BTEC HNCD - Blog on Leadership (Questions )

A sum of responses for items 1,2,6,10,15,16- 50

A sum of responses for items 4,5,8,11,14,18- 60

A sum of responses for items 3,7,9,12,13,17 - 61       

Total scores are:-

Authoritarian leadership- 50

Democratic leadership - 60

Laissez faire leadership - 61

I was the project leader. From this, it is concluded that my leadership style was democratic. In this I allowed team members to participate in the decision-making process. I followed this style because it helped me to assign roles to them according to their skills and abilities. Also, I was able to effective decisions by getting the views and

ideas of members. It helped in achieving goals and objectives in effective manner. The leadership style followed allowed each one to participate in the decision-making process. By this, it was easy to make effective decisions. It was very effective as members communicated with each other.

TASK 2

I had team members who belonged to different castes, creeds, religions, etc. so they contained different values and morals. I was working with diverse people working in the company. I think that we effectively communicated with each other. This shows that we were respecting each other values and ethics. I think that my colleagues most of belong to the Christian religion (Al-Ali, Masimo Corp, 2015). They were highly qualified and belonged to high-class families. This enabled me to work with them in a team. Moreover, having a diversified colleagues team helped in creating a positive environment. Each of my colleagues got to know about the ethics and values of other religions and cultures. It is very beneficial for us to interact with colleagues from different backgrounds

For developing team roles tuckman theory was used. This theory divides teams on the basis of their social psychologists. There are four phases in this:-

Forming- It is the first stage in which everybody is engaged in finding their place and why they are here. In this individual roles are unclear. A leader must be ready to answer all questions regarding team purpose, objectives, etc. in which the leader directs.

Storming- In this team members start establishing relationships with others. Leaders should focus on team goals by developing relationships with team members. Each member receives challenges from one another. In this leader coaches.

Norming- in this stage roles and responsibilities are made clear to team members. Decisions are taken within the team. An individual is allowed to make their own small decisions. A systematic process is developed on how work will be done. In this leader facilitates.

Performing - in this team members become aware of what they are doing and why. Focus is developed to achieve goals and objectives. A strong relationship is developed along with the process. Members help each other in completing tasks. In this leader delegates.

Teamwork and efficiency can be affected if there is discrimination among them. If a manager assigns roles on the basis of background then it will affect other people's roles. This will lead to conflicts among them. Each member was given a different role. This lead to the creation of a dynamic group in which all types of roles were performed by people. A dynamic group leads to achieving goals easily. People interacted with each other in a free manner.

TASK 3

Communication Problems and issues may potentially develop in any circumstance or social relationship. I believe that it is easy for an individual to misunderstand or misinterpret one another and these misunderstandings may lead to arguments or tension in personal, platonic, or professional relationships. (Covin and Slevin, 2017). According to the case study, I understand that the manager needs to provide information to his employees and other passengers who will travel on 6 am flights effectively. They are no longer able to carry laptops and other electrical devices such as I-pad. The information will be provided to passengers between 2 am to 6 am in  order to assist them with this reason effectively. There will be some communication issues I believe for managers and employees while assisting passengers and providing them with information regarding laptops. These issues are:-

Attitude and Ego: I analyzed that the main issue will be the attitude and ego of passengers towards employees and managers. The time for providing information regarding carrying laptops and other electrical devices is so short that passengers possibly argue with employees and managers. According to my perspective, employees should assure passengers that their laptops and other electrical accessories will be safe and not damaged (DuBrin, 2015). This will help to assist passengers more effectively and will inform them about certain changes made by the airlines.

Consultancy issues: In my opinion, the most effective communication barrier can be communication. The communication process between employees and passengers can be an issue of collaboration that without any proper reasons, employees are not able to consult passengers about carrying laptops and other electrical devices effectively.

Culture and language issues: I have analyzed that there are many passengers travelling from various countries and nations and their language and culture are also different from each other. As per the case study, I suggest that employees should have knowledge of various languages that will help them to assist passengers effectively. According to my analysis, People from different nations have various cultures and behaviors which can be the main issue for employees and managers to assist them with effective communication. (Fill and Turnbull, 2016).

Lack of information: In my opinion, Employees should know the main reason behind not carrying laptops and other accessories in aircraft. I am able to say that passengers will argue with employees that their boarding passes and other information are on their laptops and mobile phones. This will be a major problem for managers. I suggest that, In order to assist passengers more effectively, they should know the reasons behind such policies and also information which can be explained to passengers. They should assure passengers that their luggage will remain safe in the aircraft. (Heifetz and Linsky, 2017).

Channels of communication- communication can be done via different channels such as:-

Meeting - I will organize a meeting for all the employees to make changes made in policies that can be informed to them.

E-mail- As I know technology is taking place everywhere and an E-mail can be sent to all employees regarding changes in policies. It is the best and most effective way of communication.

Phone- I believe that calls can be made to 2-3 employees and instructions should be given to them to tell to inform other colleagues.

TASK 4

In this module, I believe the main information and learnings that have found include what have I acquired through the role of perception in communication and different modes of communication. In my opinion, it can be said that communication is everywhere and also necessary for all organizations in order to understand various things regarding activities. The process of communication includes the message, the receiver, the channel, and the sender (Katz, Lazarsfeld, and Roper, 2017). As per the case study, I have analyzed the importance of Communication which is crucial for an individual in terms of cultural, social, personal, and psychological understandings. There are certain factors I have evaluated in this case study that affect an individual in various terms such as personality, intelligence, past experience, and motivation. I determined that communication is oral, written, verbal, and non-verbal including mass communication. Formal and informal communication is made in organizations in order to provide information effectively. There are some communication barriers I have evaluated in this case study that affect the process of understanding different things such as various cultures, languages, physical and perceptions. Communication skills are important for managers in order to provide effective information to their employees so that they can assist their work and other people effectively and efficiently. There are Some factors I believe such as costs, type of message, technology, etc. should be taken into account by managers while communicating with any passenger. (Nagatsuma, Ducournau and Renaud, 2016). I believe this will help to make the communication process more effective and efficient which will lead to effective management for the airlines regarding policy distribution effectively.

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REFERENCES:

• Al-Ali, A., Masimo Corp, 2015. Physiological measurement communications adapter. U.S. Patent 9113831.
• Andrews, J.C. and Shimp, T.A., 2017. Advertising, promotion, and other aspects of integrated marketing communications. Nelson Education.
• Bolman, L.G. and Deal, T.E., 2017. Reframing organizations: Artistry, choice, and leadership. John Wiley & Sons.
• Claxton, G., Owen, D. and Sadler-Smith, E., 2015. Hubris in leadership: A peril of unbridled intuition?. Leadership 11(1) pp.57-78.
• Covin, J.G. and Slevin, D.P., 2017. The entrepreneurial imperatives of strategic leadership. Strategic entrepreneurship: Creating a new mindset, pp.307-327.
• DuBrin, A.J., 2015. Leadership: Research findings, practice, and skills. Nelson Education.
• Fill, C. and Turnbull, S.L., 2016. Marketing communications: brands, experiences, and participation. Pearson.
• Heifetz, R. and Linsky, M., 2017. Leadership on the Line, With a New Preface: Staying Alive Through the Dangers of Change. Harvard Business Press.
• Katz, E., Lazarsfeld, P.F. and Roper, E., 2017. Personal influence: The part played by people in the flow of mass communications. Routledge.
• Nagatsuma, T., Ducournau, G. and Renaud, C.C., 2016. Advances in terahertz communications accelerated by photonics. Nature Photonics 10(6) p.371.

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