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In the present scenario, hospitality industry has become one of the leading and most potential industries in the world. Further, it can also be explained that this sector has a significant impact on the economic growth and development of a country. It also provides aid to local economies and supports them to overcome from issues such as unemployment. The present report explains identification and analysis of important drivers and barriers which affect the hospitality industry. Along with this, it also highlights the comparison between hospitality industry of UK and USA. Two different models which are cage model and the Yip model has been used in this study to become aware about the key drivers and major challenges which has been faced by the hospitality
Hospitality industry provides a wide range of products and services to people in the market. It includes restaurants, hotels, amusement parks, country clubs, resorts, cruise ships, etc. One of the main purposes of businesses operating in this industry is to gain high degree of customer satisfaction. This is the only reason why hospitality organizations make frequent changes in their products and services in order to meet the needs and demand of people in the market. In last few decades, the entire industry has grown significantly as more private organizations have entered in it. Parsa, (2015) has explained that the entire image of a country get affected by the operations and activities of hospitality industry. In simple words, it can be stated that better products and services will enhance the overall image of a nation whereas poor services will result in degradation of the same.
In UK, hospitality industry contributes a lot in the overall development of the country. However, Lee-Ross and Lashley, 2010 has argued that like other sectors, hospitality industry is also facing various kinds of issues and challenges. The nation is having more than 10000 hotels which are operating with the purpose of satisfying needs and demand of tourists. As per the views of Sloan, Legrand and Chen, (2013) key drivers include marketing, sustainability, technology, etc. It can be stated that marketing has started to play an important role in the success of businesses that are operating in hospitality industry. The growing rate of internet and mobile users has provided organizations with more potential and cost effective platforms to advertise and promote their services. Nowadays, businesses are able to interact with customers with the help of social networking sites such as Facebook and Twitter.
Organizations are able to display their new products, services or any offers with the help of these sites. According to Pizam and Holcomb, (2010) one of the major benefits of using social media to market products is that it helps the firms to reach at mass audience easily. Another key driver linked with hospitality industry is sustainability. Further, it can also be explained that with the increasing rate of pollution and scarcity of resources, businesses are now required to utilize resources in an appropriate manner. In addition to this, they are also required to ensure the fact that their operations and practices do not have any kind of negative impact on environment as well as on society under which they operate.
At the time of operating in global business environment, businesses in hospitality industry are facing various kinds of barriers. As per the views Brotherton, (2012) of, one of the key barriers in success of organization is the shortage of skilled and talented workforce. It can also be stated that the rate of employee turnover is very high in hospitality industry. In the present scenario, managing and hiring effective and talented personnel has become very challenging. The reasons behind lack of skilled human resources are low pay and inadequate work timings. Jauhari, (2014) Has argued that businesses operating in hospitality industry are required to take corrective measures to retain the workers and to lower down the rate of employee turnover. This can be done with the help of providing motivation and rewards to workers at regular intervals.
Another barrier which is affecting the success of businesses is related to customer satisfaction. Nowadays, people in market want these businesses to deliver high quality of products and services at low or convenient prices. Management of these businesses is required to upgrade their technology at regular intervals in order to lower down their cost of operations. In addition to this, they also need to respond quickly to the changing needs and demand of people in the market. As per the view of Madera, (2011) one of the major barriers in the success of businesses in hospitality industry can be termed as its high degree of competition. In today’s era, it has become very difficult for the organizations to retain their old customers and to attract the new one. People have a wide variety of alternatives that are available to satisfy their needs and demand. This has made it very difficult for businesses to increase their sales and profitability. Pizam, Okumus and Hutchinson, (2013) has asserted that organizations are now required to offer something new and unique to meet the demand of people in market and to gain competitive advantage over other market players.
According to Taylor and et.al., (2011) hospitality industry is also facing challenges related to up-gradation of technology. In order to operate in a cost effective manner and to survive in the long run, businesses are required to invest large amount of human and financial resources in their technology. This is having a direct impact on the overall cost of operations of these businesses. The threat of substitute has become very high for organizations which are operating in this industry. Further, majority of businesses offers same kind of products and services at similar prices. Now, the major challenge for these businesses is to encourage customers to choose and buy their services over other players in market. Warren, (2010) has explained that the bargaining power of customers in this industry has become very high. Major reason behind this is the development of online businesses. It can be stated that the need of travel agents and tour operators has been decreased to a great extent. Customers have options to search and book services via online.
This has resulted in increasing the overall bargaining power of customers. People in market have enough power to drive away the price of products and services which are offered by businesses in this industry. Other than this, it can be also stated that the competition among the firms operating in hospitality industry is also very high. Due to low investment required there are many small and large firms which are having tough competition among themselves to steal market share and customers. High degree of competition has also resulted in affecting the sales and profitability of all the businesses which are operating in this industry. Other than this, bargaining power of suppliers is very low with regards to the hospitality industry. Organizations have wide range of suppliers available which can provide them with better and quality products and services. This means that supplier do not have adequate power to drive away the prices of the products and services which they have supplied. Therefore, organizations are required to take care of various opportunities and threats which can have direct or indirect impact on their entire operations.
It can be stated that there are several driving forces associated with The development of hospitality industry of UK and USA. This includes market drivers, cost drivers, government drivers and competitive drivers. It can be stated that the need and demand of customers in both the market is same. The customers of hospitality industry wants that better and quality services are provided to them at more convenient prices. Along with this, customers of UK and USA wants the hospitality services should be highly creative and innovative. The market drivers has helped in addressing the need, demand, taste and preferences of people in both the countries. Further, cost drivers are the one which helps in standardizing those identified need and demand of customers in UK and USA. All the rules and regulations which has been developed by government and other regulatory bodies are covered in government drivers. By taking all regulations into consideration, businesses are able to operate more effectively and smoothly in the long run. This also supports them to ahicve higher profits and sales.
On the other side of this it can be also stated that the globalization of need and demand of people in these two markets has also affected the economy of hospitality sector. On the other side of this, government drives such as trade policies, technical standards and policies developed by host government has also affected the operations of hospitality industry. The government of both UK and USA encourages growth and development of the entire hospitality industry. Policies related to trade in these countries are more fair and transparent. This results in increasing the sales and profitability of businesses operating in hospitality industry for both the nation. At the time of operating at both local and international level, there are many key drivers which supports businesses in hospitality
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