Organisation Structure In Hospitality Management


  • Unit No: 5
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The report will cover the current scale, scope, diversity of hospitality industry, Organisation structure in hospitality management and Hospitality related organisation and professional body. In addition to this, Staffing Requirement for different hospitality sector and roles, responsibility and qualification required for hospitality staff will be discussed in this report. The report will also cover operational, managerial and legislative issues related to recent developments along with current image of the hospitality industry. Finally, the report will demonstrate justified predictions for potential trends and developments in hospitality and impact of trends and development.


1.1 Analyse current scale, scope, diversity of hospitality industry

Hospitality industry offer broad range of services. This industry focus on satisfying customers requirement. It provide specific services to customers. People use these services when they have free time and money. Hospitality industry offer employment opportunities to people living remote areas. Customers has different taste and preferences in order to satisfy them they offer different package. Industry employ more number of people to make there work more manageable. They offer services like food beverages, event and catering, restaurants, etc. hospitality industry link with different industry to satisfy customers requirement. UK hospitality industry has wide scope. It focus on providing unique experience to their customers. People spend there money and time to plan a vacation and holiday. Hospitality industry is very profitable industry (Jauhari and Bharwani, 2017). This industry has largest workforce size. They hire skilled employees to satisfy specific demands of customer. Hospitality industry is among fastest growing industry. There are various type of diversity in this industry.

Cultural diversity has positive impact on hospitality industry. This facilitates cultural glory of different country. It is not easy to maintain coordination between employees because they belong to different cultural backgrounds. This can be managed by maintaining proper communication with employees. Managers spread awareness among employees to respect different culture. Employees can be encouraged and motivated to work together as a team. There are various different ways that hospitality industry can adopt manage diversity. Effective management of cultural diversity can give company various advantages. Cultural diversity help in understanding different cultural backgrounds. This motivate employees to create healthy working environment. Diversity play major role in boosting morale of employees. They work hard in to satisfy need of people. Managers train their employees to speak different languages. Being part of hospitality industry it is important to understand different languages.

1.2 Organisation structure in hospitality management

Organisation structure of hotel help in dividing work in different departments. These structure organise different activities which help organisation to work effectively. Hilton hotel is a hospitality company. This is largest private company. This company owns and manage different franchise all round world. Hilton hotel has adopted formal organisation structure. This structure provide flexibility to employees. Departments are formed according to skills of employees. This structure follow proper hierarchy to communicate informations. Top level management delegate work to lower level. Managers provide employees with guidelines that help them in performing work effectively.

Peni Black catering service in UK follow centralizes organisation structure. Superiors are accountable for decision making. Mangers make and implement different plans and strategy Disadvantage of this structure is, it delay decision making process. This structure is very rigid and do not give employees right to participate in decision making process. Managers has great responsibility drafting plans and implementing them. It is very important to train employees for preparing food (Ladkin and Buhalis, 2016). In this structure weakness of mangers and superiors can lead to failure of businesses.

Allon tower amusement park is situated in UK. This park follow decentralised structure. Managers divide work in various departments. Superior supervise work of different departments. They handle day to day activities of businesses. Mangers motivate employees to actively participate in decision making process. Style of decision making is democratic, employees are free to express their opinions. Each department actively perform business activity. It is very important to have coordination between different departments. Decentralization boost morale of bottom employees.

1.3 Hospitality related organization and professional body

Hospitality industry is developing very fast. This industry is divided in various sectors. There are millions of employees working in this organisation. Professional bodies play major role in training employees. They suggest activities that are to be carried out to make organisation successful. Professional bodies support every activity of hospitality industry. They work together with employees to guide and motivate them. British Hospitality association encourage young generation people to achieve target and goals. Hospitality industry provide job opportunity to people of different age. Professional body provide guideline to hospitality industry. They promote tourism and hospitality industry. British Institute of Innkeeper support and give advice to employees whenever required. They solve grievance and problems of people working in organisation. Professional bodies motivate workers to express their feelings and opinions. Institute of hospitality is a charity organisation, which promotes hospitality industry. It provide fund for people those who can not afford to go hospitality school. This will enhance and increase performance level of employees. They organise free training workshop for people. Organisation prefer to heir skilled and efficient employees (Liu and Pennington-Gray, 2015). Organisation and professional bodies are significant for growth of hospitality industry. It provide job opportunities to people. They train and guide employees. Example of professional bodies are as follows.

  • People 1st is professional body that help in enhancing performance of people. They suggest people solutions that help them in increasing performance. This act grants training certificate to hospitality college. People 1st support growth and development of local bodies.
  • British Hospitality Association play major role in implementing plans and strategy. This help in creating job opportunities for people. This charity organisation contribute to export earning of UK.
  • Institute of hospitality it is an educational system that provide knowledge related to hospitality industry. They support people working in organisation.
  • Springboard UK motivate young people to achieve goals. Hospitality industry offer job opportunities to people.


2.1 Staffing Requirement for different hospitality sector

Hospitality industry is growing rapidly and it consist of large part in economy. After recession in UK many people and families have taken up travelling businesses. To perform every functions of hotel, they heir employees. It is important to assign right job to right people. Managers adopt strategic selection technique, which refers to selecting individual on the basis of their skills and potential. It is very important to maintain balance between skills and job. Selection process is planned and calculative. Mangers shot list candidates and select them on basis of their talent (Neirotti, Raguseo and Paolucci, 2016). Selection process is very complicated and expensive process. Effective selection of staff help in increasing profitability of hotel. After selecting people mangers train and guide them. Different department has different work, employees are selected according to demand of situations. HR match people efficiency with job. They lay down process of selection and recruitment.

They provide people with job description, in which they describe department and work they have to perform. Job description is generally given newspaper or any other reputed media. People send their bio data to HR, after that mangers select people according to their skills. They conduct different test like aptitude test, medical health test and stress examination. Managers try to find resourceful person for hotel. Employees has to fulfil all the requirement mentioned in job description. Effective selection deals with selecting right people for right job. There are various strategies adopted by manager in selection process. These strategy play major role in selecting right employee.

2.2 Roles, responsibility and qualification required for hospitality staff

Roles and responsibilities of hospitality staff refer to duties or task they are expected to perform. Role of hotel managers to offer quality services to customers. Some role and responsibility of hospitality staff are listed bellow

responsibility and qualifications of the supervisor

They manage and control different business operation. They select employees on basis of their skill and talent. Supervisor train employees that help them in increasing performance of employees (Radojevic, Stanisic and Stanic, 2015). Good communication skills help in maintaining coordination between different department. supervisor enter organisation with help of degree. From their experience and knowledge, they provide solutions to employees.

responsibility and qualification of hotel managers

Managers analyse business environment and draft plan on basis of report prepared. They implement strategy that help them in increasing sale and profit of organisation. Manager play major role in maintaining standard of hotel. They deliver quality services to their customers. Mangers motivate and influence behaviour of staff members. They are required to have strong interpersonal skills that will help in making communication process more effective. They must have administrative quality in order to control and manage work of employees (Tresidder, 2015).

Responsibility and qualification of apprentice

Position of apprenticeship differ from job to job. Intern must follow all instruction given by superiors. They must learn and follow all instructions of employer. It is very important to have interest in the chosen field. Apprentice assure safety and security of co-workers. Required age of apprentice should be 16 or more. They should assist daily operation of business. Hotel organise training programs for skill development, they must attend those training programs. Apprentice must have certificate (Sipe and Testa, 2018). They must have strong communication and interpersonal skills. Cross training in different debarment help in growth and development of hotel. It help apprentice to gain knowledge of different field.

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This project conclude that hospitality industry consist of major part in economy. This provide job opportunity to various people living in remote areas. Main motive of this industry to satisfy need and desire of customers. Hospitality industry provide pleasant experience to their customers (Van Niekerk, 2017). They design various tour package according to customers requirement. Hospitality management follow different type of organisation structure like functional, centralisation, decentralisation, etc. there are different professional bodies that provide guideline to hospitality industry. They suggest them activity that they should perform. Hospitality industry is very vast in order to manage all activity the employ people. This sector create job opportunities for people of every age group.

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