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Hospitality is considered to be as a fastest growing sectors which is also contributing a lot towards economic development of nation. There are several services provided by hospitality sector such as accommodation, transportation, food etc. Companies operating in tourism industry workers together in order to provide customer with suitable facilities as well as services. As compared to other industries, tourism sector is considered to be very much successful. Role of companies operation in tourism sector is to help an industry in fostering growth and achieving desired outcome. Hospitality is defined as the way in which the service provider takes care of their customers. Hospitality is one of the most essential factor which differentiates between the different service suppliers. There are very factors which influence the customers such as quality of product or services , previous experience with company etc. It is required by an organisation to consider all these factors when developing the plan fore delivering services to customers.
The purpose of the report is to identify the interrelationship hospitality and wider tourism business. It also has focus on developing the understanding about effect of integration within hospitality industry.
There is direct as well as strong relationship between hospitality and tourism industry. Customers are the most vital part of hospitality and tourism sector as both surround the customers. Hospitality sector makes a very important part of tourism industry. Function of hospitality industry is to provide several services to visitors or tourists such as food , accommodation, transportation. Tourism is considered to be as an activity by the tourists where they engage in travelling to destinations where traveller want to experience recreational and leisure activities as well as most of the time avails of accommodation, food and beverage. The hospitality industry is the supplier of the services for tourism. Role of hospitality sector is to provide a safe as well as enjoyable environment for tourist. Tourism industry has also played a significant role in growth of hospitality sector. Function of hospitality industry is to conduct several activities such as event planning, theme parks, transportation, and much more within the tourism sector. In additional to this the several additional facilities such as entertainment like Pub , bar etc. has supported tourism sector in attracting more number of visitors. It has also provided companies operating in tourism sector like Pk f hotel an opportunity to increase sales as well as profitability. The various services are also offered by tour and travel organisation such as reasonable tour packages which is designed specially to target travellers those who travel with low budget. For an instance, if the group of people wants to travel at different geographical areas. For availing the services travellers will contact the particular tours and travel organisation of UK , a company will serve visitors with the best package with all proper facilities such as of accommodation, food, and all quality services. The various facilities such as accommodation and food is provided with the assistance of hotels. As without the support of hospitality sector, tour and travel companies will not be able to provide additional facilities to customers. The tourism sector has tie up with hospitality sector in order to provide visitors with suitable services. Role of hospitality sector is to provide continuous supply of product or services. Overall it can be stated that tourism industry is made up of small sectors from hospitality industry. Hotel as well as transportation companies which comes under hospitality sector act as supplier for tourism sector. Function of hospitality sector as a part of tourism industry is to make the customer feel comfortable and provide visitors with good experience while their stay at particular destinations. It is the responsibility of hospitality sector is to provide safe environment and healthy food to travellers. There is also a direct relationship between tourism and hospitality sectors in terms of economic growth , development of business etc. Function of the hotels or other companies in a hospitality sector is to promote the goods as well as services provided by tour and travel organisation. This activity is conducted by firm in hospitality sector in order to increase the demand for services. Accommodation is considered to be as a primal component in package holidays. Tourists may opt for budget packages which include basic 1 to 3 star accommodation, whilst others might select higher priced packages offering 4 to 5 star accommodation. When selecting luxurious accommodation, guests may spend a good proportion of their time at the hotel or resort to make full use of the amenities which are being offered. All these facilities are provided the hospitality sector in order to inspire people to make frequent visit and motivates tourist to stay for long time at particular destinations.
In context of Hotel Pk F which is acting as a tourism & leisure
consulting. The objective of business unit is to provide good advice to tour and travel companies in terms of improving the quality of services. It has allowed also firm to except travelling facilities to provide extra services to customers. The support from hotel , tour and travel company has able to increase its sales and profitability. In addition to this, PKF hotel expert has planned to firm partnership with tour operators organisations. As this strategy will also help hotel in improving their financial performance and expanding the business. PKF hotel provides catering facilities to the clients by taking contracts and provide quality food to the visitors. Business Entity has form the partnership with travel companies with the purpose of increase customer base. This partnership between hospitality and tourism has allowed both the sector to provide high level of satisfaction to visitors. It has allowed organisation to influence travellers to make frequent visits by providing them quality services at reasonable price. Resources which are required for delivering services are provided by the hospitality industry to tourism sector. Hospitality industry also supports travel companies in smooth running of their business.
The concept of integration has been continued since a long time. Integration is each and every industry including hospitality sector. This strategy is adopted by companies for reaching to the economies of scale. Integration also assist business entity in reducing the cost of production. There are several types of integration such as vertical as well as horizontal integration. Vertical integration takes place when business entities purchase another organisation in chain of distribution (Davidson, McPhail and Barry, 2011)
Vertical integration :The vertical integrations' strategy has been adopted by PKF hotel for minimising the operating cost and increasing the profitability. For instance, PKF hotel have complete control over the distribution chain. Business entity placed economies of scale at the top priority. Management team in an enterprise have focus on providing the training top its workers and making investment on their development of staff members.
Horizontal integration: In this strategy two different industries come together to form a new big companies. This strategy is adopted by an organisation for gaining the several benefits including economies of scale. In context of PKF hotel , firm has form the partnership with tour and tour organisation with the intention to increase customer base.
Implication of integration in hospitality sector
In present scenario, there are many companies which has failed to sustain their business in hospitality industry due to increase in intensity of competition as well as dynamic business environment. But the unique quality of hospitality sector is that in this industry all the organisation supports each other in terms of growth and maintaining the suitability. In case of the small organisations which fails to sustain such companies are been acquired by giants organisations. There has been man\y mergers have taken place in hospitality industry. For instance, Starwood Hotels & Resorts by Marriot
International, valued at 12,2 billion US$, is the largest transaction of its kind in the hotel
industry since 2007 when private equity firm Blackstone acquired Hilton for 26 Billion US$.
In 2015, France’s Accor Hotels bought the Toronto-based parent company of the luxury
Fairmont, Raffles and Swiss hotel brands for $2.7 billion; Intercontinental Hotels Group
acquired Kimpton Hotels and Restaurants for $430 million; Marriott acquired Delta Hotels
& Resorts for $135 million. These mergers have been taken place in hotel industry for supporting the small organisations in maintaining the suitability and assist such firm in development (Chathoth and Olsen, 2007)
The purpose of integration is to support fulfil the demand of wide range of customers and provide them with high level of satisfaction. Integration concept has been evolved and accepted by many of the companies in hospitality industry considering the in demand of products as well as services. Integration strategy has helped the PKF hotel and many other organisation in hospitality industry in delivering the quick and quality services to customers. Integration has great importance in hospitality industry. Effective is needed for delivering best services to customers. PKF hotel and other companies has merged with enterprises in tourism sector with the purpose of providing high level of satisfaction to visitors. Hotel chain such as PKF has utilised the integration strategy in which firm has planned to outsource booking facility to some outside agency to make customer base increased. By adopting this strategy business entity has able to fulfil the queries of customer in systematic manner. Integration strategy has provided company a chance to increase their working efficiency, expand their business operations. It has allowed firm to provide additional facilities or services to customers. Integration strategy also supports an organisation is resolving several business related issues. Vertical integration assists in managing the business in systematic manner. Tourism companies provide several facilities to customers by entering into a contract with PKF hotel which has enabled business entity to deliver quality food to its clients. Integration strategy utilised by a company has provided firm a chance to deliver services at reasonable price. It has also allowed an organisation to access the resources which are required for providing normal or basis facilities to visors (Campos-Soria, Marchante-Mera and Ropero-García, 2011) For instance, France’s Accor Hotels bought the Toronto-based parent company of the luxury
Fairmont which has enabled business entity to provide luxury facilities to clients. Integration also assist tourism as well as hospitality sector to work together by sharing their customers and resources. PKF hotel manages their business resources through horizontal as well as vertical integration. The implication can be analysed in hospitality sector as it assist an organisation in bringing improvement in businesses and satisfying the needs as well as demands of customers (Espino-Rodríguez and Taylor, 2006)
Integration supports business entities in increasing their core competencies and also competitive strength. It allows firm to gain competitive advantage in the market. Integration strategy has helped business entity in ensuring the effective as well as efficient utilisation of resources.
PKF hotel is a well known market leader in the field of hotel, tourism . This is the first company who offering specialised consulting services for the hospitality industry. The main aim of hospitality industry is to build strong and fruitful relationships with the customers. And to promote the services and to promote the sale of goods provide by this organisation . If any company used to integrate that means they want to expand their markets to get global exposure. There are two types of integration horizontal and vertical.
Horizontal integration:- It means company can go through acquisitions and mergers to expand their business horizontally (Baraban and Durocher,2010)
Vertical integration :- Different members of supply chain in vertically are responsible for producing different products.
In the case of PKF hotel has adopted integration for complete diversification of the products and services . Any act of helping or any service of being hospitable can be stated as hospitality. In the travel and tourism industry where hotels provide extra services like booking a cab , flights tickets etc. All comes under hospitality. Using this integration any organization can expand their business. The main aim of hospitality is that tourist must be comfortable and are enjoying their stay (Buhalis and Crotts,2013)
It is important that any services which is provided by company should be same at all places, anything less would be not acceptable and it will be threat for its reputation. If integration has done between two big organizations it will affect to the society and for small organization .
The main importance of integration is to provide competitive advantage. Merging of two companies will help a lot in satisfying and attracting more customers. Monopoly is market where only one seller and many buyer so this integration of two organization or a company can created by providing the best which is not available easily. After doing integration company having more dominant in nature and its reduce the choices of customer (Alonso and O’Neill, 2010)
Integration will also help in diversifying the business in other countries. Globalization has an effect on this country. Tourism is a very revenue generating for any country. So this has been encouraged the company to think worldwide and to expand their business . The most important impact of integration would be the economies of scale can be achieved . This also reduce the operating cost and the profit should be maximised. By following any integration method the cost can be reduced which helps in increasing the profit. Integration will also help in diversifying the business in other countries . PKF hotel is one of the large industry of tours and travels and hospitality . After integration the company should diversified their business globally . PKF hotel main aim is to provide good services to their customer and to earn more profit. In integration company can expand their business globally and earn more reputation and to create more and more customer . So integration has a good effect hospitality business (Litvin,Goldsmith and Pan, 2008)
PKF hotel is planning to enter into the food and beverages business .As it has been analysed by business entity that this field has wide scope of growth and several benefits can be gained. Management team in an enterprise has realised that increasing in level of income by people and economic development has inspired people to live healthy life and spend more on foods and beverage. Top level managers are planning to establish certain standards for improving the quality of food and services. As this strategy will support business entity in providing high level of satisfaction to customers and influencing people to buy products or services. The standards are being set by an enterprise with the purpose of fulfilling the needs as well as requirements of customers seeking for different and unique tastes in food products. In present era, customers in the market are mainly conscious about the quality of good rather than price. Inauguration function will be organised at place near shopping mall .This location has been selected as upper-class people and visitors from different countries come at that place for spending leisure as well as quality time. social media sites and new promotional technique will be used by marketing team in PKF hotel for promoting the products or services as well as generating brand awareness. The marketing manager in an enterprise to reach more customers is simple to apply as restaurant is making use of sponsorship programs and offering discount on goods (Crotts, Mason and Davis, 2009)
Product service concept: The PKF hotel has adopted the concept of provide customer a comfort as well as quality services during their stay in hotel. Purpose an organisation is to provide high level of satisfaction to client and allow customers to have good experience. Business entity is mainly concerned with providing facilities to customers so that their stay could be pleasurable. Management team in an enterprise has planned to make separate department who will responsible for handling the queries of customers. Role of special department is to gain feedback or advice from client. As this will assist business entity in recognising the area of improvement and analysing the way change can be bought in particular field.
Target customers:By analysing the market as well as economic situations , PKF hotel has planned to target people belonging to the high income level group. As by targeting such people business entity will be able to increase its profit margins. Management team in an enterprise has also planned to target youth and also working men and women. As it will be easy for firm to attract these people, as they are working and these people prefers to purchase food from hotels because of lack of time for cooking.
Location: The business will be located at the central are in London and also near shopping mall. This specific location has been selected as it will provide customer an ease in availing the products or services offered by an organisation. As company will be located at the centre of the city, all the resources which are required for smooth functioning of business can be easily accessed from the market.
Funding :management team in PKF hotel has planned to make investment mainly in two fields. These are training to employees and on the infrastructure. As establishing a hotel is very big project , the resources are required to be allocated efficiently as well as effectively.
Licensing:All the permission related to the business operation will be taken by the specific legal authority.
Design of the hotel: interior management company has been hired for decorating the hotel and designing the interior. Ambience of the hotel will be luxurious , management team in an enterprise is planning to give the royal look to hotel. As this will help business entity in attracting more number of customers.
Culture: Managers in hotel also planning to develop atmosphere like a palace. As by creating this type of environment , company will be able to provide welcoming as well as good experience to visitors. Management team in an organisation is also planning to create welcoming as well as approachable atmosphere for employees as well. An enterprise will recruit maximum number of workers so that amenities provided would have special attendants to make sure that all the equipment are functioning properly and also they will help the guests to get friendly with the equipment. Company will also had made investment and has planned to implement special system, which will be used for keeping the track record of guests in the hotel,.This system will help business entity in eliminating the overbooking.
The unique promotional strategy has been used by firm. Marketing plan created by marketing manager in an enterprise consists of all the important elements of marketing mix such as price, product, place , promotion , physical evidence and people. Price of the products as well as services will be set according the standards establish by management team in an organisation.
Stage 3 operations:
Operating model: It is considered to be as the important part of plan. There are the following factors which are required to be consider that are required to be follow in terms of providing suitable services to customers. The company has planned that there will no compromise will be done in context of quality of goods as well as services.
Staffing and recruitment: All the employees in an enterprise would be recruited on the basis of their skills , competencies , knowledge and educational qualification. A special team will be hired by a firm in order to provide training to staff members. Management team in PKF hotel has planned to recruit both full as part-time employees so that guests could be handled easily during the off-seasons and the peak time seasons. Employees with training in respect of all culture. Business entity has conducted the analysis in order to analyse the procedure off human resource management practices and considering the legislation has designed the several policies for employees (Robson and McCartan, 2016)
It has been concluded from the report that there has been direct as well as strong relationship between hospitality and tourism industry. Assignment has also concluded that hospitality industry in United Kingdom is contributing a lot towards economic development of nation. This sector has also provided employment opportunity to people in the country. Project has also explained the relationship between tourism and hospitality sector. Study has successfully demonstrated the way both hospitality and tourism sector is helping each other in creasing customer base , achieving success and fostering growth. It has also been concluded from the assignment that partnership between two industries assist companies in providing high level of satisfaction to customers and also in accomplishing desired business objectives. Integrations strategy has great importance in hospitality as well as tourism industry.
Hospitality Management, Resort Management and Spa Management, Restaurant Management, Travel and Tourism Management, Accounting and Book keeping, Business Economics, Business Finance, Business Management and Operations, Business Marketing
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