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Operation management plays a very important role in the business organization. It mainly depends on the size of the organization and how effectively it is applied There are some business activities or functions which can be connected with each other more effectively. The most important thing here is that the service, goods or any other aspect should add value to the organization. Few factors where operation management plays an important role are the management of the resource, financial management, goal setting, and communication. Operation managers need to have good interpersonal skills and communication so that their organization can work together (Antonio Martins and Ramos Martins, 2012). This report is based on Hotpoint Company which has very good goodwill and marketplace. This organization mainly deals with marketing, manufacturing and selling specific products such as television, refrigerator, washing machine, cookers etc. In this project, the various principle of operation management in an organization as well their strategy for continuous improvement that is based on management and operation will be discussed. The main aim of this project is to understand work breakdown structure used in PLC and theories show the effectiveness of implementation of PLC.
Implementation of operation management includes first understanding the process of manufacturing and operation which drives information and control system and which enables us to finally develop and plan business strategy. Every organization has several management teams and every team is assigned a particular task. Operation management team is highly skilled in developing the strategy so that entire process is finished with the minimal use of resources and processes.
OPERATION MANAGEMENT PRINCIPLES:
Operation management has some principles that help to implement strategies that are as follows:
Six Sigma was first introduced in Motorola Mike Harry, who is called the “godfather” of Six Sigma was the first person to apply the concept of six sigma properly. Six Sigma is assumed to be directly inherited from TQM, or Total Quality Management. The toolset used in both are almost same. With the help of six sigma, we can eliminate the defect and can also reduce the cost of the company to a greater extent (Fernández-Sánchez and Rodríguez-López, 2010). With the help of six sigma tools, we can solve various management, operations, and quality problems.
The major tools of six sigma are DMAIC which stand for define, measure, analyze, improve and control
Continuous improvement is a process in which shortcomings and obstruction in the company are identified and these problems are solved by modifying the business structure. The continious improvement includes organizing the improvement teams, assigning the projects, evaluating results and controlling the outcomes. Moreover, the Continuous Improvement always promotes their employee by giving them rewards and bonuses.
CONTINUOUS IMPROVEMENT PLAN AND ITS EFFECT
Earlier the concept has been applied to production with the ultimate end goal being the elimination of causes that are reducing the overall profit.It is done so that end process could be made quicker and shipped to the customer earlier. One of h most important way by which we can make a continuous improvement is:
From above-discussed factors it is observed that the planning may turn out to be an n effective tool for the proceeding of Hotpoint Company. According to analysis, it is observed that company should focus more on the innovative ideas as nothing is permanent in this world. With new innovation in their products, production and promotion of their products will become much easier and catchier. Moreover, with innovation, small problems can be eliminated. Manager should plan various research methods for increased performance of their product. Company can plan better promotional activities by choosing the various medium of promotion of their product in the business market. This is because promotion decides the faith of the product.
Effective strategies for implementation of the continuous improvement plan
The biggest strategy for implementation of continuous improvement plan is to take feedback from the customers. Proper qualitative and quantitative analysis should be done on (Ramasesh and Browning, T. R., 2014). This will increase loyalty and faith among customers towards the given company. Improvement can be applied by following the following activities:-
ORGANIZATIONAL THEORIES, MODELS, AND CONCEPT
It is no longer enough invest in new technology and new production techniques as everybody can do that. It is now about who is the best in when it comes to about managing the organizational activity and controlling the individual talent.
There are two types of theories i.e. classic theory and modern theory
Classical organization theories deal with the organization structure and concepts to increase organization’s efficiency. Taylor gave scientific concepts, Weber presented the bureaucratic approach, and Fayol gave a theory called administrative theory of organization. According to tailors, work planning is important to achieve maximum efficiency with standardization and simplification of the management.
Weber concept was based on the following principles: - Structure, Specialization, Predictability, Rationality, and democracy.
According to administrative theory, fulfilling the demands of accomplishing the tasks is very important and it includes various concepts of management, the concept of line and staff, committees and important function of management.
Modern theory tends to be based on the fact that the organization has to adapt according to its environment. In modern theory, an organization is designed and structured in such a way that individuals interact with objectives here (Söderlund, 2011). Its approach is multidisciplinary. There are three approaches used in it and those are system approach, socio-technical approach, and situational approach.
Product life cycle includes the strategy from the point when the product is first introduced in the market to the point when it is in its final stage. We can define product life cycle by dividing the term product and life cycle. Product means anything which is tangible like manufacturing goods. Medicine, electronics etc to the service like transportation, annual maintenance contract, etc. And when we talk about life cycle it includes the actual life changes that a product or service has to get through in order to survive. Since there is a term called cycle, it means it is cyclic. A product life cycle may include a various term like raw material, production, distribution, utilization, and disposal.
Suppose Hotpoint is launching a refrigerator in the market. Since the refrigerator is one of its kind in technology the company has to market the product very effectively. The company should know what source of advertisement he should choose to make its product famous in the market. Understanding the demand and making the right product according to it is very important in the market (Subramanian and Ramanathan, 2012). Various research and development laboratories should be established in the market for the same. .The innovative feature in the refrigerator will help in the sale of the product. Another important factor which must be kept in mind is the products of competitors and their features because this will give them a better idea of what are the strategies being followed by the competitors.
There are four stages of the product development and every product goes through these four stages. These stages have further ben stated as under:
Work break down structure: It refers to the break down whole work within the team into some managable section. This is helpful for the project manager to assign work to employees on the basis of their skills. Further, on the basis of this structure performance of employees will be evaluated. In relation to Project life cycle, at introductory stage main focus of project manager is on dividing whole of launching product into sub sections which is helpful in finding out actual remaining work of company. This will help in reacghing to the customers effectively. After meting customers requirement, now company focuses on growth stage in which mai objective of company is on earning profit . It will be beneficial for organisation to generate more profit by taking dividing work effectively. Further, project manager divides its work after reaching to maturity. In this company is at stable stage where it earns profit which enough for survival. At, sales of product startes declining as customers are now interested in the buying highly innovative product which is available at market place.
It is required to understand the importance of plc in the company because it defines the criteria for success. Every company has a different strategy to sell the product. Once the strategy is planned and the product is introduced in the market then managers should understand what are the feedbacks coming from the market and introduce the changes accordingly (Antonio Martins and Ramos Martins, 2012). Problems in existing processes can also be identified and necessary actions can be taken for gaining competitive advantage.
Hotpoint when tries to enter the market with new refrigerator has to make good reputation initially in the market and it is very complex. Here comes the role of manager where he encourages the workers to give their best facilities to their customers in the best manner. Once the information is collected from all the employees it should be distributed to different teams so that every team and every team should try to make the product more sustainable in the market. PLC is not easy for applying to their planning for the future time period. It is necessary that policies and strategies help in fulfilling all major goals and targets in an appropriate manner. Manager and leader need to analyze such way which satisfies all objectives in the firm.
Introducing PLM in the manufacturing unit ensure that the project progresses forward efficiently throughout its existence. With PLC, processes that have been recognized as a good practice must be kept and the processes which are not efficient must be replaced. But here manager should make sure that all the process are not discarded because there is a certain process which is suited best for services so it is the duty of the manager to determine which process should be kept and which process should be replaced.
In supply chains and manufacturing sector, the PLC cycle will help a manager to develop and formulate strategies and effectively manage various industries. It identifies problems and prepares strategies for analyzing and measuring the problems going in the existing industry (Beringer, Jonas and Kock, 2013). Also, company manager should take into consideration best and cheap in rate. This includes purchase management, inventory control, logistic administration etc. that will assist in managing cost and also reducing wastage materials in a proper manner.
According to the above mentioned report, it can be analyzed that Operation management is essential for an organization in order to increase the organizational quality and productivity. There are several theories in it and every manager uses different theory. There is nothing called best theory because it depends on the implementation of the theory. It mainly concerned with development, design, and improvement of the existing system that can enhance the value system in an organization. Thus manager should keep in mind every aspect of the company and only then a company can prosper to its full extent.
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