Managing Quality in Health and Social Care

Answer :

Introduction to Health and Social Care Management

Managing health and social care aspects has becoming crucial for the firms and this also assists in promoting healthy and fit world. The present research report has been made with an attempt to reflect the views of all stakeholders from quality point of view. All types of medical care concerns are required to provide only quality services to the patients as through this, care home will be able to retain the interest of stakeholders (Nolan, Moonie and Lavers, 2005). The report further is also focusing on several techniques and approaches for measuring quality in healthcare services and alongside the role of hospital and the department of health in setting of clinic waiting standards is also being mentioned. From the present case, it has been mentioned that the clinic of NHS has been facing several complaints from patients wherein it fails to provide proper waiting services to the patients even in unstable state. This up to some extent reduces the interest of patients and because of nonavailability of staff members; the problem has been increasing further. Thus some recommendations as well as opinions will be provided to NHS clinic based on some approaches that could enhance quality systems of health care services.

Task 1 Quality perspective in health and social care


For the purpose of meeting the needs and demands of patients, it is very much crucial for NHS to deliver only quality services and at every stage, their complaints and queries needs to be sort out. The foremost stakeholders of NHS are its employees, service users, government, public and other health care practitioners (Ericson and, 2001). NHS clinic is requisite to consider the issue of queue management as that might impact the delivery of health services. The current customer base can be retained and maintained by providing only appropriate and accurate medical services to the patients. Hence it will result in prominent service delivery. NHS clinic is directly required to maintain quality assessment techniques so that the level of medical services can be ascertained and this will also maintain the interest of customers in service delivery (Bradshaw, 2005). Employees and health care service providers are also the crucial part of stakeholders hence they should be provided with some types of benefits as through this only; long term sustainability can be accomplished. It is the duty of NHS clinic to treat all the employees and service providers in equal and fair manner as this is the best source to motivate employees thus the level of productivity can be enhanced (Day and Wigens, 2006). The clinic is not at all allowed to discriminate the service providers on any of the basis. It has been observed that the owners and public domain demands for quality services as this has a direct impact on the profitability and sustainability aspect of business and thus it could alter the ratio of investment and charity.


In order to serve better services to the patients, it is crucial for NHS clinic to identify the areas of improvements and that could be done with the help of Object Oriented Model. The main aim behind introducing such object model is to search for best quality and the reason behind the adoption of such model is to assist health and social care concerns to manage quality aspects on the practices and code of conducts (Glasby, 2012). The core reason is to meet quality by the way of meeting code of practices and the quality declaration of the European Statistical System. Considering OOQ model, NHS clinic will be able to promote health care facets in different sections of the society through the means of several measures for controlling roadblocks from quality. Although the firm has already been undertaking quality systems; however due to some issues NHS clinic has been facing several problems from patient’s side. Specified model is appropriate for profit, non profit and all types of firms. This also assists the health care concerns to identify objects based on external environment and what forces changes the scenario of subsequent metaphors. With the help of such model, NHS will be able to manage previous records and thus queries of patients could be managed appropriately (Nordgren, 2011). This will also aid patients to get proper assistance and medical care; thus improves the level of

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