Importance of Hrm and Its Dependence on Other Factors


  • Unit No: 9
  • Level: Undergraduate/College
  • Pages: 11 / Words 2819
  • Paper Type: Assignment
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Organization Selected : Britannia Hotels


Management of human resources (HRM) is a vital aspect of service industry. It is the skills and the employee's performance that marks service quality provided by the organisation to its guests. This assignment will help to understand HRM and its relation to employment laws, recruitment or selection process and training or development. The assignment will consider the case study of Britannia Hotels for studying the importance of HRM and its dependence on other factors for developing organizational performance. Britannia Hotels was founded in 1976 by Alex Langsam and is headquartered in Hale, UK (, 2018). The group has 53 hotels in the UK and employed 12000 staffs. Therefore this assignment is aimed at analyzing the different roles of HRM, selection and training process and importance of invoicing creativity in the hospitality industry.

Task 2 (LO3)

3.1 Job description and discussion of person specification in Britannia Hospitals

The organization has several profiles for business operations of the hotel. The following tables provide detailed information:


Job Description


Job title




Manages accounts of the hotel and prepares financial reports of hotel accounting.

Front Office

Office Assistant

Manage operations at the front desk of the hotel and solve queries of customers.

Health and safety


Provides advice on health and manages the operational practices of hotels to ensure safety at hotel environment for staffs and customers


Accommodation Checker

Checks whether there are vacant accommodation and keeps track of the accommodation whether are booked

Accommodation Cleaner

In charge of maintenance of cleanliness of the accommodations and reports in the case, there is a requirement for repairing.

Accommodation manager

Manages all the activities related to maintenance of accommodations and monitors the work of the cleaner and checkers


Chefs (all levels)

Prepares food  and controls kitchen equipment

Food and the beverages

Restaurant staffs and attendants

Serves customers and performs stewarding

Sales and marketing

Sales manager

Manages and keeps track of the sales targets

Marketing manager

Manages marketing information, activities of the organisation

Sales and marketing analyst

Analyses the market trends and identifies KPIs of organisation and provides reports to the sales or marketing managers

Banqueting and conferences

Banqueting and conferences assistant

Prepares, sets up and provide services to event held in the banquets and conference rooms 

Banqueting and conferences manager

Manages budget for banquets and conference events manages the workforce for the same


Personal defendant

Provides legal advice for hotel management and business dealings

Table 1: Job Description

(Source:, 2018)

M2: Evaluating recruitment aims and recruitment process techniques using HRM theories

In usual cases, the recruitment process in Britannia Hotels is aimed at meeting current needs of organization or in case the organization has the objective of redesigning its organisation. As per the views of Garavan et al.(2016), recruitment process needs reference to theories of both recruitments as well as selection as they cannot be observed in isolation. As opined by Connell et al.(2015), the use of several HRM models like that of the Warwick model, Harvard model and model of Tichy and Devanna have created an overall perspective for management of human resources in organisations. Henceforth, according to Dhar (2015), these influences are reflected on the recruitment processes and its relative aim. The aim of recruitment process at Britannia Hotels is realising importance of HRM framework and integration of all HRM practices.

The aim is synergised into various sequential steps in order to fulfil its motives. The steps are as follows:

  1. Identification its  necessity in terms of vacancy of a particular job role
  2. Updating job profiles and their description
  3. Determining areas of key performance
  4. Adhering recruitment policies
  5. Considering recruitment sources
  6. Choice of appropriate methods of recruitment
  7. Developing recruitment strategies
  8. Placing advertisement using a suitable communication medium
  9. Allocate sufficient time to receive responses
  10. Screening
  11. Evaluation and control

The theory that is utilised for evaluating recruitment process is that of Espoused theory. This theory which includes organizational learning, learning behaviour of people and the troubles associated with it. The Espoused theory was formulated by Argyris and Schon which was used to questions the actions of organisations and relate to the theory in use (Sdrolias et al. 2017). According to this theory, behaviour of people is termed as mental models of which people are always unaware of. When the organizational theory is adopted and practices then the behavioural effects that are observed is the espoused theory. The espoused theory determines whether the desired outcomes are observed. This finally helps to understand the importance of the present organisational practices and whether it requires modifications. Similarly in case if recruitment process of Britannia Hotels can be evaluated by using espoused theory. The espoused theory shows an approach which directs that outcomes need to be assessed to determine the effectiveness of the applied recruitment process. In this case, determining performance of the organisation and identifying the KPIs will help to understand whether recruitment of new employees has helped to garner the required benefits.

3.2 Comparing selection process

The service industry is comprised of several industries which may be the food, travel and tourism and industry, hotel industry. The hotel industry takes the lion's share of service sector. As per Kang (2018), the fact that food industry includes manufacturing ahead serving but the hotel industry has a large expanse of business activities. This is because the hotel industry includes accommodations, recreation as well as food services. In that case, the recruitment for the hotels occurs or a larger canvas compared to food industry. On the other hand, according to McGuire et al. (2018), the tourism industry is far bigger than the hotel industry. Hotel industry is a part of the tourism industry and hence the selection process is basically dependent on the potential of the employees and recognition of desired skills. For a particular job, role is sought for in tourism industry. As argued by Kylmäkoski and Lindeman (2015), selection process is rather simple, inexpensive approach and definitely straightforward in the UK. References work a lot and therefore discrimination and biases are rampant in selection process of tourism industry. On the other hand, as per Neupane (2015), in hotel industry, the right attitude and required professional skills are important for selection process. However, in most of the cases chefs use consulting agencies to get an assured way to get selected in an organisation.

D2: Interdependence of selection process in sub sectors of hospitality industry

The different sub-sectors of the hospitality industry include lodging and accommodation, food and beverages and tourism.

Lodging and accommodation

This industry includes all forms of hotels and resorts that provide facility of accommodation. As per Nithya et al. (2018), accommodation is a broader sector that involves services of lodging and food. Usually, hotels provide scope for breakfast but food and beverages are also available in the coffee shops present in the hotel thus this sector is generally dependent on the foodservice industry in order to provide them with food and beverages when required by customers.

Food service

The food service industry is a composite of taking away or home services of food, accommodation, outdoor catering, transport services. These restaurants are heavily dependent on the inbound tourist as well.

Travel and tourism

As per Peters et al. (2014), it is often said that tourism in synonymous to hospitality as tourism shares major part of the hospitality industry. This means that it consists of several factors that collectively answer to needs of tourists that are served holistically. The tourism industry includes the accommodation as well as food service

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