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Recruitment and selection is an important part of the organization where in manager gives right opportunity to right person for the particular job. In order to work with different people, it is essential for the manager to develop varied skills and abilities and most of the important attributes are discussed in the present research study. The subsequent research has been made on The Purple Mail Company which is one of the largest courier firms in UK (Bose, 2002). However, currently the company is having problems related to leadership and administration aspects; thus to resolve such issues, researcher has discussed several solutions as well. Further, discussion has also been made regarding difference between leadership and management aspects and along with that, researcher has stated the effectiveness of team work in achieving organizational aims and objectives. Lastly, researcher has discussed impacts of different leadership styles on team work of PM Company.
In order to select and recruit new talent, it is vital for the manager of PM Company to emphasize on adequate recruitment process where in qualifications and eligibility should be considered at the top priority (Lobel, 1997). Leadership, administrative and management related problems have been arising at PM Company; therefore while recruiting new people, managers of PM Company should consider legal and regulatory aspects into account. Employee attrition ratio has been increasing in the company; therefore the managers should emphasize more on employee retention. In the recruitment process, chief emphasis should be given towards those employees who wants to stay in the business entity for longer time span (Hayes, 2002).
Since, recruitment process of the company is considered as poor; therefore eligibility and experience level of candidates should be considered the most. Thus, the managers of PM Company will needs to develop a formal procedure for recruitment where in several questions related to the job profiles should be asked from the candidates (Stirling and Fitzgerald, 2001). Moreover, importance should be given to capabilities, skills and potential of employees so that they can contribute in organizational growth and productivity (Kimmel, 1994). Only relevant questions should be asked from the candidates during the interview session so that to make the session highly relevant.
It is essential for PM Company to consider ethical and legal consideration while recruiting people and the main focus should be given towards fair and justified selection. In terms of legal aspects, PM Company has to consider these aspects while selecting new candidates:
In terms of my contribution in the selection process, I made sure that I am giving preference to candidate's skills and eligibility aspects so that to select only skilled people. I have emphasized on adequate recruitment where in I communicated directly with the candidates so that I can analyze all their skills and attributes. At the same time, I focused on legal procedure and I gave equal chance to all the candidates. This improved their motivation level and at the same time, they have also recommended the profile to other candidates (Wyk and Erasmus, 2003). Moreover, as per my job roles and responsibilities, I have participated equally in interview session where in I have asked questions related to strengths of the candidates and reasons behind their interest in joining the organization. I scrutinized all the applications and according to that I made decision related to selection of the candidate (Amour and et.al, 2003). Further, I also made sure that all the candidates that are selected are skilled and experience and have adequate knowledge regarding the work processes. Hence, these are the major roles that I have performed while managing recruitment and selection process.
In order to become an efficient leader, it is vital for the candidate to develop several skills and abilities. Here, chief emphasis should be given towards leading and managing power because that comes under the major responsibilities of a leader (Serafin, 2011). In the below mentioned section, several skills and abilities are discussed that are vital for the leader to acquire.
Leadership and management both are regarded as the chief aspects of the business entity and both the terms are also useful for PM Company because through this, they manage diversified people of the organization. Leadership is the part of management in which management of PM Company selects talented employee as a leader who is entitled to manage the entire team. Leadership means the ability of an individual to influence, motivate and enable others to contribute in organizational success and growth through involving all the respective team members (Latham, 2007).
On the other hand, management means to control and manage all the processes as per the specified organizational standards. Considering the views of diverse authors, management is the process of directing and controlling a group of one or more people and it also includes coordinating and harmonizing the employees towards organizational work processes so that they can contribute in acquiring aims and objectives (Lobel, 1997). The concept of leadership is typically people oriented as in such approach, leader chiefly focuses on individual employee interest; contrary to this, the concept of management is task oriented in which the management directs employees to work as per the specified directions.
There are many ways through which leaders and managers of PM Company can encourage and motivate the staff members; however the major sources can be categorized into monetary and non monetary sources. In the below mentioned section, several methods are discussed through which the manager and leader of PM Company can encourage the staff members:
Leader has to work prominently as per the directions of the organization and he is also required to delegate duties specifically to the employees so that all can contribute in acquiring organizational aims and objectives. It is essential for the leader as well as for the followers to conduct all the roles and responsibilities as per the given directions. There should be direct coordination among the leader and all the followers so that they can create better opportunities for growth and success. When people work in a team, they face numerous issues due to difference in opinion and sometimes it creates issues in the organization. This also generates situations of conflicts; thus to manage the work more appropriately, it is vital for the team to communicate things in suitable manner (Wright and et.al, 2013). In order to reach towards organizational goals, it is vital for the manager and leader to manage all the issues and conflicts in legal and appropriate way so that organizational productivity can be encouraged. Hence, to deal with conflicts and organizational issues, leader must emphasize on specific procedure since through that only, he would be able to take proper decisions for the business entity (Brezina, 2008).
Team work is also considered as effective for PM Company because through that, complexities and problems can be shared and through that, organizational work processes can be completed in limited time period. Teams are effective at PM Company because through that, people share their roles and responsibilities and it also aids them to contribute more in organizational growth perspectives. Further, with the help of team work, employees of PM Company can share the locations and according to that, they can deliver couriers to the respective customers (Amour and et.al, 2003). Thus, team work is more efficient as compared to individual work Nonetheless, the effectiveness of team work can be identified by observing how much the teams are able to motivate other employees towards better productivity. With the help of proper team, work load can be managed; however for leader, it is essential to give equal importance to all the team mates (Amabile, 2003).
Team work efficiency increases through regular team meetings where in team members discuss several things regarding development of each team member. This is also suitable for developing interaction among team players. Team meetings also assists people in identifying the areas of improvements. Strengths and weaknesses of team can also be found out from team meetings. Progress reports should also be developed where in performance of team members should be evaluated regularly. Such reports are useful in ascertaining capability of team and team members. This will assist in facilitating improvements and modifications. Feedback collection from the team members assists in enhancing productivity of team members and through this, conflicts among the team can also be identified.
In order to monitor and access the performance of the organization, it is essential for PM Company to set several standards and parameters so that accordingly, evaluation can be made. Further, employee capability needs to be measured so that their ability in contributing in organizational aims and objectives can be analyzed. The perfection level of employees can be measured through measuring and comparing their actual performance with the expected performance. Monitoring process can be conducted by the managers of PM Company in which they have to closely observe each and everything (Hayes, 2002). Moreover, in order to identify the areas of improvements actual and defined standards can be compared with each other. Currently, PM Company observes those employees who frequently attends multiple training session and who also gives positive response towards company's diverse work processes (Kimmel, 1994).
In addition to it, there are several other factors that need to be taken into account such as:
Training is considered as the most important aspect for employee development and growth and through this, employees can be rewarded for better performance (Bose, 2002). It has been observed that PM Company accesses the performance of employees and on that basis, they organize diverse training sessions so that employee learning level can be developed. On the job and off the job are the two most essential categories through which training can be delivered to the employees. Each and every employee at PM Company needs must have to attend training sessions so that they can acquire knowledge regarding diverse aspects about management of work processes (Pors and Johannsen. 2002). This is one such aspect through which employees can be rewarded and through which employees can be appreciated for their job roles.
From the above study, it is evaluated that communication is required at each level as it maintains proper flow of information. Thus, when people work in a team, they get more opportunities to improve the existing communication procedures. With the help of effective communication, employees can achieve effective coordination. Considering leadership aspects, it has been evaluated that leader must have knowledge of all the things so that all the work can be done as soon as possible. Leader must have proper command to language so that he can communicate in the best possible manner.
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