Role of Operation Management In a Firm

Organization Selected : Airdri

Learning outcomes

LO1 What distinguishes a function of manager with role of leader

LO2 You are required to apply the function of manager and role of leader in the given reference

First Section

Scenario and Activity-

Consider that you are being recruited to the company of your choice as an operation officer trainee and in context to this the CEO of company has asked you about how the managers and leaders will impact the ever-growing company.

You are required to provide a report that will include-

  • Introduction of organisation and what managements structure it follows
  • Define what is manager and what is leader and along with this also provide the brief regarding the roles played by them. Also differentiate both
  • provide an overview about the reaction of manager and leader to different organisational situations by identifying the strength and weakness in environment in which operations are conducted
  • Apply chaos theory and management objectives that supports the growth and sustainable performance of organisation by including situational leadership, system leadership and contingency
  • Provide conclusion by analysing how managers and leaders impact the organisation and suggest some measures to improve the chosen theories and approaches to leadership.

Learning outcomes

LO3 How the role of managers and leaders can be appreciated that is played by them in operational function of organisation

LO4 What relationship exist between management and leadership in contemporary business environment.


Scenario and Activity-

Being a trainee and operations officer, you have been asked by the CEO to provide a feedback on the best approaches and practices in context to operations management. Therefore, you are required to prepare a report that will include analysis of external factors that affects operations management and the decision made by them.

The report will cover following aspects-

  • Introduction including the organisation operations
  • In depth examination of operational management functions and the leadership roles
  • Apply key operational approaches and its importance to operations management and what value it provides for the achievement objectives
  • What factors influence operational management of chosen organisation
  • provide an overview about how the external environmental factors affect the decision making of leaders and managers
  • React to the way in which operational efficiencies can be enhanced in order to achieve the business objectives by using appropriate approaches
  • Conclude and recommend the improvements that is to be made in context to chosen organisation and provide a critical analysis of application of operations management.




LO1 Distinguish between the manager function and leadership role


D1 Do a critical analysis of theories and approaches used in context to leadership.

P1 What is the meaning of leader and manager and provide a comparative view of their roles

M1 by the help of certain theories and approaches, you are required to differentiate between role of leader and function of manager

LO2 in context to chosen organisation, apply the manager function and role of leader

P2 identify the role of leader and function of manager in different situation by using appropriate examples

P3 Use the approach like situational leadership, system leadership and contingency in context to operations management

M2 Provide an internal analysis of organisation by examining strength and weakness in context to situation that exist in business environment

LO3 Appreciate the roles played by leaders and managers in the operations function of organisation


D2 Do a critical analysis of applying operations management ad factors on wider business environment.

P4 What are the key approaches to operations of management and roles of leader and manager

P5 What importance and value does operations management provide in achieving business objectives

M3 Elaborate the ways in which leaders and managers can enhance the efficiencies of operational management in context to achievement of objectives

LO4 Provide the relationship between leadership and management in reference to contemporary business environment

P6 Analyse the factors that impact the operation and decision making through leaders and managers

M4 Showcase the effect of factors on business environment and wider community.

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