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Human resource management consider with different activities such as compensation, performance management, organisation developments, safety, etc. All these activities consider by HRM so that it plays vital role to manage people and attain more profits as well. In this context, workplace and cultural activities develop to attain more creativity in the business environment (Boon, Den Hartog and Pijnenburg, 2014). Present study is based on Hilton Hotel Stratford which is a 4 star hotel of UK. They provide different kinds of products and services such as accommodation, food, etc. These activities help to attain the desired results to make innovative functions in business. In order to gain insight information of the present report, it covers roles and purpose of human resource management in the chosen business. Furthermore, it stated about current state of employment relations in the hotel industry. Moreover, it analyses job description and person specification in the selected industry. At last, it discusses about training and development in which activities consider to make effective operations in selected service industry.
To promote the activities of human resource management, there are several roles and purposes explained to attain desired results. In this consideration, HRM implemented with hire, train and develop staff with important discipline. Furthermore, team of HRM suggests that they need to focus on managing people and resources as well. Therefore, effectiveness will be gain at workplace. It includes different strategies to isolated business functions (Clark, Van Noordwijk and McNie, 2016). Effective training and development program assists to accomplish the promotion at workplace to reach towards full potential. In Hilton Hotel, following roles are determined to make successful results:
In addition to this, there are certain purposes followed by the chosen enterprise that assists to attain more systematic work performance at workplace. They are as follows:
Hospitality industry is developing day by day so that it is important to develop systematic results in it with implement human resource plan. This is because, as per the demand management need to supply their consideration. It will help to focus on the innovative functions and operations which attain to make creativity at workplace. Hilton Hotel well known about the current market and demand. Therefore, they can implement successful results through consider different activities in it. Furthermore, HR of the chosen business responsible to forecast and identify demand of the business (Cao and Hamori, 2016). Hence, they increase their supply when demand increasing. Due to increasing demand, growth of the enterprise also develop successfully to operate desired results in the business. It will help to take human resource plan with hire new employees at workplace.
In addition to this, hiring new employees consider one of the best strategy that helps to meet with the demand and supply. When in the company demand increasing, they need to more supply. For instance, Hilton hotel can enter in different nations when they want to considered new operations in the business. In addition to this, they require new team of staff and employees with proper skills and knowledge in the industry. Planning of recruitment program consider to hire new employees as per job description and profile as well (Boon, Den Hartog and Pijnenburg, 2014). It assists to the Hilton hotel to grow their business without any issue and problem. Supply of the human resource assists to meet with desire results and outcomes at workplace that assists to accomplish goals and objectives. It is the best way to attain organisational goals.
Employment relations refers to the understanding among the employees and various levels of management within an organisation or company. In order to govern the environment of workplace and develop a health as well as effective communication between top and lower levels of management Unionisation process plays an important role. Unionisation is a process that assist to organise employees within a hotel along with this it acts as an intermediary between the company's management and its employees. There are various laws developed and implemented for the well-being of employees in a hotel or any other organisation(Brewster and et.al, 2016). The main agenda of developing employment laws is to ensure employees benefits and rights are being considered at their workplace. In an unionisation, leader of the union is selected through voting and is been given various kinds of roles or responsibilities. Effective employment laws are certain guidelines that describes different activities in a hotel, the laws also determine how the human resources policies will be developed in the hotel industry. Employees union helps and support in collective bargaining for the workers working within a hotel and it also focuses on negotiating for a better working environment in order to protect rights of their employees. The employees laws within UK ensure that the laws are protecting rights of the employees working in an organisation. The human resource management also plays a vital role in designing various policies and benefits for employees working in an organisation or company. Good employee relation in a hotel helps in offering effective services to the customers as the employees work with dedication and loyalty. It is very important for each and every organisation to develop a strong relationship and trust between lower and top level management. Employees are the main element in a business or organisation within any industry. The hotel industry depends upon hospitality, how the staff treats its customers. Without an effective and dedicated staff or employees it is not possible to deliver good and satisfying services to the customer. Therefore, employee relation helps in creating a working environment which is effective, productive and profitable for hotel organisations. Furthermore, hotel companies should make sure that their employee retention level is good, experienced staff can deliver more efficient services as compared to freshers. And in order to develop a good rate of employee retention it is very essential for the organisations to build a strong and good employee relation with among the employee or various levels of management. Employees union assist in corporate negotiation for the individuals employed inside a hotel and it also focusing on negotiating for a amended working environment in order to protect rights of their employees.
The employees in an association such as hotel industry would get equivalent rights as indicated by the representative enactment of the nation. The representative ought to be given the composed contract to catch up the rights as indicated by the enactment so the worker would feel safe solace to work in the association. Hilton hotel follow up every one of the representatives' enactment and influence a specific contract for not conflicting with the enactment as far as segregation because of position, to shading, culture and the inabilities of the employees(Chelladurai and et.al, 2017).
The Employee legislation demonstration effect HRM:
From the enactment refinement, the connection between the representative and HRM will be ad libbed.
Job description include job title, job location, job summary, reporting to, working conditions, job duties, machines to be used and hazards. Example of job title such as :
Job summary :
Person specification includes qualification, experience, training, skills, responsibilities, emotional characteristics and sensory demands such as :
Responsibilities of HR manager :
Qualifications and skills of HR manager:
Job duties includes typically three factors such as verb, object and purpose.
Job description's content such as :
Selection techniques of human resources are vary depends on the company's staff and resources. There are different methods of selection process such as :
telephone interviews : it is the technique of selecting human resource. This technique saves the money and this is cost effective techniques for small size business. In this method, the recruiter select those candidates whose skills and abilities can met to the requirements of an organisation.
Face to face interviews : it takes time in selecting the human resources for a particular job. It has done in many rounds. In this type of method, recruier select the candidates who are appropriate for a job. Recruiters helps to the HR manager. Some times HR manager plays a role of recruiter. He himself select and recruit the candidates according to their skills and abilities. This is a best technique to recruit the candidates because there are no chances of selecting wrong person for a right job. It is effective to identify the best communication skills of a person. Face to face interview is a long process but it is good technique for small size industries.
Preliminary screening : There are mostly five steps in preliminary screening. Assessment of application and CV than Lining candidates in order and choosing suitable applier are the basic nature of preliminary screening. It also Saves time and money in future application process as well as there are a huge Chance to select qualified applicants.
From the above report it can be concluded that human resource management is very important in every organisation. Job description and person specification is the most important part for HRM process. There are different methods of selection process in an organisation. There are various laws which affect the structure of human resource management.
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