CompanyIntroduction to Health and Social Care Management
Managing health and social care aspects has become crucial for the firms and this also assists in promoting a healthy and fit world. The present research report has been made in an attempt to reflect the views of all stakeholders from a quality point of view. All types of medical care concerns are required to provide only quality services to the patients as through this, care homes will be able to retain the interest of stakeholders (Nolan, Moonie, and Lavers, 2005). The report further focuses on several techniques and approaches for measuring the quality of healthcare services and the role of the hospital and the Department of Health in setting clinic waiting standards is also being mentioned. From the present case, it has been mentioned that the clinic of NHS has been facing several complaints from patients wherein it fails to provide proper waiting services to the patients even in an unstable state. This to some extent reduces the interest of patients and because of the nonavailability of staff members; the problem has been increasing further. Thus some recommendations as well as opinions will be provided to NHS clinics based on some approaches that could enhance quality systems of health care services.
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a)
For the purpose of meeting the needs and demands of patients, it is very crucial for NHS to deliver only quality services and at every stage, their complaints and queries need to be sorted out. The foremost stakeholders of NHS are its employees, service users, government, public, and other health care practitioners (Ericson and et.al., 2001). NHS clinic need to consider the issue of queue management as that might impact the delivery of health services. The current customer base can be retained and maintained by providing only appropriate and accurate medical services to the patients. Hence it will result in prominent service delivery. NHS clinic is directly required to maintain quality assessment techniques so that the level of medical services can be ascertained and this will also maintain the interest of customers in service delivery (Bradshaw, 2005). Employees and healthcare service providers are also a crucial part of stakeholders hence they should be provided with some types of benefits as through this only; long-term sustainability can be accomplished. It is the duty of NHS clinic to treat all the employees and service providers in an equal and fair manner as this is the best source to motivate employees thus the level of productivity can be enhanced (Day and Wigens, 2006). The clinic is not at all allowed to discriminate against the service providers on any basis. It has been observed that the owners and public domain demand quality services as this has a direct impact on the profitability and sustainability aspect of business and thus it could alter the ratio of investment and charity.
b)
In order to serve better services to patients, it is crucial for NHS clinic to identify the areas of improvements and that could be done with the help of Object Oriented Model. The main aim behind introducing such an object model is to search for the best quality and the reason behind the adoption of such a model is to assist health and social care concerns in managing quality aspects of the practices and code of conduct (Glasby, 2012). The core reason is to meet quality by way of meeting the code of practices and the quality declaration of the European Statistical System. Considering the OOQ model, NHS clinics will be able to promote healthcare facets in different sections of society through the means of several measures for controlling roadblocks to quality. Although the firm has already been undertaking quality systems; however due to some issues NHS clinic has been facing several problems from the patient's side. The specified model is appropriate for profit, nonprofit, and all types of firms. This also assists the health care concerns to identify objects based on the external environment and what forces change the scenario of subsequent metaphors. With the help of such a model, NHS will be able to manage previous records and thus queries of patients could be managed appropriately (Nordgren, 2011). This will also aid patients in getting proper assistance and medical care; thus improving the level of
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