OFFERS Buy 4 assignments and get 1 absolutely FREE!
Search
25% off
+
FREETurnitin
report

Prices from

£7.41

£5.56
Safe & Trusted

INTRODUCTION

1.1 Overview of Research

Employees are consider most important resource of the business organisation as they are one who align their personal aims and objectives with the business mission and vision in order to accomplish ultimate goals. Motivation is consider most effective factor in order to persuade workers and employees of the organisation towards accomplishing ultimate set goals and objectives. It is the responsibility of the management to investigate the motivation and overall performance of the employees in the health care agency and find out the key areas that need improvements. It is also necessary to allocate the abilities and capacity of each and every individual in order to determine the satisfaction level in relation to health care institution, with other staff members. It is necessary to carry out the the research in effective and efficient way.  is the selected health care Agency in this particular report it is one of the fastest leading and growing care agency in London which services are offered by Amity Care Agency. The major motive of firm is to attaining high growth through offering variety of satisfactory services to their significant customers. The major focused area of firm is to providing satisfaction to their employees through motivating the at work place. Employees encourgamenet helps in attempting organisational task and objectives in effective manner.

Every business organisation always aims to establish sustainable image and goodwill in the current market place. Therefore, in order to accomplish this final goals it is necessary to satisfy the needs and demands of the employees which should be the primary motive of the management system. Every individual is different from each other in number of ways that include their level of knowledge, skills and working style. There are number of motivational theories that is executed in order to increase the overall workers job performance, job satisfaction as well as reduction of retention rate of employees.

The research process in health sector in based upon the issues and challenges that they are facing in the form of reduction of staff motivation that directly affect the performance level and retention rate. Hence, it is a major problem in front the management system that has to be addressed by them in proper manner. It is necessary to maintain the conducive relationship between employees and their superiors so that together they could able to reach ultimate goals and objectives of  organisation. There are several methods that are introduced in order to measure the performance of the individuals in the organisation so that if they are lacking in some part can be improved in proper time period.

            Background of research: The present dissertation is based upon  offered by Amity Care Agency and considered as one of the best care agency in London. The agency mainly provides Highest level of services In Home Care, Live in Care, Respite Care, Independent Living and Hospital Discharge Support, Dementia and Alzheimer Care. Amity mainly offers high quality friendly, warm and personal care services for young adults and the elderly with physical, psychological and social needs in the comfort of their own homes. There are number of employees that are delivering services in the organisation and hence the management faces lots of problems and issues regarding this. The main role is played by the HR manager in this aspect as they contains responsibility to control the role of each and every employee that are working there. The research consisted of several methods and tools that will supply advantages and benefits to complete and achieve the final outcomes of the research for which it is conducting. The management is facing problems and obstacles in respect of the performance of the employees so that they could be motivated in positive manner.  have different method of motivating their employees in the organisation system that has to be properly implemented in order to accomplish final results and outcomes that have been set by higher level of management.

            Background of the organisation: The project study carried out by the researcher is on the  in London which is consider as the fastest developing care agency in London and widely focused on providing high quality products and services to their significant buyers in order to satisfying their needs and wants.  It is among the largest single payer health care service sector over globe. Its headquarter is situated in London and is under overall control of state of Health. The company mainly offers its services within London and concern on rendering high quality services to their significant users. There are number of employees working in this sector that involve nurses, doctors and other staff members that perform various roles and responsibilities within work place. There is problem in regard to lack of motivation among the workers and staff members that is causing huge problem in front of the management of the sector. The is supplying their health care services majorly in London  Therefore, it is necessary to evaluate the level and status of the motional factor in the organisation so that if there is improvements that are required to performed has to be done in effective way.

1.2 Rationale for the Study

The researcher need to be take care that rational of the research study must be clear and specific so that the research work must provide certain benefits and advantages to its readers. The research consists of number of values as it results in supplying number of purposes and uses to their readers. The report highlights the need of introducing effective motivations system in Live Care Agency service sector that directly impact the overall working structure and style of the individual. It is indispensable to satisfy the desires and needs of the employees of the organisation which is very much necessary to accomplish final vision and mission of the company. Live Care Agency have to develop number of programs so that they could identify various number of barriers that could cause lack of motivation in the employees.

Every business organisation have to operate in dynamic environment which keeps on changing hence, it is necessary for Live Care Agency to examine all the internal and external factors that affect overall functioning of the organisation system. There are various challenges that the company faces in this regard therefore, it is required to develop proper structure in order to solve the problems properly. The issue can be related to ineffective implementation of leadership style in the health care sector therefore, different types of methods must be applied in order ton remove such problem and all employees contribute to high of its level and contribute in earning high outcomes.

1.3 Potential significance of the Research

The research study concentrates on investigating the role of motivation and performance of employees in Live Care Agency organisation. This study assists in locating the key areas that will yield them high profits and share. The study totally focuses on investigating various motivational factors that is introduced by the organisation that results in enhancing the overall efficiency of the workers so that they contribute in earning final aims and objectives of the company that has been set by them. Every employees have to be motivated in accordance to their level of knowledge and skills.

Motivation is the procedure that enable every individual to get trained in order to work accordance to the specific and set manner. Thus, it is directly linked with increasing the overall skills and productivity related to the job position. As Live Care Agency delivers health care services related to  supply treatment related to infectious diseases and emergency conditions. The management system of this company have to formulate various methods to increase the overall performance of the employees and to develop it properly. Through carrying out this research study it can lead to deliver important functions to other researcher as they can able to perform research work effectively.

The research is conducted to identify the number of issues that is related to employees that may be in the form of lack of proper leadership style that has been implemented in the overall organisation system. It also focuses on finding out the factors that are present in internal and external business environment that directly impact the overall company structure.

1.4 Research aims

Every research is performed in order to accomplish some set aims that provide the proper directions and path to reach the final goals. The major aim of this research study is “To perform Investigation of motivation and performance of employees within a Healthcare Agency: A case study on Live Care Agency.” These set aims helps in providing the framework on which all research work is depended. On the other hand, it also provide the guidance to carry out the operations in that particular direction. The research focuses on identifying the relationship of motivational factor and employees performance. As it has been observed that highly motivated employee work with high efficiency and effectiveness as compared to less motivated workers. The research aims and objectives must be transparent and clear so that reader can come to know easily and they don not face much problem related to it. Aims helps in carrying out the whole research procedure in correct and proper format so that the basic aim for which it is conducting is fulfilled.

1.5 Research Objectives

This is consider most essential part of research process as researcher have to adopt several techniques and tools which directly links in gaining ultimate results of the research process. The effective objectives that have been framed from the present research study about the Live Care Agency company is described below:

  • To identify the factors that have led to low motivation.
  • To identify if the issues of low motivation have adversely affected overall job satisfaction.
  • To identify the styles of leadership practised within the selected health care agency.
  • In order to analyse the relationship between motivational factor and employees performance.
  • To analyse the impact of employees performance on service delivery.

1.6 Research Questions

The researcher have to develop number of research questions so that overall process could be conducted in successful manner. Thus, researcher have to draft proper questions that will lead to establishment of conducive relationship with the proposed study so that proper analysis can be taken place. The major research questions are described below:

  • Is there a perception of employees that their performance is adversely affected by low, or decreased, motivation?
  • Is the style of leadership a determining factor in reduced motivation of employees?
  • Are there any external factors that might affect those employees motivation?
  • What are the relationship between motivational factor and employees performance?
  • How long performance of staff members affects the service delivery of an organization?

1.7 Chapter Structure

The dissertation performed by the researcher must be executed in proper and systematic structure as well as format. The main focus should always on presenting the whole project in effective and efficient manner so that final results and outcomes could be accomplished in proper way. The structure defines the decorous format that define the sequence of steps to be followed in  proper format. The report structure that is followed by the researcher is illustrated below: 

Chapter 1: Introduction

            It is the initial stage in which researcher work accordance to the brief study of the selected organisation and specify the path and direction on which research work will be performed effectively. This chapter also include aims and objectives of the study so that all work process could be conducted that focuses on achieving final objectives. There are other concepts that is being included in this part that involve background of the research process as well as the organisation which have been selected in the project. Thus, its basic aim is to underline the concept and aspect for which the research report has to be formulated in comely and conducive way.

Chapter 2: Literature Review

            This is second section of the dissertation that highlights the data and information about the motivation and performance of employees in health care agency. It involve the method of collecting the data from different sources like books, articles, journals, articles in newspapers and books. There are several ways through which data can be collected and gathered from number of sources that are present in the business environment. Hence, this section aids in constructing the strong framework for carrying out the dissertation in adequate manner that results in achieving final aims and objectives that are set by the researcher. 

Chapter 3: Research Methodology

            This part is constructed after performing the literature review that focuses on adoption of number of methods, tools that has been applied to gather the research data in order to reach final vision that has been set by the researcher in efficacious way. There are number of options that are available that can be adopted by researcher to carry out its research process in proper way. Thus, they have to examine each of these alternatives and choose the best part that will deliver them high outcomes and results.

Chapter 4: Data Analysis

            It is consider most important part of the research project in which the collected data is analysed in reference to the objectives and questions that has been set. In this, researcher present the collected information in correct way so that the individuals could able to identify the scope and objectives of the study. It involve formulation of graphs, pie charts that helps in presenting overall data in graphical format which is very much to be understood by the reader.

Chapter 5: Conclusion and Recommendations

            This is the last section in which conclusion and recommendations of the project study has been focused. Conclusion of the research project defines the findings that has been find out after conducting the research process in conducive manner. The recommendations are very much important as it will help in finding out the key areas that require improvements in Live Care Agency so that they could function with high consistency and earn huge profits. It is also required to compare the actual performance with the set standard performance system hence, it enable them to identify deviations so that raised problems can be solved in proper time period.

CHAPTER 2: LITERATURE REVIEW

This can be described as the most essential part of research which helps in providing a theoretical description of the overall research project. A literature review is both a summary and explanation of the completed and current state of knowledge on a specified area of study with the help of academic books and journals. This section of research is mainly based on secondary source of data collection as in the research project data has been gathered through books and journals. This section plays effective role in analysing the issue of research in theoretical form which helps the investigator in finalising the actual outcome and result. In this part previous research paper and projects which are related with the similar area of study plays vast role in accumulating appropriate result and outcome. The research into consideration is based employees motivation which consist to be an essential aspect of firm as it is the major responsibility of organisation or its higher authority to encourage their employees in order to attaining desired goals and objectives in effective manner. This part provides a clear description about the research issue in the form of theory. Past research helps the researcher in moving forward towards right direction as to completion of research activities in effective manner.   

The performance of employees adversely affected by low or decreased motivation.

Motivation can be considered as the most essential element of each business organisation, as it is the prior responsibility of management or higher authority to motivate their employees as to perform in more effective manner. As per the views expressed by Carol Deeb, 2018, Employees with higher encouragement helps in performing organisational duties and tasks in more appropriate way. Employees are show their motivation when they are self motivated when they are self inspired to perform task and proud on their performance. In health and social care sector motivation is required at work place, through effective motivation employees are able to perform with more passion and encouragement. In the health care sector employees are needs to be more attentive in nature as to rendering the best possible products and services to their significant clients and customers in order to satisfying their needs and wants. In an organisation manager and higher authorities plays vast role in encouraging their employees through providing them extra benefits at work place. This create value in sustaining employees for long run of business activities. Employees can be described as the most essential assets who are responsible for each and every activity of firm which create value in attaining higher growth and success at market place. Low employees motivation create dissatisfaction among staff people which cause issue in organisational operations and functions.  Live Care Agency is a popular health care firm which is concern on providing high qualitative products and services to their clients and customers as to making improvement in their health conditions. In an health care sector firms are very much focused on motivating employees in order to fulfilling the desires of people. Live Care Agency is concern on hiring well skilled and trained employees in order to performing multiple task and responsibilities and provide beneficial services to their potential buyers. There are various elements which cause adversely impact on employees motivation in which some are described as under:  

Poor performance: Demotivation leads the employees towards lower level  performance as demotivation cause dissatisfaction among people which decreases the moral of individual, so it is essential for each small as well as large business enterprises as to encouraging employees at work place  as to attaining higher growth and satisfaction. Low performance and productivity is a reason of not being motivated and people within the working environment may feel that it is essential for them to work harder as to compensate for unfinished tasks and duty. People with high encouragement helps the employees in attempting organisations goals in effective manner as it create value in developing the performance people at work place. In health care sector people needs to more aware about their responsibilities which may leads them towards fulfilling the desires of people.

Dissatisfaction: This consist to be the most essential issue which has a huge influence on the performance of entire organisation.  Each business firm follow some culture and it is the prior duty of employees to follow the culture and policies of firm in respect to attaining higher growth and success at market place. The employees of health care organisations are needs to be motivated as to making effective improvement in the health condition of people and this may cause more encouragement and proud. Employees dissatisfaction has a direct influence on the growth and development of firm so it is the major responsibility of organisation or its higher authority to take their employees as a priority and provide them effective services in respect to reducing the chance of dissatisfaction.     

Poor customers services: In the health care sector customers and patents are considered as a priority and it is essential for firm or its employees to provide good and effective services in order to attaining higher growth and success at market place. In this sector management of firm are concern on providing training session to their employees as to developing their skills and knowledge. In the health care sector training is fundamental aspect as it is essential for employees to attend the orientation function as to making their self familiar with the working environment. Poor customer services has an adverse impact on the overall image of firm so it is essential for organisations to motivate their employees at work place in respect to offering variety of products and services as per the requirement of customers and clients. As a famous health care Live Care Agency is concern on developing the products and services of firm through motivating employees in order to satisfying the desires of people. In health care sector the major requirement of each individual is to getting good and effective services as to making significant improvement in their condition. So as to providing good health care services in respect to fulfilling the needs of people.

The style of leadership a determining factor in reduced motivation of employees.

Leadership is a an essential concept which plays effective role in business enterprises as to providing a significant direction to the employees as to moving forwards towards right direction. Each individual have their own level of understanding on the aspect of leadership and has a huge impact on individuals life. There are various theories of leadership style, the nature and behaviour of leaders as impacted the overall performance of employees at work place. Leadership styles is based on various dynamic factors, it is essential for a leader to adopt several leadership styles in order to handling different kind of situations. The leadership styles can be categorised among various parts which are described as under:

Leadership styles
  (Source: Leadership Styles, 2018)

Autocratic Leadership style: This is also known as authoritarian leadership style, In this an individual determine policies, norms and make plans for implementing organisational activities in appropriate manner. In this an individual leader has centralized power, authority and decision making rights as in this leaders are concerned on making effective decision in order to attaining growth.

Democratic Leadership style: This is considered as the most essential type of leadership and it is also known as participative and shared leadership style. In this type of leadership employees are taking effective participation in the process of decision making. It describes that employees and workers enjoy freedom in action and the leaders also show much concern towards the subordinates. In this power and authorities are decentralised in natures and in this decision are taken through consulting with organisational employees.

Laissez Faire Leadership:  This is also described as delegative leadership style in this leaders allow their employees to taking effective decision. In this power and authority are used by them as to attaining organisational desired goals and objectives.

            As per the views expressed by Askar Gabzhalilov, 2015, leadership is considered as the most observed phenomena of business as it is the major responsibility of leader to provide an effective working environment to their subordinates as to commanding them towards higher growth. Leadership and employees performance has an effective relationship as the behaviour of an individual influence the performance of overall firm. Leaders inspire and motivate people to contribute their vast efforts in growth and development of firm. In the sector of health and social care people are very much concern on consuming more effective services in respect to developing their condition through attaining appropriate treatment. Leadership has also affect the outcome of the research as it is important for leaders to encourage their new as well as exiting employees as to attaining higher  growth and success at market place. In the sector of health and social care employees are very much close to the customers and clients so it is essential for firm or its higher authority to taking effective suggestions for the employees as to making appropriate decision in regards to organisational benefit. Effective leadership styles helps in saving the time as through attaining appropriate command employees are able to completed the task and duty in desired period of time. In health care organisation such as Live Care Agency needs to provide appropriate authority to their employees as to taking effective decision in the situation of conflict. In this type of conditions coercive leadership style is more appropriate. In health care organisations democratic leadership styles are mainly followed by organisations as to providing effective services to their buyers as to satisfying their needs and wants.

External factors that might affect employees motivation.

As per the opinion of Angie Mohr, 2018, employees motivation can be consist as the key element which helps in developing their efficiency of employees working at work place. In the modern business era the major purpose of each small as well as large business enterprises is to attaining high growth and profitability through offering variety of products and services to their potential buyers. The significant motive of firm or its leaders is to attaining setted goals and objectives in appropriate manner. In an business firm managers are responsible for each and every activity that are held at work place  and leaders and managers are concern on retaining employees for long time at work place through motivating as long time retention helps the firm in attaining long term benefits for firm. Employees motivation create satisfaction as people are work with more passion and ability. There are various external factor which has a direct influence on the employees motivation in which some are described as under:

Organisational Culture: The overall culture of firm has a direct influence on the performance of employees. It is the most considered element which needs to be observed by firm as to proving an effective working environment to their employees as to attempting assigned task and responsibility in effective manner. In the field of health and social care effective organisational culture plays effective role in performing organisational task with more collaboration and coordination. A positive culture leads the firm towards higher growth through developing the performance and a negative culture lead the employees towards dissatisfaction and discouragement.

Local economy: A workers view of his job is influenced through the state of the local economy. Of jobs are plentiful and the economy is prospering, employees are happier through their overall performance and behaviour. On the other side when times are tough and the rate of unemployment is high, workers become fearful and nervous about their job profile. This anxiety leads the employees towards lower performance and lapses in making effective decision. 

Reputation of company in community: This can be described as the major factor which has a direct influence on the performance of employees at work place. In the health and social care organisation such as Live Care Agency needs to maintain their image in the mind set of people as to grabbing the attention of people towards the firm or its offered goods and services of firm at market place. In this modern er people are very much concern about their health and safety and approach the firm which are having good reputation in community as to gaining effective services as to improvising their condition.

Competition in Industry: In this modern era competition is so high in every sector and each business is concern on  providing competition to their rivals through attaining higher position at market place. The degree of competitiveness in an organisation can influence the ethics of both management and employees, especially in condition when compensation is depend on revenues and profitability. In the competitive business world organisations are widely concern on motivating employees as to developing their performance and working ability in respect to attaining higher growth and success at market place. Live Care Agency in concern on hiring skilled and talented people at work place in order to providing effective services to their customers. The essential motive of firm is to providing effective and appropriate products and services to their customers as per their needs and wants.

The relationship between motivational factor and employees performance.

Motivation is an essential element of each business firm which helps in boosting the morale of employees at work place. Motivated employees are helps in attempting various task in effective manner. Motivational factor and employees performance has an effective relationship with motivation so in this modern era organisational are widely concern on motivating employees in order to attaining high growth and success at market place. In the field of health and social care organisations are concern on providing effective and fast services to their potential buyers as to satisfying their needs and wants. The result of firm is based on the effective performance of employees as it is essential for each small as well a large business enterprises to boosting the knowledge and skills of employees in order to increasing the working efficiency of people at market place. Live Care Agency is focused on providing health care services to their potential clients as to making improvement in the condition of people. A motivated employee works more better as compared to others. Motivating employees create benefits in attempting organisational objective in effective manner. Motivation create value in developing satisfaction among employees which cause various benefits for firm as well as employees. The Live Care Agency is concern on motivating employees through providing benefits to them as to enhancing the overall performance of firm at market place. Motivation plays an effective role in humans life as a strength, in this competitive business era organisations are widely concern on implementing effective relationship among higher authority and employees as to maintaining the proper flow of data and information. A good and effective relationship helps the firm in attaining higher growth and success through establishing collaboration within workers. Motivation acts as a anti-catalyst for firms growth and helps the employees to remain productive and deliver effective result and outcome. In an organisation higher authority adopt various measures such as cash prize, gift vouchers and various offers and shopping vouchers. These all are effective in motivating people at work place as to attempting various crucial responsibility and duties at work place. Employees needs to be encouraged not to make conflicts out of small things and do not bring their personal tension at work place this may create dissatisfaction among people at work place. Job rotation also plays effective role in motivating employees at work place, the management needs to ensure their employees about their monitory benefits which are helpful in encouraging people at work place. It is essential that the employees are encouraged well to extract the best out of them and ensure a healthy relationship among the employees or organisational higher authority.

The long performance of staff members affects the service delivery of an organization.

Health and social sector are considered as the most developing industry in this modern era as organisations are widely concern on providing effective and good services to their significant buyers in order to attaining higher growth and satisfaction at market place. In this competitive world small as well as large business enterprises are focused on providing effective products and services with the motive of attaining competitive edge at market place. In this modern era people are very much aware about the health factors and focused on consuming effective services through the firm which are having good reputation at market place as to improving their productivity and performance. Due to high competition at market place organisations are concern on retaining employees at work place who are having significant skills and knowledge to handle the burden of firm. Long performance of employees are helpful in providing effective services to their people who are very much willing to taking benefits of offered products and services of firm at market place. Experienced employees are effective in providing fast and quick services to their patents in effective manner and create benefit in making improvements in the physical condition of people. As a popular services care firm Live Care Agency is concern on sustaining employees at work place who are very much skilled and talented and liked by customers and clients in respect to delivering quick services to their potential customers. Services and products are considered as the representative of firm and helps in gaining attention of people towards the firm or its offered products and services.  Distribution can be considered as the most essential element as an effective distribution helps in establishing the trust factor within the firm which create benefits for attaining higher growth and success through satisfying the needs and wants of people at work place.                             

Long execution representatives consider quality to be a need in the work environment. They centre around completing a great job to fulfil customers and clients. They focus on enhancing their aptitudes and lead the pack when it comes time to decide. These attributes add to their abilities and ability to give advancement and new improvement inside the organization or association. Self-rule gives a key element of best entertainers in the working environment. Long execution representatives deal with their opportunity, finish their workload and gain from their experience to prepare with a lot of self-sufficiency. Superior workers look for info and criticism from their chiefs. They need more itemized data about their work, so they can remain on check with their activity execution. Superior representatives additionally monitor the impact and information inside the association. A self-guided approach enables superior workers to comprehend what they have to do to help their vocation advancement and to help the association. The superior representative stays propelled and self-starting. Superior workers will probably perform inquire about without anyone else or invest altogether more energy in preparing programs than run of the mill entertainers.


CHAPTER 3: RESEARCH METHODOLOGY

This part of research is consider as one of the most crucial part which supports researcher to arrive at better conclusions. The main motive of every research is to inform action. Thus,  whole study should seek to contextualize its findings within the larger body of research. Research must always be of high quality in order to produce knowledge that is applicable outside of the research setting. Furthermore, the results of the study may have implications for policy and future project implementation. For this purpose, investigator is required to  Research methodology is a specific procedure that is used in order to determine, choose, processes and evaluate brief information about a topic. In research paper, the section allows readers to critically analyse reliability and validity of the study. Basically, research methodology answers two main questions, i.e. how data is gathers and it is analysed.  In simple terms, it is a systematic plan for conducting research by considering all necessary activities. Research methodology also supports to determine the better results of a given problem   which is concern with area of study. In this, researcher uses various criteria so as to reach all problems and attain objectives in the best possible manner. The entire process support researcher to implement all research activities and tasks effectively; it also requires several tools and techniques. Therefore, research methodology is classified into different parts which are stated as under: -

3.1 Types of investigation

There are two types of investigations which can be used in research methodology, such as – qualitative and quantitative.  Qualitative research refers to reveal the range of target audiences and identify the perceptions which drives it with reference to specific topics or issues. It uses detailed studies of small number of people which supports in constructing hypothesis. In addition, results of qualitative research are based upon description rather than prediction. Methods which are used in qualitative research originate from behavioural science, such as – sociology, psychology and anthropology. Various methods of qualitative research are – interviews, group discussions, in-context observations etc. Apart from this, quantitative research is a structured way to gather and assess data that is obtained from various sources. It involves adoption of mathematical and statistical tools in order to derive results in an effective manner. Quantitative research is based upon quantifying the problem and recognise how prevalent it is able to accomplish desired results. The research is more than explorative rather than descriptive.

Thus, for effective completion of this entire project there is used qualitative research as it synergise more respondents in terms of building their ideas and comments. The research method focus on quality of processes which are not examined or measured in terms of quality, intensify and amount. In contrast, qualitative research studies focuses on analyse and measurement of formal relationships between variables.

3.2 Research design

Research design entails with entire strategy which has been selected in order to integrate various components of the study in more logical as well as coherent way. At this time, it must be ensure that there is effectively addressing research problems and determine their solutions in the best possible manner. A systematic research design constitute with blueprint of collection and analysing the data that is able to find out research problems. Along with this, main function of research design is to assure that obtained evidence able to provide logical as well as unambitiously solutions. There are three main types of research design, such as – descriptive research design, explanatory research design and exploratory research design.

In which descriptive research design refers to provide good and detailed description of research topic which is going to be studied. It involves government sponsored studies that is based on collection of wide range of social indicators, it also provides economic information. Apart from this, explanatory research design emphasis on why questions; in simple terms it determines the issues which are not being studied. The research design helps to formulate best research design, selection of subject areas and methods of data collection.

On the other hand, exploratory research design tend to highly explore research questions and does not provide final solution of the problem. Usually, this kind of study are undertaken to resolve a problem which is not being clearly defined yet. It merely explores research topic by varying levels of depth. Therefore, for this present study there is used descriptive research design in order to depict respondents in a proper manner. Generally, the research design is all about defining individuals who will take participate in entire study. There are different methods of descriptive research design, such as – observation method, case study method and survey. Here is used survey method to recognise viewpoints of respondents.

3.3 Research philosophy

It is the most important method in which different tools and techniques are analysed by which data can be easily connected, analysed and used for data collection. In this factor research project factor is discussed and they are analysed with the view points of different authors and experts who are working in the similar field for years. Research philosophy is a belief about the way in which data for a specific concern is gathered, assess and implemented. There are mainly two type of research philosophies used in the research one is positivism and another is Interpretivism. In the present research the investigator has used Interpretivism philosophies as they are beneficial in order to carry out their activities in right direction. Positivism research philosophy involves manipulation of reality by variations by considering a single independent variable; it supports to determine relationship between constitutional elements of social world. Apart from this, interpretivisim research approach entails to interpret the data and determine solutions in the best possible manner. It interprets social roles which has been presented in own set of meaning. Thus, for the completion of this research project there will be used interpretivism research philosophy because it provides more qualitative data and information as they are beneficial in order to develop valid outcomes for the study.

3.4 Research approach

Research approaches has define as one of the most important part of entire research process that help to run whole project in right direction in given time frame in order to draw a valid conclusion effectively. So that, investigation approaches has mainly two type inductive and deductive according to requirement researcher has choose best one out of all available alternative in an effective manner. Both has their own strength and weakness, investigator has choose best appropriate in order to carry out work effectively.  

  • Inductive research approach: It is testing theory, researcher has gather information related to investigation. For this, they are invest time, money and effort into research. They are select most appropriate patterns of content and work on develop of theory which has support entire work in an effective ways.
  • Deductive research approach: It has develop hypothesis form already exist concepts so that it help to make new theory with positive outcomes. Researcher has analyse their implementation ideas and find out some issue accordingly take decision to solve all problem. That help to move one general area to specific other. In this approaches, people has associated with scientific research for this they are read all theories and test hypothesis in order to merge them in an effective ways.

Therefore, in given research project researcher has select inductive research approaches because it is based on qualitative investigation method that shows clients needs and wants as well as their opinion bout company product and services. It has been analysed on the basis of figures and facts which has collected by investigators for entire project so that inductive approaches has help to used to collect relevant information to draw valid outcomes effectively.  

3.5 Data sampling

In this section of investigation, information has collected form several sources in order to gain positive outcome effectively. For this, researcher has choose sample respondents and ask some relevant question related to project topic which help to gather relevant data and interpreted them in order to achieve positive outcome. These sample of the population or clients has choose by researcher by conducting random sampling that shows behaviours, thinking, attitude, perception, learning style etc. Thus help to gain positive outcome to carry out entire project in right direction.  There are two kind of data sampling method probabilistic and non probabilistic method, both has their own strength as well as weakness. Investigator has select one form all available alternative according to their needs or requirement.

  • Probabilistic data sampling: It is a method of collecting data randomly for this they are assign probability to each one section of entire population equally so that equal opportunity has been provided to all section in order to receive valid result effectively.
  • Non probabilistic data sampling: This method is opposite form probabilistic sampling. In this, systematic sampling techniques has used to draw focus result which help to gain particular outcomes. According to project they are choose criteria to gather information and data which help to gain effective result in appropriate ways.

So that, in this given report take non probabilistic method with sample size of 13 people and make question that ask by researcher to clients related to goals and objective of project. These all  help organisation in order to run whole work in right direction and achieve aim in given time frame effectively. That depend on accuracy and reliability of information so that it is a investigator responsibility to analyse data reliability as well as accuracy in order to draw valid result which help to gain long term sustainability and higher profits with in work place. 

3.6 Data Analysis

This is a one of the crucial process of entire research so that in this step researcher has more focus and particular to completing task in an effective ways. In this, information should be collected and analysed them in order to draw valid outcome in an appropriate ways. In this section, they are gather data according to project needs and want that help to carry out whole project in right direction to gain positive outcome. If investigator can not interpreted data in accurate manner then it use will be zero, so that it is a scientist responsibility to used this data in a accurate ways to draw positive outcomes in long period of time. There are two type of data sources primary and secondary both has their own positive as well as negative site.

  • Primary data sources: Researcher get data from first hand sources in order to gain effective result. Some important information sources are observation, focus group interview, debate, survey and many more. It consume time, money, resources, efforts etc. but provide reliable and accurate information to company. Through this, they are receive positive result in an appropriately which help to know future trend of projected topic.
  • Secondary data sources: Investigators has used information that has already available at market place. Some important data sources of secondary method are books, newspaper, magazine, journals, internet, social media site and many more. Research has choose one as well as multiple sources of information according to their needs. It save time, fund, efforts of employees and provide outcome very fast as compare to primary data collection method. But reliability and accuracy of data is very low in this case.

            So, several method has used by investigators in order to analyse information in corrective and appropriate ways it covers both kind of sources primary as well as secondary. In this given investigation project report choose primary data sources with qualitative analysis to draw effective outcomes in limited period of time 

3.7 Ethical Consideration

Researcher has consider all rule and regulations to carry out work in right path, it also help to organising activities in an appropriate manner. In duration of research there are various issues has arise and investigator has resolve these problem in ethical manner in order to gain positive result in given time frame and can not used illegal method of completing task. They have provide security to all information and kept them confidential to protect that form misused as well as leaked.

Chapter 4: Data Analysis

Questionnaire

A questionnaire can be defined as a document which is prepared by the researcher so as to collect all the relevant data from authentic sources. It is very helpful for them in taking effective decisions while conducting their research work. Moreover the questionnaire is being prepared on  Live Care agency and the researcher needs to investigate about the motivation and performance of employees within the healthcare agency. The survey was conducted on 12 people and the information which was gained by them will be used later.

Questionnaire

 

Name: “An Investigation of motivation and performance of employees within a Healthcare Agency: A case study on Live in Care Agency.

Age:

Gender:

Email id:

Address:

1.) What are the major factors that motivates employees in Health care agencies?

Flexible working Hours

Health Insurance

Vacations

Free Gym Membership

2.) Which kind of motivational techniques are acquired by health care sector?

Setting Goals

Performance and Rewards

Recognizing performance of employees

Incentives

3.) Do you think all the above mentioned techniques helps in motivating health and social care workers?

Yes

No

4.) What are the major tools used by firms in order to measure performance of employees?

Observation

Performance Accounting

Supervisory Report

5.) What are the major factors which are affecting performance of care workers?

Professional Growth

Salary Packages

Working environment

6.) Do you think that care workers are providing effective services to all their patients?

Agree

disagree

7.) Does monetary compensation is the most vital tool of motivation?

Yes

No

8.) Doe employee performance create impact on patients satisfaction?

Yes

No

9.) How motivation and performance are interlinked with each other?

Self Efficiency

Commitment

Rewards

Self Observation

10.) Does employees motivation reflects in gaining satisfied customers in health and social care?

Agree

Disagree

11.) What are the major tools by which performance of employees can be maximised?

Training

Compensation

Communications

Employee Relation

12.) How health care working environment is different from other service industry?

Empathy

Charitable work

Government Support

Social Work

13.) Dow employees of health care industry are different from other sectors?

Motivation drivers are different

Learning attitude

Social Behaviour

14.) What ratings will you provide to the services which are offered by Health care sector?

Excellent

Good

Average

Poor

15.) What recommendations will you provide in order to provide effective services in health care sector?


DATA INTERPRETATION:

THEME 1:  Factors that motivates employees in Health care agencies

1.) What are the major factors that motivates employees in Health care agencies?

Frequency

Flexible working Hours

3

Health Insurance

4

Vacations

3

Free Gym Membership

3

 

INTERPRETATION: From the above report, it can be concluded that out of 13 respondents, 3 employees believe that flexible working hours motivates employees ,4 says that through health insurance they are motivated, 3 says that vacations are better and rest 4 think that free gym membership will motivate the employees.

THEME 2:  Motivational techniques that are acquired by health care sector

2.) Which kind of motivational techniques are acquired by health care sector?

Frequency

Setting Goals

4

Performance and Rewards

3

Recognizing performance of employees

3

Incentives

3

 INTERPRETATION: From the above report, it can be concluded that out of 13 respondents, 4 says that through setting goals at proper time will motivate the employees, 3 says that  performance and rewards will be effective, another 3 says that through recognising performance of employees will be good and the rest 3 says that incentives can be used by them.

THEME 3: Effectiveness of motivational techniques

3.) Do you think all the above mentioned techniques helps in motivating health and social care workers?

Frequency

Yes

8

No

5

 INTERPRETATION: From the above report, it can be concluded that out of 13 respondents, 8 respondents says that all the motivational techniques are very much effective for increasing the motivational level of the employees and the rest 5 says that all are not effective to increase motivation.

THEME 4:  Major tools used by firms in order to measure performance of employees

4.) What are the major tools used by firms in order to measure performance of employees?

Frequency

Observation

4

Performance Accounting

4

Supervisory Report

5

INTERPRETATION: From the above report, it can be concluded that out of 13 respondents, 4 respondents believe that observation is the most appropriate tool to measure the performance of employees, another 4 says that performance accounting can be used by them and the rest 5 says that supervisory report can be the most effective tool .

THEME 5:  Major factors which are affecting performance of care workers

5.) What are the major factors which are affecting performance of care workers?

Frequency

Professional Growth

4

Salary Packages

5

Working environment

4

INTERPRETATION: From the above report, it can be concluded that out of 13 respondents, 4 respondents says that professional growth is the most effective factor, 5 says that salary packages is the most effective factor and the rest 5 says that working environment should be good in order to motivate the employees.

THEME 6: Effectiveness of services being given by care workers to its customers

6.) Do you think that care workers are providing effective services to all their patients?

Frequency

Agree

9

disagree

4

INTERPRETATION: From the above report, it can be concluded that out of 13 respondents, 9  respondents depicts that the care workers of live care agency are providing effective services to their customers but the rest 4 says that do not believe that the services are effectively done by the workers.

THEME 7: Monetary compensation as the most vital tool

7.) Does monetary compensation is the most vital tool of motivation?

Frequency

Yes

5

No

8

 

INTERPRETATION: From the above report, it can be concluded that out of 13 respondents, 5 respondents believe that if monetary compensation will be provided to the employees then they can be motivated in a very fast manner the rest 8 says that monetary compensation cannot provide motivation to all kinds of employees.

THEME 8:  Employee performance create impact on patients satisfaction

8.) Does employee performance create impact on patients satisfaction?

Frequency

Yes

10

No

3

INTERPRETATION: From the above report, it can be concluded that out of 13 respondents, 10 respondents believe that if the employees of the health care agency will perform their job in an effective manner then the patients will get cured at a faster pace and thus they will be satisfied by the services as well but only 3 respondents are there who are not in favour of this.

THEME 9: Link between motivation and performance

9.) How motivation and performance are interlinked with each other?

Frequency

Self Efficiency

3

Commitment

4

Rewards

4

Self Observation

2

 INTERPRETATION:  From the above report, it can be concluded that out of 13 respondents, 3 respondents says that motivation and performance are interlinked through self-efficiency, 4 says that they are connected through commitment, another 4 says that they are being joined through Rewards and the rest 2 says that self observation helps in linking motivation and performance. 

THEME 10: Employee motivation affects customers satisfaction level

10.) Does employees motivation reflects in gaining satisfied customers in health and social care?

Frequency

Agree

10

Disagree

3

 

Interpretation – As per the above diagram, it has been assessed that customers satisfaction plays a vital role in growth and success of every organisation. In this relation, if employees are motivated then they will deliver effective and value added services to patients. The study states that there are 10% people who says that motivation highly affects customer's satisfaction level because these workers deliver quality services to clients whereas 3 people are in favour that health care agencies need to make modifications in other areas also rather than motivating employees, because it is not only a single way to attain and retain customers for long term period.

THEME 11: Performance management tools used by managers of health care sectors. 

11.) What are the major tools by which performance of employees can be maximised?

Frequency

Training

3

Compensation

5

Communications

3

Employee Relation

2

 

INTERPRETATION:   According to the above mentioned graphical representation, it get analysed that there are several tools and techniques which can be acquired by manager life care agency so as to enhance performance level of staff members as they can better and effective services to patients. The study represents that 5 respondents says that giving high remuneration or compensation helps in encouraging people to do tasks and activities in the best possible manner; it results enhancing performance level of employees. Apart from this, 3 people supports that training is good method of improving performance level as it increases skills and knowledge level of people. On the other hand, 3 participants supports management should implement free flow of communication whereas 2 stated that there have to implemented strong employee relations.

THEME 12: Differentiation in working environment of health care sectors and service industries

12.) How health care working environment is different from other service industry?

Frequency

Empathy

2

Charitable work

2

Government Support

4

Social Work

5

 

INTERPRETATION: As per above diagram, it is analysed that 5 people saying that there is differentiation between social work of healthcare and service industry sector whereas 4 respondents stated that in health care sectors there is higher government support rather than in service industry. Apart from this, 2 people says that there is high level of empathy in health care sector and they also work for charitable purpose whereas services industry tend towards gaining high profit margins.

THEME 13: Employees of health care sectors and services industry

13.) Dow employees of health care industry are different from other sectors?

Frequency

Motivation drivers are different

6

Learning attitude

5

Social Behaviour

2

 

INTERPRETATION: According to the graphical presentation, it get analysed that nature of employees in health care sectors are totally different from service industry. The data describes that motivational drivers in service industry are different than health care sector as per the viewpoints of 6 respondents. Apart from this, employees of health care sector are highly focused on learning activities; they always willing to learn new and innovative things; as per the opinion of 5 participants and remaining 2 states that social behaviour of both industries is also different.

 

THEME 14: Ratings of health care services

14.) What ratings will you provide to the services which are offered by Health care sector?

Frequency

Excellent

8

Average

3

Poor

2

 

INTERPRETATION: According to the market study, it get evaluated that 8 participants says that quality of services of life care agency is excellent as per the opinion of 8 customers. Whereas 3 states that it provides average quality services and 2 says that services are totally poor.


CHAPTER 5: RECOMMENDATIONS & CONCLUSION

In this part of research, researcher provides necessary recommendations so as to improves certain areas and make them able to get desired outcome of whole study. In this present investigation, different recommendations or suggestions are provided to health care sectors, by applying them they can easily motivate staff members. Thus, it is recommended to researcher that health care agencies should provide training and development assistance to employees so as to driven up their performance level'; it will also boost up overall output level. On other side, management should also motivate service providers by improving working styles, changes in remunerations, pay them for extra working hours, develop a positive working environment etc. The information or data which is gathered from people could be useful for research so as to arrive at better conclusion; thus the person needs to make modifications accordingly. Managers should gives preferences to employees' issues or work based problems and then identify relavant solutions for the same. They also have to conduct a market research in order to get proper information about target market. Healthcare sectors must know customers' satisfaction level as well as they quality of delivering services; they can also analyse different performance level of service providers by using different tactics and then provide them rewards and awards. It feels employees that they are valuable for the organisation and aids them in attaining and retaining for long term period. Through which health care agencies could easily achieve desired goals and objectives.

As per the above research project, it get comprehend that motivation plays a vital role in order to improve performance level of employees. If people get motivate or inspired by their managers then they can easily do all tasks and activities in the best possible manner. Findings of the study are comparable with outcomes of the research that is conducted for Live Care Agency in UK. Managers of Live Care Agency has acquired different motivational tools so improve performance level of employees and get desired outcomes in a certain time period. Along with this, it also reflects health professionals' interaction with their working environment. The strongest drivers of all motivation dimensions were found to be non-financial human resource management tools, so policy makers and health workforce stake holders should focus on these tools to alleviate motivation problems. Although, quality of health care services, its efficiency, efficacy, viability and accessibility is highly depends upon motivation or inspiration of health care providers so that it is essential to consider motivational as a serious issue and develop policies accordingly. Furthermore, the results of the study can be useful as they described how social care sector can raise performance level of service providers and what are the major provisions which can affect quality services. Apart from this, small area of the research is also focused on various issues which are associated with low motivation and have an adverse impact on job satisfaction level of employees. In this manner, acquisition of appropriate leadership styles helps health care agency in accomplishing their goals and objectives.

REFERENCES

  • Bowling, A., 2014. Research methods in health: investigating health and health services. McGraw-Hill Education (UK).
  • Witter., and et. al.,  2012. Paying for performance to improve the delivery of health interven-tions in low-and middle-income countries. status and date: New, published in, (2).
  • Nahrgang, J. D.,  and et. al., 2011. Safety at work: a meta-analytic investigation of the link between job demands, job resources, burnout, engagement, and safety outcomes. Journal of Applied Psychology. 96(1). p.71.
  • Bal, P M., and et. al., 2012. Motivating employees to work beyond retirement: A multi‐level study of the role of I‐deals and unit climate. Journal of Management Studies. 49(2). pp.306-331.
  • Standage, M., Gillison, F.B., Ntoumanis, N. and Treasure, D.C., 2012. Predicting students’ physical activity and health-related well-being: A prospective cross-domain investigation of motivation across school physical education and exercise settings. Journal of Sport and Exercise Psychology. 34(1). pp.37-60.
  • Leblebici, D., 2012. Impact of workplace quality on employee’s productivity: case study of a bank in Turkey. Journal of Business Economics and Finance. 1(1). pp.38-49.
  • Källander, K., and et. al.,  2013. Mobile health (mHealth) approaches and lessons for increased performance and retention of community health workers in low-and middle-income countries: a review. Journal of medical Internet research. 15(1).
  • Salanova, M., and et. al., 2011. Linking transformational leadership to nurses’ extra‐role performance: the mediating role of self‐efficacy and work engagement. Journal of Advanced Nursing. 67(10). pp.2256-2266.
  • Healy, G.N., and et. al.,  2013. Reducing sitting time in office workers: short-term efficacy of a multicomponent intervention. Preventive medicine. 57(1). pp.43-48.
  • Herzberg, F., Mausner, B. and Snyderman, B. B., 2011. The motivation to work (Vol. 1). Transaction publishers.
  • Serra, D., Serneels, P. and Barr, A., 2011. Intrinsic motivations and the non-profit health sector: Evidence from Ethiopia. Personality and Individual Differences. 51(3). pp.309-314.
  • Bellé, N., 2013. Leading to make a difference: A field experiment on the performance effects of transformational leadership, perceived social impact, and public service motivation. Journal of Public Administration Research and Theory. 24(1). pp.109-136.
  • Tan, T. H. and Waheed, A., 2011. Herzberg's motivation-hygiene theory and job satisfaction in the Malaysian retail sector: The mediating effect of love of money.
  • Anderson, N., Potočnik, K. and Zhou, J., 2014. Innovation and creativity in organizations: A state-of-the-science review, prospective commentary, and guiding framework. Journal of Management.  40(5). pp.1297-1333.
  • Shields, J., and et. al.,  2015. Managing Employee Performance & Reward: Concepts, Practices, Strategies. Cambridge University Press.
  • Frey, B.S., Homberg, F. and Osterloh, M., 2013. Organizational control systems and pay-for-performance in the public service. Organization Studies. 34(7). pp.949-972.
  • Sitzmann, T. and Yeo, G., 2013. A meta‐analytic investigation of the within‐person self‐efficacy domain: Is self‐efficacy a product of past performance or a driver of future performance?. Personnel Psychology. 66(3). pp.531-568.
  • Garman, A. N., and et. al.,  2011. High-performance work systems in health care management, part 1: development of an evidence-informed model. Health care management review. 36(3). pp.201-213.