Importance of Human Resource Management

This organization is located in the United Kingdom to expanding their business in all over the world. They have specific goals and objectives so that always motivated to their employee for growth and development. This firm has scope and purpose of the organization that would be managed by HRM department. They have different duties to perform in effective ways such as Recruitment and Selection. HRM department is to control the entire operations in proper ways.

TASK 1

a) Purpose and Significance of Human Resource Management

Human Resource Management is managing the whole business process in proper way. They are performing different tasks such as providing training and development programs, recruitment process, selection process so on. This is important for an organization to handle the all-critical situations in effective ways. HRM is the high level of managing policies that are consistently creating an effective relationship with employees in which it gives many services and facilities to their employees.

This department uses different technologies for increasing their productivity and profitabilty in marketplace (Mackenzie and Rahim, 2018). 'Say it with Chocolate' is an organization to manage business planning by Manager because they would handle operations and activities in proper way. 'Say it with Chocolate' has some responsibilities and roles to achieve their objectives. HRM is handle the business logics and it creating an effective strategy in this organization. They are performing different tasks for business development process is such as:

• Customer Services- This organization has provided better customer services to their regular client. Time to time, they are planning a new strategy according to the market conditions. They are mainly focused to deliver better products and services and it can improve the business environment. They are using different technologies to increase their profitability and productivity in marketplace. 'Say it with Chocolate' is providing the best services to client and always try to improve their services in marketplace.
• Conducting improvement and training program- Human Resource Management is conducting different training programs for their employee because they provide an effective training to their employee. They can enhance their skills for growth and development in marketplace. This is very important to increase their capabilities towards business process to move at the top position. The main objective of organization to growing the business all over the world. It plays important role for growth and development.
• Managing the employee performance- The top organization is always try to provide all the services to their employee because it is very important for an organization to identify capabilities of each and every employee. 'Say it with Chocolate' is always improving their services so that employees are only focusing on their targets and goals. HRM is specious part to maintain the business performance (Buettne and Timm, 2018). Human Resource Management is main part of organization that helps to achiving their tasks. This department is planning a new business planning and strategies to expanding their business in global world.
• Selection and Recruitment- Human Resource Management is conducting a hiring program where they recruit those people who have skills and knowledge to solve problems in easy way. This section and recruitment process is helpful to hire an efficient person to maintain business operations efficiently and effectively. This is the main task would be performed by HRM. They can be maintaining the whole business process and functions. The recruitment is a process to establish a connection between current employer and candidates. Selection is a process to hire efficient person that would be suitable for particular post.
• There are some specific roles and responsibilities of Human Resources Officer to maintain the entire business operations and functions effectively and efficiently. 'Say it with chocolate' is a leading organization in which they have efficient HR officer to control business operations in proper ways.
• Recruitment- This is important process which has specific responsibilities towards an organization. They can be planning a new strategy to increase their business. Recruitment is a process to recruit people on the basis of their knowledge and ability. The HR officer will identify perfect candidates for particular post. HR officer are conducting interview in proper way and then taking decision on behalf of their ability and skills. The HR officer is conducting a hiring program to select an efficient candidate.
• Development-The HR officer of 'Say it with chocolate'provides the development session for new employees (Bronzoni, 2018). It is very important for people to enhance their skills. This development process is long termed process which helps to gain knowledge and acquire important skills needed in personal and professional. This development program was conducting by HR officer and it will maintain all the facility in effectively and efficiently.
• Training program-The training and development program is important element t for organization because they provide a proper training to improve their skills and knowledge. 'Say it with Chocolate' gives an effective training to their employees. This training is helpful to improve business performance efficiently.

b) Role and Responsibilities of Human Resource Officer

There are some specific roles and responsibilities of Human Resources Officer to maintain the entire business operations and functions effectively and efficiently. 'Say it with chocolate' is a leading organization in which they have efficient HR officer to control business operations in proper ways.

• Recruitment- This is important process which has specific responsibilities towards an organization. They can be planning a new strategy to increase their business. Recruitment is a process to recruit people on the basis of their knowledge and ability. The HR officer will identify perfect candidates for particular post. HR officer are conducting  interview in proper way and then taking decision on behalf of their ability and skills. The HR officer is conducting a hiring program to select an efficient candidate.
• Development- The HR officer of 'Say it with chocolate' provides the development session for new employees (Bronzoni, 2018). It is very important for people to enhance their skills. This development process is long termed process which helps to gain knowledge and acquire important skills needed in personal and professional. This development program was conducting by HR officer and it will maintain all the facility in effectively and efficiently.
• Training program- The training and development program is important element t for organization because they provide a proper training to improve their skills and knowledge. 'Say it with Chocolate' gives an effective training to their employees. This training is helpful to improve business performance efficiently. 

c) Selection methods of ‘Say it with Chocolate' and their advantages and disadvantages

There are various type of selection process in 'Say it with Chocolate' follows in given below:

Candidates Application Forms and CV- This is the process which is useful for candidates to apply for job. This is important to identify the suitable skill and ability for job vacancy because it is required matching all the detail for particular job profile. All the skill and technical knowledges is mentioned in a paper for job.

Interview- Interview process is important part of organization to hiring the candidates in which they follow different procedure for selecting the employee. There are different type of process such as Personal interview, taking interview on Skype, group discussion and telephony interview. These are the important hiring procedure that can be maintain by HR officer.

Aptitude and ability – this is important selection method to hire the people who has good logical skills as well as aptitude. 'Say it with Chocolate' is also conducting this type of interview because with the help of these techniques, it can be easily identify the specific knowledges and skills of particular person. This is the new method to selecting a people in effectively and efficiently. These question are very time consuming because it is based on logical thinking.

d) Potential improvements that could be made to current selection methods.

The organization is uses different techniques and procedure to selecting a people. This is very important for improving their skills and knowledges of employee. It is essential part for growth and development. Human resource management is maintained all this process in proper manner.

In Application form and CV are old procedure to hire the people that would be helping for growth. At that time, organization is new approaches because they provide an efficient people who has ability to mange the business activities. Technical team is always finding the people who has technical skill and high power thinking to understand the problem or issues and it can be resolve in issues in effective manner (Brewster, 2017). 'Say it with chocolate' is also using this selection procedure to follows some method to fulfil the need of organization.

Personal interview is important because with the help of this process, it can be easily identify the personal information related qualification, family background, technical skill, knowledges etc. the Aptitude and ability is to understand the mind level of candidates and it will identify the logical thinking towards the organization. This is the best method to selecting an intelligent person.

TASK 2

a) Create a person specification for the role played by the Receptionist

Receptionist is handle the business operation and function in effective way. It is a multitasking person to do all the work at same time. They were coordinates with other departments such as Administration, technical team, Human resource and other. They provide the information to candidates who are coming for interview and provide other informations. The objective of Receptionist in 'Say it with chocolate' to handle the all information. They are taking incoming call and forwarding call to other department. This type of work has to be done by Receptionist.

• Multi-tasking – Multitasking is important property in receptionist to maintain the information in effectively and efficiently. They can do many works such as arranging meeting with clients, maintain the website information, taking call and give information related interviews.
• Communication skills– they have an effective communication skills to coordinating with the other person in proper manner. This is important for organization to share the detail in effective way. Communication skill is main part to establish a bridge between the employee and organization.
• Computer Knowledges-computer knowledges is basic part of every people to know about the computer because most of the work has to be done through computer system. Receptionist is store the information to their system because data storage is important to identifying the information of every employee and company (Visitchaich and et.al., 2018). They have to insert the data on computer system so that this knowledge is required for each and every person. Most of the organization is technology to handle the situation through system.
• Efficiency– They have efficiency to maintain their work and completed on time. Receptionist is only person to handle all the information of organization. It will arrange the data in proper manner.

b) Best Platform for placing the advertisement of 'Say it with chocolate' firm

These are the best platform to promoting the job vacancy by Advertisement because it is the best medium to share the information. 'Say it with chocolate' is generating an affective article for candidates in which more people are attracted towards the advertisement. They are using two different type of advertisement discussed in given below:

• Company website- This is the best platform to placing an advertisement through commerce site because it is very effective for people to visiting a more people to their website. This is the best part of organization to promoting their job vacancy in proper ways. 'Say it with chocolate' is very efficient way to handle their article in proper manner because they have an effective website management team to manage all information and provide the correct detail to their visitors.
• Newspaper advertisement-this method is based on traditional way to provide the information through newspaper. This method is basically applicable for local areas in which large public is seen article by newspapers.' Say it with chocolate' is also uses this technique and placing a job related advertisement in effectively and efficiently (Schenk, 2017). They are mostly recruited the nearby people, local areas, local city etc. this advertisement is not so long but it can be explain in briefly. The local organization should be publish article on newspaper. It is the best medium to find the efficient person.

c) Advantages and Disadvantages of methods of advertisement used by 'Say it with chocolate' company

There are some important advantages and disadvantages of Newspaper advertisement and company website in the organization. This is the best way to promoting their article in front of public through this medium.

Newspaper Advertisement:

Company Website-

d) Interview Question for receptionist

There are various question occurred at the time of interview and HR manage would ask different question to the candidates are followings:

Q 1. What will be the role and responsibilities of receptionist?

Q 2. What is basic computer System?

Q 3. How can receptionist manage the business operations?

Q 4. What are the business strategy and planning for development?

Q 5. How receptionist is handle the customers and visitors?

TASK 3

a) Evaluate the benefits of Microsoft offer apprenticeship and Graduate training schemes to both employees and the company

Microsoft is a multi-national company to provide many offers for Graduate student training program and Apprenticeship. This is very helpful for student to start their career with the help of this scheme:

• Apprenticeship program- this is most effective training program launched in 2012 which providing the training for increasing their quality and motivating to other student. It is a learning method to learn a new thing for development. This training is provided under the guidance of expert in which provide the best training program for growth and development. “Say it with chocolate is conducting many training session for people to improve their skills. This training is based on-job training that would be learn a new thing. They provide proper guidance to improve the capabilities.
• Graduate training program- this training is important for students because the organization has directly connected to colleges and student. It provides the training at last year who has graduate training (Martinez-Conesa andCarayannis, 2017). This is the latest technology in which student can be start their career with the help of program. Some times, It can be extended from 6 to 18 months . This is the best way to start their career. This training is only for graduate people.'Say it with chocolate' is organizing different training program. It is very expensive for organization.

Benefits of Graduate training and Apprenticeship in context of employee:

b) Development and opportunities are available to staff of permanent job role

There are various types of opportunities provided to their employee who has permanent job in which Say it with chocolate' is provided the policies for employee. This is the important part of organization to maintain the coordination with the employee. They are giving many opportunities and development services to their staff member.

• Increases salary- this is very important advantages to provide the best salary to their employee so that they can be fulfil their need in proper ways. Time to time, give many awards depend upon their performance of employee (Treven,2017). They are motivated to their employee to achieving their objectives which is very beneficial for company.
• Job security- Microsoft is a leading organization en which they are always the benefits and security to their permanent employee. It is very beneficial for growth and development. They feel secure and safe.
• Provide Provident Fund- Microsoft is provided the services regarding the medical insurance and provident fund for people welfare. They are taking loan through organization and easily deposit without any tension.
• Obtain credit- this organization is provided the credit for permanent employee and it can be easily identified the credit forms.

c) Benefits of the approaches Microsoft has taken in respect to flexible working practice

This is the best approaches for organization to provide the facilities to their employee regarding the time and this type of approaches is applicable at the workplace. It can be managing the whole business process in proper manner. There are some important approaches that would be applicable in business process and it can be applied at workplace. In this way, it can be easily achieved their targets and objectives are following:

• Thinking of employee- It is important part of organization to provide the training so that they can increase their thinking power towards the organization. They are creating a own thinking for company welfare.
• Innovation and creation-this is important element for organization to innovating a new idea for business operations and launch a new product in marketplace to achieving their goals and targets effectively and efficiency (Korai and et.al., 2017). Microsoft is a leading organization and always launched a new product in marketplace. They are always tried to achieve their goals and targets. They have planning a new strategy for innovate idea for growth and development.
• Development of skills and knowledges- this is the best approaches for organization to develop their knowledges by training program because organization is provided many training session is very helpful for growth and development. Apprenticeship is very important for employee to increases their knowledges that would be helpful for company.
• Passionate towards work- this is the approaches of organization to develop the motivational level of employee so that they can understand the need of organization and easily moving towards their goals. This is the best part of organization to motivated to their employees towards the goals and targets.

d) Microsoft motivates its workers through its job design and systems of reward

Microsoft is IT Multi-national company which expanding their product in internal marketplace. Most of the employee are using new technology to develop their skill and knowledges. It is the best way to achieve their objects. They are using different strategy for development and can be implemented their idea for innovation. They are uses the latest design and pattern to motivate (Masa’deh and Tarhini, 2017). Some times, the employee should feel demotivated and reduce their efficiency because the organization is give a proper response towards the employee. Microsoft always to provide the better facilities and services because they know very well, it is important for growth and development.

There are different activities provide to employee so that they directly interacted to other people and share the knowledges and information. This is the best way to interacted other people to creating an effective business environment. There are already many competitors in market so that it is very difficult to selling the product in market. Time to time, they are giving many rewards on the basis of their performance.

TASK 4

a) Team employee engagement

Employee engagement is the approaches to understand the need of employee and then improving their performance in proper ways. It is build a trust to their employee and customer so that they can share the information to other employee. It is very helpful for creating an effective relationship with management system.

The team engagement should be connecting with manager to giving many suggestion related business logic, operation, performance etc. with the help of these approaches, it can be build a trust on the company in which they focused towards the aim or objective. In this way, it increases the value in marketplace to fulfil the need of customer in proper ways. Microsoft is good company and always think about their employee in which it contributed as part to improving the performance of employee. They have clear vision for profit and also give the motivation to employee so that they are focused on their targets. It is also balanced the emotions and commitment. This will be important for organization to maintain their business activities and functionality.

b) Employee engagement an integral strategy of employee relations

This is the integral part of organization to managing the thoughts, innovative ideas of employee. They are allowed to putting their new thoughts for company welfare so that it increases their productivity and profitability in marketplace. These business strategies are helpful for both small and large organization to maintain their operations in proper ways. They are connecting with people to building an effective relationship (Helmreich and Merritt, 2017). The employee should always support for development because it can be achieving their task and goals. Most of the organization is hired those people who has specific aim and always try to achieving their targets.

Employee engagement is helping to other employee and labour to participate for development of organization. This is important of organization to fixed their objective and setting a strategy to engagement of employee in the organization.

c) Key Strategies of engaging workers and importance in terms of improving communication

There are the best approaches which are helpful for employee engagement to improving their communication skill. This is the key element of organization to improving the communication skills for growth and development.

• Think Bottom-up- they are always think from bottom-up because it can be motivated to their employee to increases their performance for development. Microsoft is the leading organization to think about the employee.
• Employee voice- the organization is build an effective communication skill of employee to interacted with other people share the information. This is the best medium to increases their feedback and challenging issues.
• Good practices and ideas- Employee should be share the information related innovation and ideas for growth and development (pke-Shields and Boyer-Wright, 2017). The manager can be handle the situations to provide the facilities.

d) Employees legislation and their influence on decision making

Employees legislation is provided the best services to their employee in which organization is follows some rules and regulation for employee welfare.

• National Minimum wages Act 1998- this law was proposed by government in UK. With the help of this law, it allocated a time for working.
• Contract of Employment Act 1963- this law was proposed by government in UK. They are motivated to their employee to achieve their targets on particular time . They provide security of employee (Bohloulind, 2017).
• Data protection Act 1998- this law was passed because the important data is lost so that they can prevent the personal information of employee.

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CONCLUSION

This report will determine the role and responsibilities of receptionist in the organization in which they playing important role in business activities and operations. They are used different strategies to motivated to their employee so that they focused on their goals and targets. They will identify the importance of human resource management. As per discussion, it concluded that they can be achieving their targets for developing a business logic and activities.

You may also like: Professional Knowledge Required by HR Professionals

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