Introduction to Working in Partnership
Working in partnership in health and social care organizations is identified as an effective strategy for successfully transferring services to its service users and service providers as well. Working in a partnership is beneficial for people who plan and provide services to other people, by putting together new and improved solutions for difficult problems. This report is based on case scenario of health and social care organizations in residential settings. This report will help in understanding the partnership philosophies and relationships in health and social care services as well as how to promote positive partnership working with service users, professionals and organizations in health and social care.
1.1 The philosophies of working in partnership in health and social care
At the time of working in a partnership firm, there are some philosophies that relates with partnership working. These philosophies are as follows...
Shared vision is a structure that supports and facilitates the development of health and social care organization. Shared vision in partnership is developed by people with the help of communication within the health and social care organization. Shared vision in partnership brings individuals, statutory agencies and key communities together. All the partners of health and social care organizations have the responsibility of promoting health care and collecting information about current issues and concerns. Shared vision philosophies work along with shared responsibility of providing effective health care services.
Further, empowerment in health and social care organization is a process by which people increase their control on decision making and activities which affects the health of service users. The empowerment is a critical foundation between clients and professionals for developing an honest relationship. For instance, once in health care organization, the patient was treated with wrong medication which made negative impact on patient's health. This issue affected quality of the organization. However, being an internal quality assurance officer, it was my responsibility to develop empowerment of effective decision making in patients so that they can take efficient actions for their treatment. This philosophy of empowerment helped in improving quality of health and social care organization.
Independence is one of the effective philosophies in partnership. Independence is free from outside control. In terms of partnership in health and social care organization, independence is the ability to make effective decisions which affects individuals’ life without anyone's control whether it is family member or health care professional. Independence in all individuals creates power of decision making and self confidence which can be helpful in improving quality of health care organization.
Moreover, the philosophy of equity creates fairness. Equity in partnership means, every patient should be treated equally and should be provided equal access of health services equally. The philosophy of equity improves the quality of health care organizations as it provides each client effective and equal care.
1.2 Evaluating partnership relationship within health and social care services
Health and social care professionals in residential settings have significant relationship with partners. The relationship of partnership within the health and social care services can be evaluated on various levels. All levels of relationship and professional groups are based upon some activities which are related to the performance and quality of the organization. These levels of partnership relationship are service user professionals, interpersonal level relationship and organizational level relationship. Service user- Professionals relationship in residential setting is very important. The health care professional in residential setting are the part of unit who are directly related to service users, as they provide their services their professional services to them. Similarly, service users get the services from health care professionals. Thus, both of them share effective relationship with each other. However, the health care professionals provide effective services to users of services with some extra settlement in short time but sometimes it is not possible to provide them long term benefits.
Furthermore, one of the most important levels of partnership relationship in residential setting is interpersonal level of relationship. In this level of relationship, the service professionals establish relationship with the service users who are old aged, retired workers and mentally challenged people who are less demanding and are not able to say what they need. The health care professionals establish effective communication with them. Through this, they can feel free in sharing their views and health care professional can provide effective services to them. Mostly, in category people who are old and retired from their work and feel isolated due to some personal reasons. Hence, this leads to give more stress on the interpersonal level of working partnership. Moreover, the partnership relationship becomes more important when working in partnership. The development of partnership relationship at organizational level provides fruitful suggestions by which services can be improved in residential setting. Organizational level relationship helps in gathering the information about organizational development and improvement of health care service in residential setting. However, sometimes effective mutual working is difficult in organizational settings because of difference in authorities and cultural gaps. Meantime, the health care professional can maintain proper responsibility of health and social care in partnership working at organizational level through their support and by giving feedback to their co- workers and clients as well.
2.1 Models of partnership working in health and social care sector
Partnership working in residential settings applies various theoretical model of partnership. These models are as follows,
Unified model of partnership provides combined trust of partners that possesses individual financial system and individual strategic direction, aims and objectives in providing effective quality of health and social care services. There are so many benefits of unified model of partnership as it decreases the delay charges because of intermediate care specialist’s investment and enhance the integrated working and reduces the waiting time. By applying unified model of partnership in working, it can be beneficial in improving quality of residential settings because of its integrated system of working.
The coordination model of partnership working facilitates partners to function in independent way and at the same time this model facilitates coordination with staff and people stay well-defined individually. Mostly, local government health care organization applies this model in partnership working to improve quality of residential settings. Integrated individual structure is not possible in coordinated model of partnership working.
Further, coalition model of partnership working enables the residential settings to work corporately settled by an agreement to function the health care services with common intention. As per this model, partnership of residential settings works together for a common objective. This common objective of partnership can result in improved quality of residential settings in health and social care organization.
This model of partnership is designed for resolving the problems in health and social care organization. Problem oriented partnership understands the issues of clients and tries to resolve them by developing strategies and solutions. Problem oriented partnership helps in improving the quality of health and social care organization that service user are facing.
Further, in ideological partnership model the viewpoints of both health care professional and service user are considered for effective decision making. For instance, if the service user is suffering from some serious disease that has to be treated immediately by specialist. Then health care professionals will encourage the service user to take effective decision or to participate in decision making procedures.
there is one more model of partnership working that is ethical partnership. This ethical partnership improves the living of both health-care professional and services users. Further, this partnership working is beneficial in improving quality and safety of the health and social care organization.
2.2 Reviewing the current legislation and organizational practices and policies
The legislation's affects the working practices of health and social care organizations. These legislations work for protecting children, adult and younger, disabilities, diversity, equality, mental and physical health etc. The government of UK has implemented various legislation and policies in health and social care organization to improve the service quality. These are as follows...
Health and Social Care Act 2012
The health and social care act 2012 is an act by government of UK to provide the large structure for reorganizing the national health services in UK. This act was created to establish independent national health services, promoting patients choice and to reduce costs of national health services. This act helps in strengthening the role of care quality commission that can be helpful in improving quality of health and social care organizations in UK. The health and social care act 2012 is beneficial for health and social care organizations as it provides resources and commissioning guidance to national health services board.
Care Quality Commission Regulation 2009
The care quality commission act of the UK is non departmental public body of health and social care department. This act was established in 2009 to examine and regulate the quality of the health care services in UK. This act was formed to assure that hospitals, health care organization, general care services and care homes are providing safe, high quality and effective services to people. Moreover, this act also encourages these organizations to improve the service quality in health care sector. This act carries out the role of monitoring and inspecting that health care service to patients is proper and hygienic.
Safety and Quality Act of 2015
The new act is made by UK government to prevent harm against the people who are receiving medical care. The practical execution of this act is awaited to be affected by the care quality commission of the UK. According to this act health care organization will take care of safety and quality while providing service in residential settings of health care organization.
2.3 Differences in Working Practices & Policies Affects the Collaborative Working
The differences in working practices and policies affects the collaborative working because the implementation of various working practices and policies. For instance, in health care organization there may be many departments and sectors. All the departments have separate working practices. Such as administrative department and finance department they both have different working practices and policies that can affect the collaborative working. Moreover, health-care organizations also possesses specialist in health care department like neurologist doctors, physician and cardiologist doctors. All of them are specialized in different field and hold less knowledge of other specialist's working practices and policies. These variations of specialization affect the collaborative working in health and social care organization.
The difference in working practices and policies are because of lack of knowledge. In collaborative working in health and social care organizations these different working practices can create many confusions and issues to the health care professionals regarding their working practices and responsibilities in specific situations. However, there are many other policies and working practices such as statutory and voluntary, that affects the collaborative working in health and social care organization. Further the service providers of the organization also affect the partnership working. Health care organizations possesses separate service provider's in each department with various roles and responsibilities it can be difficult for them to understand and handle other individuals responsibilities however, these are all the factors that affects the collaborative working in health and social care organization.
3.1 Outcomes of Partnership Working for Service Users, Professionals and Organizations
The possible outcome of the partnership working in health and social care organizations can be analyzed at three different levels. These are as follows...
Possible Outcomes for Service Users
As a positive outcome of partnership working it enables service user to make effective decisions regarding their health care by enhancing empowerment in them. Empowerment provides the opportunity to service users to participate in social group and enhance the ability to react over the decisions that is made by social groups. For instance, if service user is allergic to some medication than they would be able to share their view point with health care professionals. The positive outcome of partnership working for service users is they will be able to manage their oppressors effectively.
Possible Outcomes for Health Care Professionals
Further, partnership working will increase the efficiency of health care professionals. Partnership working will provide them in-depth knowledge of service user's disease or illness and will help them in providing better and quality services. Moreover, the empowerment in service user will enable the professionals to standardize the services. They will provide the quality services according to the requirement of service users and enable the professional for utilize the resources efficiently. However, there are some negative outcomes also of partnership working as sometimes it creates the miscommunication with service users and organizations that create conflicts.
Possible Outcomes for Organizations
The outcome for health care organizations of partnership working is that it helps in improving the quality of services. The health care firms can use suggestions and feedback of partners such as health care professionals and service users in improving the quality of health services. As a positive outcome of improved quality services in partnership working it will increase the sales and profitability of the health organization. Moreover, partnership working will provide them efficient knowledge for standardizing the quality of services and integrated services in the organizations. However, partnership working has some negative outcomes as well as it increases the costs to the company.
3.2 Analyzing the Potential Barriers of Partnership Working
Partnership working in health and social care organizations face many difficulties. The potential barriers to partnership working for service users, professionals and organizations are as follows,
Lack of Proper Knowledge Regarding Roles & Responsibilities
The roles and responsibilities of each partner should be described clearly in health care organization. Sometimes partners do not understand the roles and responsibility of each other. This creates confusions and conflicting situations in health care organization. This lack of improper knowledge of roles and responsibilities is the main barrier in partnership working.
Unwillingness in Sharing Information
One more barrier in partnership working is unwillingness to share proper information. For instance, if some patient is not providing proper information about their disease than health care professional will be unable to provide proper treatment. Similarly, patient is suffering from some serious problem and health care professionals are not sharing information with patient because of the patient's health issue. These are all the barriers that partnership working face regularly in health and social care organization.
Different Partnership Philosophies
Moreover, Every partners possesses different philosophies and ethics of partnership working such as empowerment, utilitarianism etc. these unique philosophies of partners enables conflict situation which is main barrier in partnership working.
Lack of Clear Direction or Leadership for the Partnership
The one more potential barrier in partnership working is not having common goal and objective in partnership working due to improper direction and weak leadership. However, it is very important for partners to establish common objective of working together. Thereby, the health care organizations need to develop effective leadership in people for effective partnership working.
Lack of Training among Partners for Managing Health Care Issues
Furthermore, the partnership working has the potential barrier of not getting proper training for managing the health care issues. Due to this issue health care professionals are unable to provide effective services to their patients. For instance, health care professionals have so many patients in a day and they are unable to resolve them because of ineffective management. Thus, it is a barrier in partnership working.
3.3 Strategies to Improve Outcomes for Partnership Working
The strategies to improve the outcomes of partnership working in health and social care organization is as follows...
Developing Effective Communication
To improve the positive outcomes of partnership working in health and social care organization development of effective communication is essential. By developing effective communication between partners will help in increasing efficient decision making and philosophy of empowerment. Moreover, good interpersonal communication with service user can resolve many health issues of their.
Collecting Proper Information
Another important strategy to improve the positive outcomes of partnership working is gathering proper information from patients and health care professionals as well. By the open platform of giving suggestions and feedback the quality and services of the health and social care organization can be improved which will lead the health care organization towards increased sales and profitability.
Furthermore, the strategies of shared responsibilities between health care professionals and service users will also bring the effectiveness in services. For instance, the service users have the responsibility to share all the health issues to the health care professional. Moreover, health care professionals also have to responsibility to provide effective treatment to service users. This shared responsibility of helping one another will improve the quality of health and social care organizations in UK.
Hence, it is concluded in this report that there are many philosophies are there for health and social care organization to maintain the relationship in health and social care organizations while working in partnership. The maximum positive outcomes can be gained by effective working partnership. There are various models of partnership such as unified model, coordination model, coalition model, ideological partnership, problem oriented partnership and ethical partnership etc. all these model plays significant roles and responsibilities in partnership working. Moreover, the government of UK has formed various legislation in order to improve the quality of health and social care organization. These legislations are made in various aspects of health and social care such as, to provide effective health and social care service to people, to improve the quality of health care services in UK and to provide efficient health care services to specific challenged people.
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