regev, 2015). It has a huge impact on developing experience of guests. PMS help hotel to provide 24 hour service to their guests. Develop efficiency of housekeeping department with mobile devices to improve their services and manage flexibility. System secure data of customers profile to understand customers preference which initiates marketing. PMS is important for smooth working of a hotel.
Faster Innovation
PMS help to improve productivity of employees and bring innovation to improve services of hotel. Bring new properties and technology in business become easy with PMS. New technology creates new capabilities in employees.
Reduce Wastage of Resources And Time
Due to proper management in all department of business. Employees are able to provide timely services to guests. Able to manage all resources according to requirement of hotel which minimize wastage.
Customer Satisfaction
Survival of hotel between large number of competitors is largely depends on effectiveness of their PMS system(Wu and Chen, 2015). Maintain online presence of business and easy reservation over websites help to satisfy customer and make them regular customer so that they visit again. Provide quality services to guests.
Main Modules of Property Management System
Reservation
Online booking is a major tool that help hotel to increase sales of business. PMS help to manage online bookings. System sends all information about date of booking, customers information, room availability to the front desk department. PMS help chain hotels to develop a central reservation system for all properties. System analysis availability of room and show them on website booking engine, provide information about future bookings. Collect online payment from guests(Yoon, Jang and Lee, 2016). Manage room allocation to reduce duplication of bookings. Sends email to guest to confirm their booking.
Front Desk
Front office manager check reserved rooms, date when guest arrives, payment process. They get all information from reservation system with help of PMS. Front office department update room statues quickly with management system. Provide electronic key cards and receipts to guests.
Channel Management
System manage inventory in all department of business and require at each and every level of business. It connect channel management to central reservation system to get information about cost of hotel rooms. Help to maintain booking related transactions of business.
Revenue Management
PMS improve revenue of hotel and establish business. Hotels financial success is largely depends on effectiveness of management system. System help to get better results and control funds in each and every department of business. Hotel is able to set prices of their rooms and product with this system by analyzing their competitors rates, prices of raw materials. Develops pricing strategies of business to attract more customers towards their hotel and increase sales by providing rooms at affordable prices.
Housekeeping
It help housekeeping staff to connect with front office. Housekeeping department help to update status of room(GarcÃaÂAlmeida, FernándezÂMonroy and De SaáÂPérez, 2015). Mobile app technology employees are able to update their assignments. Assign room cleaning on different floors in hotel. System help to maintain record of repairs and to solve problems in near future.
Customer Data Management
PMS help to collect data of customers and organize data to make them a regular customer hotel. Collecting all customer information from front desk department and contact information to send them offers and packages to attract them towards their business.
Back Office
Back office employees able to manage upcoming events of hotel with PMS. They are able to analyze overall expenses of hotel. Inventory analysis help them to know the wastage in business. Manage all promotional campaigns
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