OFFERS Buy 4 assignments and get 1 absolutely FREE!
Search
25% off
+
FREETurnitin
report

Prices from

£7.41

£5.56
Safe & Trusted

Introduction

Human resource management is the function wherein organization and employees takes the action as per the policies and practices. In this report, line manager takes the responsibility for managing the work based activities at the work place and maintains the smooth flow of operation. Manager identify the needs of the employees training accordingly they provides to them which helps to enhancing their performance and improving the knowledge and skills is required of the company. Under this report, there are various aspects of the human resource management will be studied in the context Hilton hotel. The present report covers, there are different models of the flexibility which is used by the manager of the organization for maintaining the work environment and their relationship with the workers. Company uses the Guest model which helps to achieving the goals and objectives of the business(Wilton, N., 2010). In addition to this, organization treat the employees are equally which helps to increasing the motivation towards the work. Company uses the different approach for managing the equal opportunity and managing diversity which helps to maintaining the work and get the equal opportunities to their employees. Various methods of the performance management which is used by the manager for maintaining the employees presentation at then work place. In this way, organization follows the rules and regulation is related to the workers health and safety which helps to maintaining the work quality of the employees(Chang, and et.al., 2013).

Task 1

1.1

The Guest model is composed by the David Guest which is related to the human resource management (Wilton, 2010). In this way, there are 6 dimension includes in this model which helps to attaining the goals and objectives of the company(Wright andMahan, 2011). It includes the HRM practices, outcomes , strategy, behaviour, performance , financial outcomes which is used by the manager of the Hilton hotel and these dimensions are explained below:

Human resource management practices- Management of the company follows various practices which is related to the HRM. In this context, manager fulfils the vacant post in the organisation which requires to conduct the recruitment and selection process. They appoints the new employees as per their qualification and knowledge which is required vacant post. It helps manager to easily manage their work and meet the demand of the clients. Apart from this, manager provides the training and development to their employees which helps to enhancing their performance and improving the knowledge and skills. It affects performance of the organization because skilled human resource gives the best result to their clients which creates the satisfaction of them towards the services.

HRM strategy-This dimension helps to the company for developing the strategy and creating the vision and mission of the firm. In this way, manager takes the ideas from the employees which is used in the strategy. It helps human resource to meet the demand of the clients and attain the goals and objectives of the firm as well.

HRM outcomes- Corporation focuses on the outcomes under which manager produces the products and services with the help of available resource at the work place. In this context, manager develops the knowledge and skills of the workforce which helps to attaining the goals and objectives in well manner(Wright andMahan, 2011).

Behaviour outcomes-Hilton hotel focuses on their employees behaviour towards the customers. In this way, manager takes the feedback about the workers behaviour and they get the idea about the employees are able to solve the queries of the consumer and not.

Performance outcomes-Manager provides the training and development to their employees which helps to enhancing the knowledge and they are able to fulfils the goals and objectives.

Financial outcomes- Hilton hotel have strong financial position in the market under which they effectively uses the available resource at the work place(Wilton, N., 2010).

1.2

There are various difference between Storey's definitions of the HRM , personnel management and industrial relation which is uses by the Hilton hotel and Holiday Inn that are explained below:

Human resource management (HRM)- It is term which is used by the company wherein design the job, monitoring the employees performance and provide the training and development. In this context, Hilton hotel follows the human resource management under which manager takes the responsibility for maintaining the work and meet the deadline of the clients. Through the HRM, management maintains the relation with the workforce by providing the rewards to them. It helps employees to increasing the motivation towards the task and they are able to fulfils the demand of the company. Organization focuses on the employees productivity and work quality under which they provides the training and development to their workforces. It helps workers to enhancing the performance as well skills which helps to attaining the goals and o